Summary
Overview
Work History
Education
Skills
Languages
Additional Info
Timeline
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Shanmugapiriya Rajikeli

Shanmugapiriya Rajikeli

Skudai

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience

Work History

Project Manager (HRMS & Billing System Implementation – Middle Office Transformation)

Manpower Staffing Services (Malaysia) Sdn Bhd
01.2022 - 12.2024
  • Lead projects related to existing Admin & Human Resources system enhancements and implementations of potential software that meets business needs covering Employees Database, Payroll, Billing, Performance Management and also Employee’s Self-Service portal (E-Timesheet, E-Leave and E-Claims).
  • Conduct business case and scenarios to study the current system limitations and provide requirements to vendor for the new system have the capability and functionality to lapse the existing in-house system for automation to cater 2500 employees (average 7 pay-out cycles in a month) and billing activities for 200 over clients including outsource payroll services clients.
  • Recruitment : Responsible to identify suitable candidates, conduct interview and conclude the hiring for the new employee as part of the HRIS department.
  • Prepare Job Description and KPI for the team consist of 5 team members.
  • Performance Management : Monitor performances of the team member and conduct review as well performance improvement / disciplinary actions.
  • Act as Business subject expect to scope the system requirement, drive effective functional specifications with the vendor, data migration and drive relevant process enhancements.
  • Vendor Engagement: Lead the daily progress call with the vendor and highlight the issues encountered.
  • Stakeholder Engagement: Collaborate with internal stakeholders to meet project objectives, timelines and ensure system effectiveness.
  • Training & Coaching : Provide guidance and mentorship to team member for the system implementation.
  • Train staff and other users on implemented systems utilization.
  • Develop training materials, user guides, SOP and resources to enhance system adoption.
  • Accomplished the targeted delivery timeline for parallel run as well GO LIVE of the system for Personnel and Payroll processing that resulted in accuracy and automated (time saving).
  • Others:-
  • Lead on system updates pertaining to the Sales and Service Tax (SST) changes resulted in on-time system update on accurate invoice issuance to client.
  • Lead the Inland Revenue Board (IRBM) implementation for e-Invoice on system updates, conduct briefing with internal stakeholders and clients as well with system vendor to accomplish the implementation prior to the timeline.

Manager (Payroll and Billing)

Manpower Staffing Services (Malaysia) Sdn Bhd
07.2018 - 12.2021
  • Managing BPO payroll for 3000 employees based at various client offices and perform billing to 300 over clients on monthly basis with 7 payout cycles in a month.
  • Managing outsources payroll services to 10 clients.
  • Registration for statutory regulations for newly setup clients.
  • Escalation points for all employee payroll and client billing matters.
  • Maintains employee payroll information, directing the collection through on time billing to client, ensure accuracy in data entry and calculation to eliminate reworks.
  • Training. & Coaching : Monitor and guide the payroll & billing department staff (10 staff) on payroll and billing processing. Provide training and mentoring.
  • Recruitment : -
  • Identify the suitable candidate for the role conduct screening and interview for selection.
  • Completes operational requirements by scheduling and assigning employees, following up on work results.
  • Established Standard Operating Procedures (SOP) for the department as well for the client payroll and billing processes.
  • Prepared Job Description and KPI for Pay&Bill department as guideline and for performance measurements.
  • Performance Management :-
  • Maintains payroll staff job results by counselling and disciplining employees, planning, monitoring, and appraising job results.
  • Reduction of 50% errors due to human error in payroll and billing process with application on new workflow and coaching to staff.
  • Achieved on-time pay-out date for employee salary and billing to client.
  • Identify non-performers and provide improvement opportunities through PIP.
  • Succession Planning : Groomed in-house talent from Pay&Bill Executive to become a Team Lead for Pay&Bill department.
  • Regulatory: Determines payroll liabilities in compliance with statutory regulations on taxes, SOCSO, EPF, benefits and workers’ compensation payments.
  • System Improvements: Involve with payroll and billing system automation enhancement to improve the current system.
  • Reports: Prepares monthly reports to Finance on payroll and billing. Participate in monthly Accounts Receivable Meeting with Credit Controller and Finance department to answer queries on invoices and payments.
  • Others:
  • Handle reconciliation on backlogs invoices pending for payments and assisted Credit Control department in expediting the payments.

Manager (Human Resources)

Signature Group of Hotel (M) Sdn Bhd
09.2016 - 06.2018
  • Responsible for full spectrum of Human Resources functions which include manpower planning, recruitment & selections, training & development, performance. management, payroll, compensation & benefits administration, employee relations & industrial relations.
  • Act as HRBP to oversee the HR matters for total of 6 outlets at various location in Klang Valley with total workforce of 150 headcounts local and foreigners.
  • Improved the Hiring process by ensuring all vacancies are filled in less than 20 days from request received date.
  • Legalized the foreign workers by participating in the PATI program and obtained their passport and work permits.
  • Reduced Industrial Relation cases at Labour Department from 10 cases a year to less than 3 cases in a year.
  • Retain employees by implementing proper salary package, on job training and rewards with minimal cost.

