Shamini Vijiyan

• Handling inbound calls and emails supports
• Provide appropriate consultation and assist for

scheduling an exam test takers

• online support for collecting payment for the test been applied by students
• do basic trouble shot based on the application and system if students having difficult on their booking.

customer executive (email support)

· Administer all customer’s order.

· provide appropriate consultation to customer for various products and services and place order accordingly.

· Manage all customer issues.

· resolve all complaints effectively provide appropriate consultation to customer for

various products and services

· Manage all customer issues and resolve all complaints effectively.

· Reply email and make outbound call to Singapore customer about the billing and refund issues.

· Checking about the payment statement, enquiry, grab’s app, plans, and subscription

· help to do basic troubleshoot or escalate based on issue and request on delivery.

Starhub Project

• handling request and complain from singapore users based on mobile usage
• handling billing payments and enquiries on statements
• having knowledge on products and services in Starhub
• replying customers complain and request from customer via email
• take tickets ownership of case and do L1 troubleshot on mobile data issues
• escalated to level 2 technical Team based on issues

· Taking bookings and cancellations, usually by phone,

o email or face-to-face and recording the information on computer.

• Checking in guests, allocating rooms and handing over keys.
• Checking out guests, adding up their bills and taking their credit, debit card or cash payments.

· Organizing employee working schedules.

· Completing tasks assigned by the general manager accurately and efficiently.

· Ensuring a consistent standard of customer service.

· Training staff on the way to greet guests’.

· Manage front desk and housekeeping departments to ensure all employees are working efficiently.