SHAMALADHEVI RAGUPATHY
ACCOUNT EXECUTIVE
Damansara Jaya
Summary
Well-qualified HR ACCOUNT MANAGER with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across MYBALA SDN BHD
company environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
HR Account Manager
Mybala Sdn Bhd ( Bala's Restaurant,Bangsar)
Bangsar, Malaysia
10.2021 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Gathered financial information, prepared documents, and closed books.
- Handled day-to-day accounting processes to drive financial accuracy.
- Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Diminished outstanding debts by analyzing accounts for issues.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Administrative works and filing all the documents
- Immigration works for foreign workers
- Prepare letter for companies
- Prepare SST every 2 months
Customer Service
Maxis
Sunway, Malaysia
08.2021 - 10.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Agent
STARTEK-AEGIS
07.2021 - 12.2021
- ZARA PROJECT– ARA DAMANSARA, PETALING JAYA
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- To exceed customer’s expectation in terms of customer service & accurate information
- Work in a team to achieve the required KPI elements and SLA
Account cum Admin
BLUE WATER TECHNOLOGY SDN BHD– KELANA
04.2021 - 06.2021
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas/travel arrangements/appointments etc
- For the upper management
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
- Assisting accounts dept
- In account receivable & account payable functions
- Preparing and issuing of invoices for billing purposes
- Liaise with customers on billing issues
- Inputting invoices from suppliers into sap
- Liaise with suppliers on discrepancies in invoices
- Any other ad-hoc duties as required .
Promoter
Tristar Synergy Sdn. Bhd, PUCHONG
06.2018 - 12.2020
- SALARY
- RM 2500-RM2800
- Provided journal entries and performed accounting on an accrual basis
- Analyzed monthly balance sheet accounts for corporate reporting
- Completed daily accounting tasks such as tracking funds, preparing deposits and reconciling accounts
- Generated financial statements and facilitated account closing procedures each month
- Managed entire accounting cycle through completion, including gathering information, preparing documents, finalizing reports and closing books
- Improved company visibility by meeting with and engaging prospective customers in regards to various nestle's product
- Demonstrated nestle's product to an average of 350 people per day at a different outlets from Shah Alam to Subang Jaya
- Distributed product samples to potential customers so that they could try out the offering before committing to a purchase
- Wrote sales slips and sales contracts
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Alerted customers to upcoming sales events and promotions.
Accountant
01.2014 - 03.2018
- SC RAGSHA ENTERPRISE– DAMANSARA DAMAI, PETALING JAYA
- Diminished outstanding debts by analyzing accounts for issues
- Reconciled accounts and reviewed all materials, including surplus,
- Income, expense data, net worth and assets
- Distributed more than RM20000 in funds each week between business units.
Customer service Representative
Domino's Glenmarie, ALAM
03.2016 - 08.2018
- Operated POS system to itemize and complete an average of 50 customer purchases
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing new product information
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Helped drive sales goals and achieve monthly quotas.
Customer service Representative
IPSOS, OF KUALA LUMPUR
03.2014 - 08.2016
- Providing clients with a template of surveys needed for their research
- Calling in customers to fill in the surveys needed for research
Data Entry Agent
Adecco, Wendy
02.2013 - 03.2013
- FEDERAL TERRITORY OF KUALA LUMPUR
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Education
FOUNDATION - BUSINESS MANAGEMENT AND SCIENCE
01.2013 - 04.2014
BACHELOR - Accounting
Oum
10.2021 - Current
Skills
Logging call informationQuality assurance andControlPerformance improvementCustomer supportProblem-solving skillsProficient inMicrosoftOffice, SPSS, GraphpadPrism and OriginProProduct knowledgeCustomer relationshipManagementInbound phone callExperience with schedulingOrganizing and basicFinancial knowledge(invoicing, reconciling, etc)Proficiency in MicrosoftOffice products is essentialIncluding Excel, PowerPoint
Account software (UBS, MYOB, AUTOCOUNT AND SQL)
Compensation structuring
Payroll auditing
HR support
Maintaining employee records
Filing
Reviewing data
Recording data
Checking time cards
MS Office
New hire processing
Reviewing timesheets
Account reconciliation processes
Tax accounting specialization
Budgeting
Cash Flow analysis
Bookkeeping
Timeline
BACHELOR - Accounting
Oum
10.2021 - Current
HR Account Manager
Mybala Sdn Bhd ( Bala's Restaurant,Bangsar)
10.2021 - Current
Customer Service
Maxis
08.2021 - 10.2021
Customer Service Agent
STARTEK-AEGIS
07.2021 - 12.2021
Account cum Admin
BLUE WATER TECHNOLOGY SDN BHD– KELANA
04.2021 - 06.2021
Promoter
Tristar Synergy Sdn. Bhd, PUCHONG
06.2018 - 12.2020
Customer service Representative
Domino's Glenmarie, ALAM
03.2016 - 08.2018
Customer service Representative
IPSOS, OF KUALA LUMPUR
03.2014 - 08.2016
Accountant
01.2014 - 03.2018
Data Entry Agent
Adecco, Wendy
02.2013 - 03.2013
FOUNDATION - BUSINESS MANAGEMENT AND SCIENCE
01.2013 - 04.2014