Shamsul Azhar Ahmad
Senior Flight Attendant
No 24, Jalan Laman Cempaka D\1, Kota Seriemas, 71800 Nilai, Negeri Sembilan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Entrepreneur
Shanaz Trading
08.2022 - Current
- Generated additional revenue streams through constructive partner and client relationships.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
Senior Cabin Crew Member
Malaysia Airlines Berhad
08.1997 - 04.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collaborated with flight crew to maximize smooth and safe flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Assisted passengers in boarding and deplaning aircraft.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Delivered food and beverage service, reading material and other in-flight services.
- Answered passengers' questions about flight, aircraft and destination.
- Advised passengers of flight regulations to maximize safety and security.
- Completed pre-flight safety checks to reinforce passenger safety.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Sales Assistant
Eraman Sdn Bhd
07.1994 - 07.1997
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Sijil Pelajaran Malaysia -
St. John's Institution
Kuala Lumpur 04.2001 -
Skills
Baggage Handling
Cultural Awareness
Passenger Assistance
Emergency Procedures
Security Procedures
Team Management
Food and Beverage Service
Customer Service
Passenger Safety Management
Business Class Service
Administrative Tasks
Strong Work Ethic
Safety Procedures
Referral
NOR AZHAR BIN NORDIN
Inflight Supervisor
Operations/OPS-Flight Operations
Malaysia Airlines Berhad
Mobile: +6016 361 2433
Timeline
Entrepreneur
Shanaz Trading
08.2022 - Current
Sijil Pelajaran Malaysia -
St. John's Institution
04.2001 -
Senior Cabin Crew Member
Malaysia Airlines Berhad
08.1997 - 04.2022
Sales Assistant
Eraman Sdn Bhd
07.1994 - 07.1997