Shamsul Azhar Ahmad
Senior Flight Attendant
No 24, Jalan Laman Cempaka D\1, Kota Seriemas, 71800 Nilai, Negeri Sembilan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Entrepreneur
Shanaz Trading
08.2022 - Current
- Generated additional revenue streams through constructive partner and client relationships.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
Senior Cabin Crew Member
Malaysia Airlines Berhad
08.1997 - 04.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collaborated with flight crew to maximize smooth and safe flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Assisted passengers in boarding and deplaning aircraft.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Delivered food and beverage service, reading material and other in-flight services.
- Answered passengers' questions about flight, aircraft and destination.
- Advised passengers of flight regulations to maximize safety and security.
- Completed pre-flight safety checks to reinforce passenger safety.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Sales Assistant
Eraman Sdn Bhd
07.1994 - 07.1997
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Sijil Pelajaran Malaysia -
St. John's Institution
Kuala Lumpur 04.2001 -
Skills
Baggage Handling
Referral
NOR AZHAR BIN NORDIN
Inflight Supervisor
Operations/OPS-Flight Operations
Malaysia Airlines Berhad
Mobile: +6016 361 2433
Timeline
Entrepreneur
Shanaz Trading
08.2022 - Current
Sijil Pelajaran Malaysia -
St. John's Institution
04.2001 -
Senior Cabin Crew Member
Malaysia Airlines Berhad
08.1997 - 04.2022
Sales Assistant
Eraman Sdn Bhd
07.1994 - 07.1997
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