Shaleeny Panneerselvam

Answer incoming call for personal banking products and Corporate online banking

Assist customers on saving and current accounts and also other bank products such as hire purchase loan, personal loan enquires and online banking.

Perform the required call verification process and updates customer information or provides account information

Attend to customers instructions for financial and non financial transactions.

To take ownership of customer follow up cases and resolve customer issue in time manner.

Assist customer to check and follow up on the transactions made online using Ria money transfer

Resolve product or service problems by clarifying the customer's complaint and determine the cause of the problem

Resolve customer complaints via phone call and emails.

Assist with placement of transactions, refunds and also exchange rates

Stay informed on latest product updates and policies to provide accurate information to customers during inquiries.

Educate customers on available self-help resources within the company''s website or app for faster issue resolution.

Handle incoming calls professionally and provide accurate and timely information alternatives and solutions to customer on products and services.

Follow Up with customers to resolve issues to ensure customer satisfactions are met.

Apply proper phone etiquette to manage various customers situations.

Support for other team for Handling of Inbound call and enquiries from customers

Provide first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.