Summary
Overview
Work History
Education
Skills
Infoandexpectation
Skills
References
Cooking
Timeline
Generic

Shalini Binti Pandian

Credit Controller
Batu Caves

Summary

Reliable Credit Controller highly effective at assessing risk and working with external departments to develop cross-functional approaches to comprehensive success in credit management. Excited to offer more than 10 years' experience and expertise in credit control and customer service to leading company.

Overview

12
12
years of professional experience
10
10
years of post-secondary education

Work History

Credit Controller

Damai Service Hospital
5 2024 - Current
  • Ensure accurate and timely creation of invoices for medical services rendered
  • Validate insurance details to determine the correct billing method (e.g., direct billing, co pay, deductible)
  • Contact patients, insurance companies, and responsible parties for outstanding payments
  • Utilize phone calls, emails, and letters to ensure prompt payment
  • Upload invoices to insurance portals as required for direct billing
  • Mail hardcopy invoices to patients or responsible parties if needed
  • Enter daily payments into the billing system to maintain accurate financial records
  • Calculate daily cash collections
  • Coordinate with relevant personnel to deposit cash into the bank
  • Negotiate and set up payment plans when necessary to facilitate overdue account settlements
  • Reconcile received payments with outstanding accounts to ensure accuracy and completeness
  • Investigate and resolve discrepancies
  • Address billing inquiries and disputes promptly from patients, insurance companies, and stakeholders
  • Collaborate with departments as needed to resolve disputes and ensure accurate billing
  • Maintain organized records of all communications and collection activities
  • Generate regular reports on collection performance, outstanding balances, and trends.

Billing Executive (Admin & Collection)

Viewqwest Digital SdnBhd
12.2019 - 04.2024
  • Handle corporate and residential telco account (SG & MY)
  • Handle inbound and outbound call related to billing and collection inquire
  • Handle cases by replying customer on billing related issue within 72 hours
  • Provide statement of account, breakdown of charges, reconcile of account, credit adjustment, credit note, debit note and etc
  • Assist customer on collection inquire, provide installment plan, follow up aging accounts
  • Send weekly collection report to management
  • Assist on terminated account and offer settlement
  • Assist walk in customer related to payment inquire
  • Assist our Outsource company related to billing and collection inquire
  • Assist Team Lead to handle dispute calls
  • Experiencing in handling all department issue whenever necessary (Billing, Collection, Finance, Customer Service, Technical Support and etc).

Credit Executive (Collection)

City Global Electrical Solutions Sdn Bhd
11.2017 - 09.2019
  • Ensure the accounts are worked and followed-up thoroughly and in a timely manner
  • Call and remind customer date of payment
  • Make sure customer pay on time
  • Offer customer top up loan or new loan
  • Send daily collection report to management
  • Monthly One to one meeting with management related to collection
  • Prepare side visit for overdue accounts customers
  • Assist walk in customer related to payment and new application for loan.

Credit Executive (Collection)

SGI Vacation Club Swiss Garden Resident (Osk Group)
11.2016 - 03.2017
  • Handle incoming call related to payment and booking
  • Ensure the accounts are worked and followed-up thoroughly and in a timely manner
  • Responsible for calling members to remind on payment for past due membership payment
  • Negotiate and work with members to make workable repayment arrangements
  • Effectively follow-up promise to pay with members
  • Work together as a team or individual to meet team target and individual targets
  • Assist member in hotel/resort booking issue
  • Email and call members regarding our current promotion for advance payment
  • Solve member issue in resort and salvage member those who are send letter for termination
  • Reporting weekly meeting with manager
  • Daily reporting on daily calls achieve and collection.

Assistant Manager (Collection)

Camdeus SdnBhd
06.2016 - 10.2016
  • Day to day management responsibility for the Collections staff, working to ensure processes and procedures yield optimum effectiveness to all Collections related activity
  • Manage the production of daily/monthly reporting of appropriate Collections metrics/KPI
  • Provide clear communication, guidance, direction, and leadership to Collections staff to ensure that targets are achieved and maintained
  • Act as a mentor to provide clear direction and focus to direct reports, providing effective management and development of Collections staff
  • Provide an environment which supports and embraces change, offering guidance and support to the Collections Specialists and the wider company
  • Identify team’s skills and knowledge gaps, provide mentoring, coaching, and recommend training needs to develop full team’s potential
  • Resolve complex staff and customer issues and demonstrate confidence when making appropriate business decisions
  • Involvement in Collections process and systems development
  • Identify change opportunities for the Collections function
  • Liaison with other senior staff members to ensure the business is performing to the best of its ability.

