Shamala Nair Balen
Administration Manager
Shah Alam
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
7
7
Languages
Work History
Administration Manager
ASR GOC SDN BHD
01.2019 - 01.2023
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Delivered performance reviews, recommending additional training or advancements.
Anatomical Pathology Product Manager
Unison Collaborative Pte Ltd
07.2018 - 01.2019
- Establish a new department called Anatomical Pathology
- Expand Singapore, Myanmar, Philippines, Malaysia portfolio on anatomical pathology product.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Presented compelling product demonstrations at industry conferences, garnering significant interest from potential customers and stakeholders alike.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Spearheaded collaborative efforts to bring products to market.
- Directed planning and budgeting efforts.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Senior Application Specialist
Histocenter (M) Sdn Bhd
04.2017 - 06.2018
- Specialize in Digital Pathology, Microscopy, Cytovison, Ariol and Histology product.
- Resolved complex user issues through diligent troubleshooting efforts and effective collaboration with colleagues, ensuring a positive end-user experience.
- Streamlined application deployment processes, resulting in faster time to market for new products.
- Collaborated with cross-functional teams to ensure seamless integration of applications with other systems.
- Enhanced application performance by optimizing code and implementing best practices.
- Negotiated favorable terms with vendors for software licensing agreements, achieving cost savings without compromising on needed resources.
- Assisted sales teams with technical presentations and demonstrations, helping secure new business opportunities by showcasing product benefits to prospective clients accurately.
- Delivered comprehensive training programs for end-users, enabling them to leverage the full capabilities of newly deployed applications effectively.
- Reduced system downtime by conducting thorough testing and debugging of applications.
- Inspected equipment, assessed functionality, and optimized controls.
Application Specialist
Histocenter (M) Sdn. Bhd.
08.2012 - 04.2017
- Specialize in Digital Pathology, Microscopy, Cytovison, Ariol and Histology product.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
- Played a key role in successful system migrations while minimizing downtime or disruption to end-users'' daily operations.
- Evaluated competitive landscape by staying current on industry trends, informing product development decisions accordingly.
- Conducted comprehensive market research to identify potential opportunities for expansion into new sectors or regions.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Collaborated with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.
- Trained staff on proper use of systems and conducted orientation seminars.
Internship Student
Department Of Oral Pathology, University Malaya
08.2014 - 09.2014
- During my 1 month training in Pathology department, I have learned various technique of handling pathology sample and tissue
- I have been trained to process the whole histology step from grossing the sample, tissue processing, embedding, sectioning, staining, coverslipping with various brand equipment such as Leica, Thermo Shandon, Sakura
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Internship Student
Good care Medical Laboratory
12.2008 - 05.2009
- During my 6 month internship in Good Care Medical Laboratory I have learned the technique in medical technology and instrumentation in various departments such as Biochemistry, Microbiology, Histopathology, Hematology, and Immunology
- As a student trainee, I had also handled various clinical material received in the laboratory such as blood, body fluid, pus, sputum, faces, throat swab
- Besides that, I had also been trained to handle automated machines and have learned the operation
- Example: Elisa
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Master in Business Administration (MBA) - CGPA: 3.73 -
Universiti Kebangsaan Malaysia
Bangi, Selangor, Malaysia 01.2016 - 04.2018
Degree in Biotechnology Resources - CGPA: 2.80 -
Universiti Malaysia Sarawak
Kota Samarahan, Sarawak, Malaysia 01.2009 - 04.2012
Diploma in Industrial Biotechnology - CGPA: 3.19
Universiti Industri Selangor
Shah Alam, Selangor, Malaysia 04.2006 - 04.2009
Skills
Able to work under pressure
Able to work independently and under minimum supervision
Strong technical knowledge
Committed to work
Hardworking
Willing to learn and passionate
Good analytical and communication skills
Meticulous
Good team player
Always has good relationship with KOL and customers
Process Improvements
Staff Training and Development
Documentation And Reporting
Budgeting and financial management
Systems Monitoring
Document Management
Report Preparation
Filing systems
Organization and Multitasking
Personal Particulars
Age : 36 years
DOB : 28-8-1988
Gender : Female
Nationality : Malaysian
Race : Indian
Religion : Islam
Marital Status : Married
IC Number : 880828-04-5224
Permanent Resident : Malaysia
Activities & Achievement
- A member of NGO, The Humble Guardian – A NGO by UKM to focus on CSR projects such as fundraising for breast cancer, orphanage, sexual abused campaign, ecosystem and social media marketing education.
