Shalini Genesen

- Continue to perform Security Consultant responsibilities, similar to prior roles at InfolineTec and Ensign.
- Provide cybersecurity consulting, incident analysis, detection, escalation, and remediation support.
- Work closely with clients to deliver tailored cybersecurity solutions, aligning with best practices and organizational objectives.
- Collaborate with SOC teams, support security tool integration, and prepare security incident and service reports such as MSS report and SLA report
- Maintain strong client relationships, ensuring timely communication and service delivery.

• Lead and mentor a team of cybersecurity professionals, fostering a collaborative and productive work environment.
• Oversee the day to day operations of the SOC team, managing Level 1 and Level 2 analysts in the absence of a SOC Manager.
• Provide guidance, resources, and support to SOC analysts to ensure operational excellence and team success.
• Conduct performance reviews and offer actionable feedback to drive continuous improvement and skill development.
• Manage incident detection, analysis, escalation, and remediation processes, ensuring timely and effective responses to security threats.
• Serve as the primary point of contact for clients, ensuring clear and effective communication of security findings and recommendations.
• Work closely with clients to understand their objectives and provide tailored cybersecurity solutions.
• Conduct regular status meetings with clients and deliver comprehensive weekly and monthly reports as per agreed timelines.
• Maintain strong client relationships by addressing concerns promptly and ensuring high levels of satisfaction.

• Lead and mentor a team of cybersecurity professionals, fostering a collaborative and productive work environment.
• Provide guidance and support to team members, ensuring they have the resources and knowledge needed to succeed.
• Conduct performance reviews and provide feedback to drive continuous improvement.
• Prepare and deliver detailed reports on security incidents, findings, and recommendations.
• Work with clients to develop and implement remediation plans for identified security issues.
• Serve as the primary point of contact for clients, ensuring clear and effective communication.
• Understand client needs and objectives, providing tailored cybersecurity solutions.
• Maintain strong relationships with clients, ensuring high levels of satisfaction and addressing any concerns promptly.
• Conduct regular status meetings and provide detailed reports on project progress.

• Monitored security alerts and events generated by various security systems 24/7, including SIEM, IDS/IPS, and antivirus solutions.
• Conducted initial triage and analysis of security alerts, categorizing them based on severity and impact, and escalating to L2 analysts as necessary.
• Responded to security incidents in a timely manner.
• Provided first-level support for security-related inquiries and issues from end-users and clients.
• Conducted routine security monitoring and analysis tasks.
• Conducted routine device health checks on security appliances, including firewalls, intrusion detection/prevention systems (IDS/IPS), and antivirus solutions, to ensure proper functioning and effectiveness of security controls.
• Stayed informed about the latest cybersecurity threats, vulnerabilities, and trends through continuous learning, training and participation in security forums and communities.

• Working in 24 x7 under SOC environment
• Shift Lead for team managing daily basis handover and call back arrangement within team
• Hands on with SIEM tools IDS & IPS, ArcSight, McAfee, LogRhythm, Bluecoat, Splunk, HPSM, Service Now, and Symantec
• Provides 1st level service for Firewall network monitoring and ticket case handling through to successful resolution on in-scope products, services and processes for supported customer
• Investigate some potential Attack that can be vulnerable to the Clients
• Works with other skill groups to identify potential problems before disruption occurs to the customer environment and escalates to Technical Teams
• Perform device health check, CPU utilization, health monitoring ICAP and traffic utilization for multiple client computer network on hourly basis report
• Monitor the network for alerts or certain conditions that may require special attention to avoid impact on the network performance or business downtime
• Perform troubleshooting, resolve technical issues and escalation the issue to internal or external support teams while retain ownership of the issues until it is completely solved and accepted by the request parties/end user within the agreed SLA
• Provide a daily check point for clients and some research about the volume of attack came in every day
• Manage vendors and ensure deliverables in maintenance agreement are fulfilled
• Create daily Shift Handoff notes and summary and send to all shifts.