Shaly Kah Shin Hang
Content Moderator
Kuala Lumpur
Summary
Knowledgeable content moderator with background in maintaining content integrity and ensuring community guidelines are met. Proven ability to identify and address inappropriate content efficiently, contributing to safe and positive user experience. Demonstrated effective communication and critical thinking skills, ensuring adherence to policies and swift resolution of issues.
Overview
8
8
years of professional experience
1
1
Certification
5
5
Languages
Work History
Content Moderator
Teleperformance Malaysia
06.2021 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Customer Service Representative
Majorel Malaysia Sdn.Bhd
09.2018 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Promoter
Verve Stuff Sdn. Bhd
08.2017 - 07.2018
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
Education
High School Diploma -
SMK TAMAN KOSAS
Ampang, Selangor12-2016
Skills
Patience and tolerance
Cultural awareness
Multitasking Abilities
Active listening
Photography editing
Teamwork and collaboration
Certification
Korean TOPIK Level 6
Timeline
Korean TOPIK Level 6
11-2024
Content Moderator
Teleperformance Malaysia
06.2021 - Current
Customer Service Representative
Majorel Malaysia Sdn.Bhd
09.2018 - 06.2021
Sales Promoter
Verve Stuff Sdn. Bhd
08.2017 - 07.2018
High School Diploma -
SMK TAMAN KOSAS
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