SHAO YEE CHOW

• Sourced and procured hardware products from Chinese suppliers to meet project requirements
• ⁠Coordinated cross-border logistics and shipment processes from China to Malaysia, ensuring timely delivery
• Communicated with suppliers on pricing, product specifications, and delivery timelines
• Implemented inventory management strategies to maintain optimal stock levels and reduce excess inventory
• Assisted in daily business operations and order coordination

- Prepare quotations and provide basic product information to clients
- ⁠Understand company policies and system procedures
- ⁠Organize and update client records
- ⁠Communicate with clients to collect and verify information
- ⁠Assist in processing insurance applications and policy documents
- ⁠Conduct follow-up calls and occasional cold calling to support lead generation
- ⁠Support agents in client coordination and basic sales activities

• Supported daily administrative operations including document preparation, filing, and schedule coordination.
• Managed physical and digital filing systems for teaching, operational, and student records.
• Handled parent inquiries via WhatsApp and Wechat regarding lesson schedules, fees, and programmes.
• Assisted with tuition fee documentation, payment records, and receipt issuance.
• Coordinated with vendors and internal staff to ensure timely availability of learning materials.
• Maintained student data, attendance records, and internal reports.
• Supported onboarding of new staff and improved workflow through centralised documentation.

• Managed e-commerce backend operations including order processing, customer records, and sales documentation.
• Handled customer inquiries via WhatsApp and online platforms, providing product and order support without face-to-face interaction.
• Supported sales performance by matching customer needs with suitable product packages and promotions.
• Coordinated with internal teams to ensure smooth order fulfilment and after-sales support.
• Assisted in executing online content and campaign schedules.
• Maintained accurate records of customer data, orders, and follow-ups.
• Key Achievements:
• Achieved over RM50,000 in individual monthly sales through effective backend support and customer coordination.
• Awarded Top Sales Expert (Oct–Dec) and Rookie of the Year 2022.