- Project leader for NGO, Good Deeds – Lead ‘Foodbox’ project to raise funds and distribute foods and amenities to the needs
- A member of FeedingTheNeedy – Volunteer to assist food and amenities distribution for the homeless
- Fundraising Leader of E-magination – A NGO that focus mainly to help young entrepreneurs to give more exposure towards social media marketing. Work closely with big organizations such as MDEC, AVANA, AXIATA, Commerce Dot Com SDN BHD.
- A member of IMARET, volunteering during pandemic in Stadium Melawati as frontliner and PPV for vaccination program
- A member of Mercy Malaysia, experiences in volunteering in mobile clinic for rohingya refugee, homeless and B40 in PPR area.
- Project leader for 'Bakul Ramadan', to raise fund and provide food and basic amities for those who needed in Johol area. A collaboration with Wanita Ikram Negeri Sembilan.
- Project leader for 'Misi Banjir Sri Muda', raising fund and provide house cleaning service to all affected victim
- Muallaf speech champion 2021M/1444 organized by Gabungan Dakwah Malaysia. (Tauladan Nabi Muhamad S.A.W)
- Panelist for online forum organized by Gabungan Dakwah Malaysia. (Mengenali Nabi Muhamad S.A.W)
- Panelist for largest muallaf gathering in Selangor, organized by PERKIM Malaysia
- Participant of Program Usrah Perdana Pendakwah Saudara Muslim India, organized by Lembaga Zakat Selangor
- Short video Indahnya Islam, selected as Ikon muallaf Daie, organized by Bahagian Dakwah Jabatan Agama Islam Negeri Selangor
Miscellaneous
Willing to travel : Yes
Process own transport : Yes
Expected Salary : RM 8000 (Negotiable)
References
- Mr. K.P. Tiam
Regional Sales and Marketing Manager
Histocenter (M) Sdn Bhd, 2A, Jalan SS 3/5, Petaling Jaya, Selangor.
HP No : 03-78754616, 012-7993233
Email : kp-tiam@histocenter.com
Relationship : Superior
- Mr Wayne
Managing Director
400 Orchard Towers,
Singapore 238875
HP No : +6591770617
Email : info@unicoll.com.sg
Relationship : Employer
- En Abdul Rahman bin Wahiduddin
Managing Director
ASR GOC Sdn Bhd, G03, Avenue Crest, Shah Alam, Selangor,
HP No : 013-3196173,
Email : rahman@asrgroup.my
Relationship : Employer
Training Attended
- 2012 : Principles & Technique in Microscopy – Leica Microsystem (SEA) Pte Ltd (Singapore)
- 2013 : Cytovision Imaging System Training Course – Leica Biosystem (Newcastle)
- 2013 : Ariol Application Training – Leica Biosystem (Newcastle)
- 2014 : Aperio (Singapore)
- 2014: Total Histology – Leica Biosystem (Singapore)
- 2016 : Pearl Tissue Processor – Leica Biosystem (Manila)
- 2017 : Aperio Slide Scanner Training – Leica Biosystem (Singapore)
- 2018 : Image Analysis Software Training –Leica Biosystem (Kuala Lumpur)
- 2019 : Histology product training - Diapath (Kuala Lumpur)
- 2021 : GDPMD training - PS Consultancy (Kuala Lumpur)
Timeline
Administration Manager
ASR GOC SDN BHD
01.2019 - 01.2023
Anatomical Pathology Product Manager
Unison Collaborative Pte Ltd
07.2018 - 01.2019
Senior Application Specialist
Histocenter (M) Sdn Bhd
04.2017 - 06.2018
Master in Business Administration (MBA) - CGPA: 3.73 -
Universiti Kebangsaan Malaysia
01.2016 - 04.2018
Internship Student
Department Of Oral Pathology, University Malaya
08.2014 - 09.2014
Application Specialist
Histocenter (M) Sdn. Bhd.
08.2012 - 04.2017
Degree in Biotechnology Resources - CGPA: 2.80 -
Universiti Malaysia Sarawak
01.2009 - 04.2012
Internship Student
Good care Medical Laboratory
12.2008 - 05.2009
Diploma in Industrial Biotechnology - CGPA: 3.19
Universiti Industri Selangor
04.2006 - 04.2009