Summary
Overview
Work History
Education
Skills
References
Additional Information
Languages
Timeline
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Shanthana Lakshmi Shanmugam

Shanthana Lakshmi Shanmugam

Johor

Summary

Organized and possesses skills in maintaining office workflows and resourceful problem solver who adapt at remaining calm in stressful situations.

Professional with solid background in law enforcement, prepared for demanding roles. Strong focus on maintaining public safety, handling emergencies, and enforcing laws. Effective at team collaboration and adapting to evolving situations. Skilled in conflict resolution, communication, and community engagement.

Overview

5
5
years of professional experience

Work History

Auxiliary Police Officer

Certis Cisco
08.2024 - Current
  • Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
  • Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
  • Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
  • Assisted with traffic control during major incidents, contributing to a smoother flow of passengers and member of public to reduce congestion.

Crisis Management Specialist

TDCX
04.2021 - 11.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease both on email and calls.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provide solution for escalation and initiate a dispute process upon determining relevant details.
  • Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
  • Carried day to day duties accurately and efficiently with confidentiality.

Customer Service Executive

SCICOM
01.2020 - 01.2021
  • Responds to customer and seller inquiries regarding online merchandise or service orders through inbound call/email.
  • Ensure to provide service of high level to customers through voice interaction or email and provide resolution.
  • Check on delivery statuses of the items and parcels to ensure safety and service guideline is met.
  • Participate fully in team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the assistant manager.

Education

Bachelor's Degree - Human Resources Management

Universiti Tenaga Nasional (UNITEN)
01.2020

Diploma - Business Management

Universiti Tenaga Nasional (UNITEN)
01.2018

Secondary school - undefined

SMK Tengku Mahmud Jerteh Terengganu
01.2015

Skills

  • Able to handle conflict & troubleshooting in workplace or any situation
  • Strong interpersonal & communication skills
  • Ability to work and carry out tasks with minimal supervision
  • Willing to work long hours in extreme condition if required
  • Able to work in any kind of working environment & good team player
  • Surveillance techniques and dispute handling tactics
  • Attentive observation to situation

References

Maresh, Vaanad, Team Lead in TDCX, +6014 9149301, TDCX

Additional Information

Freelance Event Manager & Henna Artist

  • Experienced freelance professional specializing in event management and henna artistry.
  • Successfully planned and executed a variety of events like concerts and shop inaugurations.
  • As a skilled henna artist, provided intricate and personalized designs for clients at weddings, cultural festivals, and special occasions. Known for attention to detail and a passion for creating meaningful moments.

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Auxiliary Police Officer

Certis Cisco
08.2024 - Current

Crisis Management Specialist

TDCX
04.2021 - 11.2023

Customer Service Executive

SCICOM
01.2020 - 01.2021

Diploma - Business Management

Universiti Tenaga Nasional (UNITEN)

Secondary school - undefined

SMK Tengku Mahmud Jerteh Terengganu

Bachelor's Degree - Human Resources Management

Universiti Tenaga Nasional (UNITEN)

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Shanthana Lakshmi Shanmugam