Shamimi Sharafina Jasmani
Kluang
Summary
Proven track record in enhancing customer satisfaction and sales revenue at UNIQLO Kluang Mall, showcasing expertise in store operations and exceptional customer service. Adapt at multitasking and attention to detail, significantly contributed to team success through effective communication and loss prevention strategies. Demonstrates a strong commitment to achieving results and fostering positive work environments.
Overview
5
5
years of professional experience
Work History
Senior Retail Sales Associate
UNIQLO Kluang Mall
11.2021 - 09.2024
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant
Pasaraya Borong Sakan Sdn Bhd
03.2021 - 06.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
HR Assistant
Mmr Visions Sdn Bhd
10.2020 - 03.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
Cashier
Pasaraya Borong Matahari
12.2019 - 06.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Science
UiTM
Jengka, Pahang07.2019
Skills
Store operations
Loss prevention strategies
Cash handling proficiency
Staff Training and Development
Customer Assistance
Customer Service
Stock replenishment
Friendly and Helpful
Time Management
Multitasking
Attention to Detail
Sales and Promotions
Languages
Malay, English
Native language
Timeline
Senior Retail Sales Associate
UNIQLO Kluang Mall
11.2021 - 09.2024
Assistant
Pasaraya Borong Sakan Sdn Bhd
03.2021 - 06.2021
HR Assistant
Mmr Visions Sdn Bhd
10.2020 - 03.2021
Cashier
Pasaraya Borong Matahari
12.2019 - 06.2020
Associate of Applied Science - Science
UiTM