Assistant Manager (Human Resources and Administration)

Latimer Corporation Sdn Bhd
04.2016 - 08.2016
  • Maternity relief role (temporary).
  • Managing a team of 7 HR and Admin staff.
  • Responsible for full spectrum of Human Resources functions which include manpower planning, recruitment & selections, training & development, performance management, payroll processing, compensation & benefits administration, employee relations and industrial relations.
  • Ensure smooth running of HR and Admin department.
  • Participate in the Management meeting and provide advice with regard to HR policies and procedures, staff and workers disciplinary issues, staff development and others.
  • Develop strategies to effectively source and attract potential candidates for the company.
  • Implement and maintain company policy, actively reinforce company values in employee.
  • Liaise with agent in sourcing of foreign workers and oversees other related matters such as renewal of permit, welfare, accommodation, disciplinary issues etc.
  • Provide advice to other department Managers and Director in all HR and Admin matters.
  • Liaise with local authority to ensure compliance concerning statutory regulations.
  • Participate in Tender preparation and attend to ISO audit.
  • Manage day-to-day general office administration included office maintenance, housekeeping, office renovation and upkeep, company vehicle, stationery, etc.
  • Prepare monthly HR and Admin report to Director.

Assistant Manager (Human Resources)

SapuraKencana HL Sdn.Bhd.
01.2012 - 11.2015
  • Managing the HR team with a total staff of 20 people consisting of 2 Senior Executives, 5 Executives, 6 Junior Executives, 4 HR Assistants & 3 Clerks.
  • Act as HRBP for the Fabrication Yard in Lumut by working closely with HQ office in Kuala Lumpur.
  • (1)Payroll and Compensation & Benefits
  • Managed the payroll system for casual workers - headcount of 5000
  • Ensured accurate payroll processing without any delay in pay-out
  • Implemented E-Payslip Kiosk
  • Assist in developing and implementing new benefit packages in line with legal requirements
  • Assisted in the communication of employee compensation and benefit programs, including drafting and distributing employee communication materials and conduct briefing
  • Assist in coordinating Performance Appraisal, review on objective and KPI setting with Managers
  • Assisted in the preparation of job grade and salary structure
  • Assisted in preparation of annual budget for HR Department
  • (2)Recruitment, Performance Appraisal & Contract Management
  • Managed and organized all hiring processes from start-to-finish - recruiting candidates, assessing resumes, interviewing, hiring, and on boarding all new employees
  • Ability to ensure 90% of the vacancies are filled in within 60 working days from the request received date
  • Partnered with Hiring Managers to develop Manpower Planning, create Job Description and establish hiring process.
  • Coordinated and executed over 20 recruitment drives / career fairs which allowed for over 3000 applicants to participate (local and overseas).
  • Participate in discussions with Managers on contract renewal, confirmation and termination.
  • (3)Industrial Relations / Employee Relations
  • Managing disciplinary and grievances - investigations, domestic inquiry, issuance of letters and prepare reports.
  • Ensured 100% of the officially reported cases are taken action within 60 working days from the complaint received date (except crucial cases which requires immediate action).
  • Resolved employee queries (100%) on welfare matters.
  • Attending enquiries and labour problems on behalf of the Management including court cases.
  • Managing staff poor performance through Performance Improvement Plan.
  • Develop various welfare activities such as visit for staff hospitalization / funeral, family day, team building, back to school programs etc.
  • (4)Foreign Workers and Expatriate Affairs
  • Oversee foreign workers and expats matters including liaising with KDN & Immigration, mobilization and demobilization, permit & passport renewal, accommodations and welfare matters.
  • Ability to ensure work permits renewal are obtained prior to the expiry date.
  • As Management Representative to attend for court / police case.
  • (5)New Intake Administrations
  • Developed and implemented New Hire Orientation Program and 30 days follow-up session for new hires.
  • Supervised on-boarding, inclusive of conducting all New Hire Orientation and pre-employment processes, background checks, and drug testing.
  • Implemented computerized attendance system such as Access Card, Iris, Turnstile to ensure accuracy in attendance record and ease payroll processing.
  • (6)Learning and Development
  • Work with Head of Departments to identify competency gaps, analyse the training needs, planning and delivering training.
  • Develop Training Procedure.
  • Responsible for audit on Training and other HR areas and up-keeping the organization standards.
  • Ensured 100% of compliance to the Training SOP for employees training.

