Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Shamane Cassandra

Shamane Cassandra

Ipoh

Summary

Resourceful & Quick Thinking Job Title in 3 years with management. Improves shipping & receiving efficiency by applying strong leadership skills. Speaking of Freight Handler by clearing out containers, transportations & Logistics background. Trained in standards & procedures. Skilled at communicating with Forwarders, Liners, Customers & Suppliers. With expertise in problem-solving skills, dedicated to company growth and improvements. Always ready to take on challenging assignments & helping others. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inspector in Quality Assurance and Quality Control

Ms Revathi
10.2021 - Current
  • Communicate with my production team members about minor & major quality issues.
  • Inspected quality of products, taking note of functionality, appearance, specifications & etc.
  • Inspected incoming and outgoing materials for accuracy and qualities.
  • Report repeated issues to supervisors and other departments, collaborating to make identification issue roots and rectify the problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely & good manner.
  • Collaborated with production staff to establish and meet quality standards.
  • Participated in team meetings to discuss progress and results, providing own ideas and suggestions for improvement.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns smoothly.
  • Evaluate supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain process.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
  • Supporting continuous improvement initiatives by participating in cross-functional teams focused on identifying root causes of quality issues and implementing corrective actions.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Completed and processed paperwork and reports outlining proper and improper operations.
  • Informed management of concerns with production operations.
  • Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
  • Developed and implemented inspection processes to define criteria and quality control measures.

Shipping Cum Admin Executive

Green Aquatic Feed (m) Sdn Bhd
10.2021 - Current
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
  • Pulled, verified, and packaged items for shipment.
  • Established strong relationships with vendors and suppliers to guarantee reliable service and quality products for shipping needs.
  • Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Clearing in & out overseas shipment / deliveries / receiving goods / transportations & etc.

Accounts Assistant

Mr Lim
08.2019 - 12.2019
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Communicated regularly with customers regarding account questions and issues.
  • Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.

Sales Coordinator

Ms Sarah
02.2019 - 12.2019
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures and etc.

Education

SPM -

SMK Tarcisian Convent Ipoh
Ipoh, Perak

Skills

  • Documentation Control
  • Office Supply Management
  • Invoicing and Billing
  • Stock Management
  • Planning & Organizing
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Legal Document Preparation
  • Effective Communication
  • Friendly, Positive Attitude
  • Team Management
  • Good Work Ethic
  • Build Strong Relationship
  • Training and mentorship
  • Employee Supervision

Certification

- I do have Certificate in Good Workshop Communications with colleagues which had been provided by company. (2 days Training)

Languages

English
First Language
Malay
Upper Intermediate
B2

Timeline

Inspector in Quality Assurance and Quality Control

Ms Revathi
10.2021 - Current

Shipping Cum Admin Executive

Green Aquatic Feed (m) Sdn Bhd
10.2021 - Current

Accounts Assistant

Mr Lim
08.2019 - 12.2019

Sales Coordinator

Ms Sarah
02.2019 - 12.2019

SPM -

SMK Tarcisian Convent Ipoh

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Shamane Cassandra