Team Leader (Collection)

Camdeus SdnBhd
03.2014 - 03.2016
  • Manage staff productivity related to collection activities, to lead and supervise a team of Customer Collection Agents in daily operations, and to motivate a drive the team to achieve the target set
  • Call Floor administration – To follow-up with customers via call or email in case of any disputes or complain directed towards the agents
  • Updating daily, weekly & month journals and reports
  • Handle any other special projects or tasks assigned on an ad-hoc basic
  • Staff Management – to monitor and ensure staff attendance and discipline are in line with the Key Performance Index (KPI) set for each agent
  • Handle all assigned responsibilities and duties on a timely manner and achieve predetermined individual as well as targets based on goals, KPI, and programs while adhering to qualifying criteria team
  • All operational processes implemented and executed within the team are in compliance with the company standard operating & policies, and to escalate the matter to management in the event of exceptions.

Recovery Officer

Camdeus SdnBhd
04.2013 - 01.2014
  • Ensure the accounts are worked and followed-up thoroughly and in a timely manner
  • Responsible for calling customers/clients to remind on payment for past due accounts
  • Explain and clarify on non-payment and other product services
  • Negotiate and work with customers/clients to make workable repayment arrangements
  • Effectively follow-up promise to pay with customers/clients
  • Work together as a team or individual to meet targets.

Telesales Executive

HSBC Bank Malaysia Berhad
10.2012 - 03.2013
  • Call existing HSBC customers and explain about current product
  • Cross-sell bank-related products based on customer's need
  • Ensuring high service standards by making sure all presentation to customers are in accordance to give product guide
  • Record details and inquiries, comments, and complaints, follow up on customer interaction and record details of action taken
  • Ensuring that the sales submission has zero defects and with clear acceptance as per the customer's request.

Education

Training Asia Corporate Training

High School Diploma -

Segi University College
Kuala Lumpur, Malaysia
04.2001 - 04.2011

undefined

Trainsair

undefined

SMK Ideal Heights

Skills

    Innovative, creative and able to meet tight deadlines

    Good communication, people management and leadership skills

    Self-motivated, result-oriented and able to manage with minimum supervision

    Patient and possess maturity

    Function well in dynamic environment and enjoy new challenges

    Quick, reliable, efficient, independent and able to work well under pressure

    Able to execute works, minimize problems and maximize outcomes

    Able to handle stress

Infoandexpectation

MYR 4300-4000 (NEGO)

Skills

Microsoft Word, Excel, Access, Power Points, Bahasa Malaysia, English, Tamil, Bahasa Malaysia, English

References

  • Roszaini Nordin, Team Leader, Viewqwest Digital SdnBhd, ( 011-10109512)
  • Banu Priya Balakrishnan, Personal Banking Manager, HSBC Bank Malaysia Berhad, (013-6968812)

Cooking

I am passionate about cooking and creating new and exciting dishes. Not only does the process of cooking and baking improve moods, the feeling of satisfaction gained when seeing the end product naturally enhances happiness.

Timeline

Billing Executive (Admin & Collection)

Viewqwest Digital SdnBhd
12.2019 - 04.2024

Credit Executive (Collection)

City Global Electrical Solutions Sdn Bhd
11.2017 - 09.2019

Credit Executive (Collection)

SGI Vacation Club Swiss Garden Resident (Osk Group)
11.2016 - 03.2017

Assistant Manager (Collection)

Camdeus SdnBhd
06.2016 - 10.2016

Team Leader (Collection)

Camdeus SdnBhd
03.2014 - 03.2016

Recovery Officer

Camdeus SdnBhd
04.2013 - 01.2014

Telesales Executive

HSBC Bank Malaysia Berhad
10.2012 - 03.2013

High School Diploma -

Segi University College
04.2001 - 04.2011

Credit Controller

Damai Service Hospital
5 2024 - Current

Training Asia Corporate Training

undefined

Trainsair

undefined

SMK Ideal Heights

Similar Profiles

CREATE PROFILE
Shalini Binti PandianCredit Controller