Shanker@Steven Shanmugam
Warehouse Deputy Manager
Butterworth
Summary
Dynamic leader with a proven track record at Watson's Personal Care Store, adept in operational improvements and effective team leadership. Excelled in process optimization and human resources oversight, enhancing team efficiency and driving cost optimization. Skilled in collaborative decision-making and resource coordination, achieving significant performance enhancements.
Overview
28
28
years of professional experience
3
3
Languages
Work History
Warehouse Deputy Manager
Watsons Personal Care Store
06.2022 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Senior Warehouse Supervisor
Sinotrans Logistics (M) Sdn Bhd
11.2018 - 04.2022
- Resolved conflicts between team members and addressed complaints or grievances.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Assistant Warehouse Manager
LF Logistics Services (M) Sdn Bhd
06.2012 - 06.2018
- Supervised day-to-day Starbucks operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw Cold Room activities and handling customer Starbucks/7-eleven/Mondelez Cadbury/F&N/BMK/Etika
Operations Executive
DHL Supply Chain
01.2008 - 07.2011
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Interacted well with customers to build connections and nurture relationships.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Drove team engagement to achieve aggressive company targets.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Prepared monthly report on warehouse activities & Inventory balance to Management.
- Oversaw hub operation and handling issue for customer Celcom/Digi/Cisco/Tmbb/Nokia/Dell/Huawei.
Warehouse Supervisor
Flextronics (Plant 2)
04.2005 - 12.2007
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Coordinate inbound and outbound operation based on production orders
- Monitoring material movement status for production orders based on productions forecast and demand.
- Coordinate with buyers for new materials based on supply schedule.
- Coordinate with Quality department for any rework activities.
Warehouse Assistant Supervisor
Flextronics ( Plant 1)
08.2002 - 03.2005
- Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
- Addressed customer inquiries regarding order status or product availability professionally and efficiently.
- Assisted in inventory management, ensuring accurate counts and minimizing discrepancies.
- Maintained high safety standards, conducting regular inspections and addressing potential hazards.
- Participated in safety meetings to reinforce the importance of workplace safety protocols among the team members.
- Increased shipping accuracy with thorough quality control checks and proper training.
- Coordinate incoming and outgoing materials to production floor.
- Maintained inventory for high value items.
- Coordinate with engineering department for any EOL parts of various products.
- Collaborated with other supervisors to develop cross-functional teams, improving overall operations.
Storekeeper
Dart Garment Industries Sdn Bhd
07.1997 - 11.2001
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Operated forklifts and hand trucks to restock department supply locations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Education
Human Resources Management
EMC Management Consultancy Seberang Perai
Seberang Jaya, Penang, Malaysia 04.2001 -
No Degree - Banking And Operation
Inter Bankers Centre
Kuala Lumpur, Malaysia 03.1995 - 11.1995
Skills
Operational Improvements
Effective Task Delegation
Process Improvement Skills
Resource Coordination
Human Resources Oversight
Effective Problem Resolution
Effective Team Leadership
Collaborative Decision-Making
Deadline Management Expertise
Team Engagement
Cost Optimization
Accomplishments
- Best Team Award 2021 Courts Project.
- Best Team Award 2020 Courts Project.
- Initiated 'Cool Room' Operation for Starbucks Malaysia in year 2014.
- Achieved 100% Inventory Accuracy for NPI products XM Project in Flextronics Malaysia Johor.
Listening Music
Listening to music is my personal and powerful experience, one that can evoke my emotions, stimulate the mind, and even shape my identities. It's something i do instinctively whether I'm tapping my feet to a beat, humming along to a favorite tune, or just simply zoning out to a melody. My approach in music can enhance my enjoyment.
Timeline
Warehouse Deputy Manager
Watsons Personal Care Store
06.2022 - Current
Senior Warehouse Supervisor
Sinotrans Logistics (M) Sdn Bhd
11.2018 - 04.2022
Assistant Warehouse Manager
LF Logistics Services (M) Sdn Bhd
06.2012 - 06.2018
Operations Executive
DHL Supply Chain
01.2008 - 07.2011
Warehouse Supervisor
Flextronics (Plant 2)
04.2005 - 12.2007
Warehouse Assistant Supervisor
Flextronics ( Plant 1)
08.2002 - 03.2005
Human Resources Management
EMC Management Consultancy Seberang Perai
04.2001 -
Storekeeper
Dart Garment Industries Sdn Bhd
07.1997 - 11.2001
No Degree - Banking And Operation
Inter Bankers Centre
03.1995 - 11.1995
Similar Profiles
JONNALYN SAYJONNALYN SAY
PHARMACY ASSISTANT at WATSONS PERSONAL CARE STORE (PHILS.) INCPHARMACY ASSISTANT at WATSONS PERSONAL CARE STORE (PHILS.) INC
RICK IVAN SAJULGARICK IVAN SAJULGA
Pharmacist Supervisor at Watsons Personal Care StorePharmacist Supervisor at Watsons Personal Care Store
John Florian OrbigoJohn Florian Orbigo
Pharmacy Manager at Watsons Personal Care StorePharmacy Manager at Watsons Personal Care Store