Shanbagamalar Muthiah

• Company Overview: Medical Services Provider for Intel Technology Sdn Bhd
• Mentored junior staff members, fostering professional growth and development within the team.
• Monitored nursing care, patient assessment processes, and treatment implementations.
• Reduced medical errors with thorough documentation and adherence to strict safety standards.
• Optimized inventory management processes to prevent stockouts while maintaining cost effectiveness.
• Enhanced staff efficiency through effective scheduling, workload distribution, and resource allocation.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Consistently met regulatory requirements through meticulous record-keeping and timely reporting of incidents.
• Developed comprehensive training programs for new nurses, ensuring a smooth onboarding process.
• Promoted a culture of continuous improvement by encouraging staff participation in quality improvement projects.
• Evaluated staff performance regularly, identifying areas for growth and providing constructive feedback when necessary.
• Handled site issues
• Oversee clinic practices and conduct case audits to ensure compliance with local regulations.
• Ensure that all staff receive the necessary training to perform their roles effectively.
• Support and coordinate Occupational Health programs and events.
• Ensure that Documentation QA audits are submitted timely.
• Support for external audits such as RBA, OHSAS 18001, government visits, and internal audits, including Corporate and EHS/OH compliance audits, and self-assessments.
• Ensure Medical Monitoring compliance

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• Company Overview: medical services provider for Intel Technology Sdn Bhd
• Ensure smooth running of the occupational health clinics
• Effectively supervising 20 nurses and conducting the performance and competency evaluations, training, coaching and counselling, and oversight of nurses’ scope of practice
• Drive continuous improvement practices with all OH processes
• Develop and host critical training programs to ensure nurses perform their roles to the highest level possible
• Identifying the process improvement opportunities and present resolutions and recommendations to management
• Maintain recordable and lost time rates for work related injuries by using preventive and or conservative medical practices that focus on robust First Aid treatment strategies
• Responding to medical emergencies on site till the arrival of hospital emergency services
• Maintain up to date knowledge of local laws and regulations pertaining to Occupational Health
• Ensure proper documentation of cases
• Manage employees under Medical Surveillance Program
• Perform quarterly Occupational Health program Self-Assessment and Medical Surveillance audit to ensure compliance to the Occupational Health programs
• Support the external audit such as RBA, AELB, CKAPS and Corp audits such as Corporate EHS Compliance audit and Global Occupational Health Audit
• Ensure that the facility is properly stocked with medical supplies

• Company Overview: Medical services provider for Intel Technology Sdn Bhd
• Ensure smooth running of the occupational health clinics
• Effectively supervising 16 nurses and conducting the performance and competency evaluations, training, coaching and counselling, interviewing, hiring of staffs, and oversight of nurses’ scope of practice
• Drive continuous improvement practices with all OH processes
• Develop and host critical training programs to ensure nurses perform their roles to the highest level possible
• Assist in-house doctor during consultation
• Identifying the process improvement opportunities and present resolutions and recommendations to management
• Maintain recordable and lost time rates for work related injuries by using preventive and or conservative medical practices that focus on robust First Aid treatment strategies
• Responding to medical emergencies on site till the arrival of hospital emergency services
• Maintain up to date knowledge of local laws and regulations pertaining to Occupational Health
• Manage employees under Medical Surveillance Program
• Perform quarterly Occupational Health program Self-Assessment and Medical Surveillance audit to ensure compliance to the Occupational Health programs
• Support the external audit such as RBA, AELB and Corp audits such as Corporate EHS compliance audit
• Ensure that the facility is properly stocked with medical supplies
• Making sure that the clinic has necessary medical equipment and that it is properly maintained and calibrated
• Support and coordinate the Occupational Health programs and events
• Partner with Business group, HR, Occupational Health Physician for best possible outcome on employee treatment and/or work accommodations
• Management of work related and non-work-related injuries and illnesses
• Assist employees in SOCSO, Prolonged Illness Leave and Medical Board Out procedures
• Handle employees with high Medical Leave rate through a Counselling program
• Manage employees with Chronic Illness through Chronic Illness Management Program
• Coordinate health talks and campaigns
• Medical services provider for Intel Technology Sdn Bhd

• Primary Care Management
• Provide consultation and treatment for minor ailments and provide first aid treatment to injury
• Provide consultation for personal medical case emphasizing on self-care
• Conduct initial assessment and refer to appropriate medical source if needed
• Manage Travel accommodation, Transitional Work Program, return to work evaluations and Transitional Work recommendations including collaboration with external health-care providers and in house physician for the complex cases
• Manage the liaison between the employee, health care professionals, and manager on disability case management or Accommodation case management
• Lead the OSHA classification on-site team meeting as the facilitator of the team
• Facilitate employee’s request(s) for accommodation by entering into the interactive process and partnering with business group representatives
• Quality assurance
• Assure Quality Assurance and effective clinic operations
• Assure charting and documentation is accurate and conforms to Intel and governmental requirements
• Conduct Quality assurance audit
• Developed training materials as a reference for nurses
• Developed and implement processes to assure compliance of all Occupational health related programs (Medical Monitoring, Bloodborne Pathogens, Hearing Conservation Program, Respiratory Compliance, Toxic Substance Control Act Recordkeeping, Emergency Preparedness/AEDs)
• Developed Clinic Inspection Log to ensure equipment inventory are updated an medical devices are calibrated
• Wellness Initiatives
• Implemented solutions to build local health and productivity initiatives (Wellness check, Health Risk Assessment, Weight management program, Nutritional Health Program, Smoking Cessation, Emotional Health Program)
• Developed targeted disease management programs related to health risk assessment data (Diabetes and Hypertension program)
• Designed wellness programs to improve employee health and reduce their time away from work
• Medical monitoring
• Ensured that Implementation of the MMP consistent with the corporate program or Local Government guidelines
• Worked with Industrial Hygiene to understand exposure-related criteria for identifying target population
• Emergency Response Team training
• Developed training materials and conducted training to improve competency of ERT members

• Company Overview: Pulau Pinang
• Intensive Care Unit (2 years)
• Provide comprehensive care to patients with cardiovascular, urological, neurological, pulmonary, and other life-threatening complications
• Evaluate patients, conduct admissions assessments to determine patient needs, and create individualized plans of care based on physical, psychosocial, and safety concerns
• Document clinical status, medications, procedures, and patient conditions
• Prepare equipment and assist physicians during examinations, treatments, and procedures
• Managed life support systems and administration of IV administration of fluids and medication
• Provide individualized education and training to patients and caregivers to manage diseases and injuries; explain medication regimens and preventative care to maximize well-being
• Supervise, schedule, and train RNs, nursing assistants, and students participating to certify competency of procedures
• Accident and Emergency Unit (3 years)
• Triage (assign degrees of urgency and order of treatment) to patients
• Collaborate with doctors and emergency staff in the assessment, planning and implementation of patient treatment
• Document diagnosis and progress on medical records, maintain high levels of readability and accuracy
• Perform specific patient tasks as assigned by Physician’s written orders
• Administer medications and physical treatments
• Adhere to proper safety and sterilization protocols and techniques to ensure proper infection control
• Provide clerical support and documentation for admissions, transfers and discharges
• Manage logistics of mobile medical equipment such as diagnostic devices, X-ray equipment, Scans, and cardiac monitors
• Provide compassion to family members ensuring optimal levels of comfort and privacy
• Medical Surgical Ward (2 years)
• Supervise general nursing care given to the patients including environmental cleanliness, safety and personnel hygiene
• Supervise nursing procedure and treatment carried out by the nursing aid and SEN
• Pulau Pinang