Summary
Overview
Work History
Education
Skills
Timeline
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SHANTY KRISHNAN

Cyberjaya, Selangor,10

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Executive

Scicom (MSC) Berhad
03.2021 - 03.2023
  • Collaborated with cross-functional teams to improve customer satisfication and increase retention rates.
  • Utilized active listening and communications skills to ensure a positive and personalized customer service experience.
  • provided exceptional customer service by resolving inquiries and concern effectively and efficiently.

HR Assistant

AKADEMI WADAH MUTIARA SDN BHD
01.2015 - 03.2020
  • Responsible for various administrative tasks, maintaining employee records, and helping with recruitment and payroll processes.
  • Recruitment and hiring
  • Handle disciplinary actions
  • Processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.
  • Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.

Customer Service Representative

Prometric
03.2024 - Current
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with candidate.
  • Developed strong product knowledge to provide informed recommendations based on individual candidate needs.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Resolved customer complaints with empathy, resulting in increased loyalty

Education

Master of Arts - Human Resources Development

University Technology Malaysia
Johor Bahru, Johor, Malaysia
04.2001 -

Bachelor of Arts - International Affairs Managemnet

Northern University of Malaysia
Sintok, Kedah
04.2001 -

Skills

  • Data Collection
  • Account updating
  • Data Entry
  • Report Generation
  • Call Management
  • Appointment Scheduling
  • Scheduling
  • Paperwork Processing
  • Call center experience
  • Follow-up skills
  • Receiving support
  • Training development aptitude
  • Conflict Resolution
  • Professional telephone demeanor
  • Critical Thinking
  • Documentation
  • System implementation
  • Quality Control
  • Administrative Support
  • International sales support
  • Staff Training
  • Research
  • Service standard compliance

Timeline

Customer Service Representative

Prometric
03.2024 - Current

Customer Service Executive

Scicom (MSC) Berhad
03.2021 - 03.2023

HR Assistant

AKADEMI WADAH MUTIARA SDN BHD
01.2015 - 03.2020

Master of Arts - Human Resources Development

University Technology Malaysia
04.2001 -

Bachelor of Arts - International Affairs Managemnet

Northern University of Malaysia
04.2001 -

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SHANTY KRISHNAN