Shaliny A/P Renganathan
Customer Experience Associate
Seremban,Negeri Sembilan
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
CUSTOMER SERVICE ASSOCIATE
Conduent Sdn Bhd
Subang Jaya, Selangor
03.2022 - 12.2024
- For Delta Airlines
ENGLISH LANGUAGE TEACHER
CHUNG HWA HIGH SCHOOL
Seremban, Negeri Sembilan
01.2020 - 01.2020
ENGLISH LANGUAGE TEACHER
PIN HWA HIGH SCHOOL
Klang, Selangor
01.2019 - 12.2019
ENGLISH LANGUAGE TEACHER
TSUN JIN HIGH SCHOOL
Kuala Lumpur, Kuala Lumpur
02.2017 - 06.2017
PRACTICAL TEACHER
SMK SULTAN SULAIMAN SHAH
02.2013 - 05.2013
- Taught English
Education
M.D. - Education (TESL)
Universiti Putra Malaysia
Seri Kembangan 04.2014 - 09.2016
Bachelor of Education - English Language and Literature
University Tun Abdul Razak
Kelana Jaya 06.2010 - 09.2013
PMR & SPM -
SMK SULTAN SULAIMAN SHAH
Selangor 01.2004 - 04.2008
Preschool & Primary Education - undefined
SRJK (T) BATANG BERJUNTAI
01.1995 - 04.2003
Skills
Computer Literacy in Microsoft Office
Internet Explorer
Interpersonal skills
Communication skills
Ability to work under pressure
Ability to work independently
Ability to work in a group
Willingness to learn
Customer service skills
Problem solving
Active listening
Issue resolution
Nric
911225-10-5282
Personal Information
- Age: 34
- Date of Birth: 12/25/91
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Languageswritten
- English
- Bahasa Malaysia
- Tamil
Conferencepresentations
Fun activities in the English classroom, The 4th International Conference on English Language Teaching, 10/19/15 - 10/21/15, Hotel Equatorial, Malacca
Publications
Life’s not always rainbows and butterflies, Shaliny a/p Renganathan, 2015, J. Mukundan, M. Vasugi, FPP, UPM, Serdang
Timeline
CUSTOMER SERVICE ASSOCIATE
Conduent Sdn Bhd
03.2022 - 12.2024
ENGLISH LANGUAGE TEACHER
CHUNG HWA HIGH SCHOOL
01.2020 - 01.2020
ENGLISH LANGUAGE TEACHER
PIN HWA HIGH SCHOOL
01.2019 - 12.2019
ENGLISH LANGUAGE TEACHER
TSUN JIN HIGH SCHOOL
02.2017 - 06.2017
M.D. - Education (TESL)
Universiti Putra Malaysia
04.2014 - 09.2016
PRACTICAL TEACHER
SMK SULTAN SULAIMAN SHAH
02.2013 - 05.2013
Bachelor of Education - English Language and Literature
University Tun Abdul Razak
06.2010 - 09.2013
PMR & SPM -
SMK SULTAN SULAIMAN SHAH
01.2004 - 04.2008
Preschool & Primary Education - undefined
SRJK (T) BATANG BERJUNTAI
01.1995 - 04.2003