Senior Executive, Human Resources

SapuraKencana HL Sdn.Bhd.
01.2009 - 12.2011
  • Lead the team in preparation of Payroll fortnightly.
  • Lead the team in recruitment and demobilization of foreign workers – ensure proper documents – calling visa, medical check-up, permit, levy and check out memo.
  • Attend interviews, finalize selection with Hiring Managers and prepare hiring approvals.
  • Ensure new recruits are properly registered.
  • Verify overtime claim and attendance records for payroll.
  • Conduct counselling and assist in preparing disciplinary letters.
  • Conduct exit interview and prepare staff leaving report.
  • Monitor and coordinate employees’ appraisal, contract renewal, confirmation and termination.
  • Coordinate with HODs on training needs.
  • Administer staffs outpatient medical entitlement and update the Panel Doctors and Insurance of the addition and deletion of staffs.
  • Industry: Oil / Gas / Petroleum
  • Specialization: Human Resources

Executive, Human Resources

SapuraKencana HL Sdn.Bhd.
01.2007 - 12.2008
  • Prepare and process payroll.
  • Rate adjustment and promotion updates including issuance of letters.
  • Prepare annual income certificate.
  • Computation of time-sheet for manpower supply workers.
  • Update CV Database, attend interviews, application screening and assist in recruitment and selection.
  • Proper registration of new recruits, compilation of relevant documents and statutory requirements.
  • Conduct orientation for the new recruits, including coordination with HSE on Safety Induction courses.
  • Compute overtime claim and attendance records for payroll.
  • Assist to conduct counselling if necessary.
  • Coordinate internal and external training arrangements including documentations.
  • Assist on Insurance / SOCSO claims.
  • Update and monitor foreign workers database.
  • Industry: Oil / Gas / Petroleum
  • Specialization: Human Resources

Junior Executive, Human Resources

SapuraKencana HL Sdn.Bhd.
05.2004 - 12.2006
  • Computation of payroll for casual workers.
  • Maintaining staff and workers database on new hire, transfers, termination updates.
  • Compilation of staff Overtime, Expenses Claims, Insurance Claims, SOCSO.
  • Administering personnel probationary, contract expiry, termination, processing clearance and follow-up with Head of Departments.
  • Assist in preparation of annual performance review forms.
  • Prepares employment certification letter including employment confirmation for banking or other official reasons.
  • In charge for finger print registration / give access / deactivation to the new staff and existing staff.
  • Update and monitor leave application, attendance, disciplinary and training records.
  • Liaise with panel clinics for new staff and foreign workers medical check-up.
  • Industry: Oil / Gas / Petroleum
  • Specialization: Human Resources

Admin and Payroll Clerk

BIOASIA Sdn Bhd
01.2004 - 04.2004
  • Assist in payroll and admin matters
  • Monitor staff attendance and leave records
  • Issuance of punch cards
  • Industry: Manufacturing / Production
  • Specialization: Human Resource and Administration

Education

Bachelor's Degree - Business Studies/Administration/Management, Human Resources

Universiti Putra Malaysia
01.2003

Higher Secondary/STPM/"A" Level/Pre-U - Arts

Sekolah Menengah King Edward VII
01.1999

Skills

  • Soft: Leadership, Organisation, Problem Solving, Critical Thinking, Time Management, Presentation, Adaptability, Emotional Intelligence and Teamwork
  • Technical - Proficient: HR Department Start-Up, Employment Act, Staff Recruitment & Retention, Employee and Industrial Relations, Benefits Administration, Orientation & On-Boarding, Training & Development, Performance Management, Project Management, HRMS / HRIS Technologies - Payroll & Attendance, Leave, Claims, Billing Software, Systems like – UBS, SAP, Prosoft Unit 4, RAMCO and In-House System
  • Intermediate: Microsoft 97-2003: Word, Excel, PowerPoint

Languages

Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
English (Primary) 10 10
Bahasa Malaysia 10 10
Tamil 10 3

Additional Info

Notice Period Immediate

Timeline

Project Manager (HRMS & Billing System Implementation – Middle Office Transformation)

Manpower Staffing Services (Malaysia) Sdn Bhd
01.2022 - 12.2024

Manager (Payroll and Billing)

Manpower Staffing Services (Malaysia) Sdn Bhd
07.2018 - 12.2021

Manager (Human Resources)

Signature Group of Hotel (M) Sdn Bhd
09.2016 - 06.2018

Assistant Manager (Human Resources and Administration)

Latimer Corporation Sdn Bhd
04.2016 - 08.2016

Assistant Manager (Human Resources)

SapuraKencana HL Sdn.Bhd.
01.2012 - 11.2015

Senior Executive, Human Resources

SapuraKencana HL Sdn.Bhd.
01.2009 - 12.2011

Executive, Human Resources

SapuraKencana HL Sdn.Bhd.
01.2007 - 12.2008

Junior Executive, Human Resources

SapuraKencana HL Sdn.Bhd.
05.2004 - 12.2006

Admin and Payroll Clerk

BIOASIA Sdn Bhd
01.2004 - 04.2004

Bachelor's Degree - Business Studies/Administration/Management, Human Resources

Universiti Putra Malaysia

Higher Secondary/STPM/"A" Level/Pre-U - Arts

Sekolah Menengah King Edward VII

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Shanmugapiriya Rajikeli