Shanuja Menon Ratha Krishnan
Johor Bahru, Johor,01
Summary
Dynamic Records Administrator at Spruson & Ferguson with expertise in compliance monitoring and records management. Enhanced retrieval efficiency through innovative filing systems and trained teams on best practices. Proven problem-solver, contributing to organization-wide policies that minimized regulatory risks and fostered accountability. Skilled in multitasking and maintaining accuracy under pressure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Records Administrator
Spruson & Ferguson
06.2015 - Current
- Managed and organized electronic and physical records to ensure compliance with legal standards.
- Developed filing systems to enhance retrieval efficiency and reduce processing times.
- Implemented quality control measures to maintain accuracy of records and documentation.
- Trained staff on best practices for record management and data entry procedures.
- Supported legal teams in the discovery process, providing timely retrieval of requested documentation for case preparation.
- Contributed to the development of organization-wide records management policies, fostering a culture of accountability and transparency in information handling practices.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Create cases and answering Enquiries.
- Monitored changes in regulations impacting record management practices, ensuring ongoing compliance.
Banquet Coordinator
Fairmont Singapore
03.2010 - 06.2015
- Coordinated logistics for banquets, ensuring seamless execution of events.
- Collaborated with vendors to secure catering and equipment services.
- Developed floor plans for event layouts, optimizing space utilization.
- Trained and mentored staff on service standards and event procedures.
- Executed post-event evaluations to enhance future service offerings.
- Collaborated with sales teams to create custom event packages tailored to the unique needs of each client.
Auxiliary Police Officer
Cisco
04.2006 - 03.2010
- Enforced public safety protocols to ensure community security and order.
- Conducted routine patrols to monitor activity and deter criminal behavior.
- Collaborated with local law enforcement agencies during emergency responses.
- Implemented conflict resolution strategies to effectively manage disturbances.
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
Education
Diploma - Information Technology
Singapore Institute of Commerce (SIC)
Singapore05-2009
SPM - Science
SMK Sultan Abdul Aziz
Teluk Intan, Perak, Malaysia12-2004
Skills
- Legal requirements
- Filing systems
- Clerical skills
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Compliance monitoring
- File maintenance
- Records management
Certification
- Certified Train the trainer
Languages
English
Full Professional
Malay
Professional Working
Tamil
Full Professional
Malayalam
Native or Bilingual
Timeline
Records Administrator
Spruson & Ferguson
06.2015 - Current
Banquet Coordinator
Fairmont Singapore
03.2010 - 06.2015
Auxiliary Police Officer
Cisco
04.2006 - 03.2010
Diploma - Information Technology
Singapore Institute of Commerce (SIC)
SPM - Science
SMK Sultan Abdul Aziz
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