Summary
Overview
Work History
Education
Skills
Part Time Jobs
Accomplishments
Interests
Timeline
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SHAKTIKUMARAN SIVARAJAH

CUSTOMER SERVICE REPRESENTATIVE
JOHOR BAHRU
SHAKTIKUMARAN SIVARAJAH

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
years of professional experience
3
years of post-secondary education
5
Languages

Work History

TDCX (SG) PTE. LTD.

CUSTOMER SERVICE REPRESENTATIVE
06.2024 - 03.2025

Job overview

  • Manage incoming calls and handles Singapore Airlines passenger's enquiries
  • Assist flight bookings and meal selections
  • Identify customer's needs to achieve satisfactions

M1 Limited

CUSTOMER SERVICE OFFICER
03.2023 - 05.2024

Job overview

  • Manage incoming calls and handles customer service inquiries
  • Generate sales leads from prospects and existing customers in renewing contractual terms
  • Identify and assist with customer's needs to achieve satisfactions

Certis Cisco, Singapore

CASH MANAGEMENT OFFICER
03.2018 - 08.2022

Job overview

  • Training and supervising new employees on handling machines
  • Awarded as Best Cash Management Officer

CSE Telematics

Acting-manager
03.2017 - 02.2018

Job overview

  • Interviewed and trained new employees
  • Advised employees on customer conflicts
  • Sourcing goods and suppliers
  • Inventory check

CITIBANK SINGAPORE LIMITED

CUSTOMER SERVICE EXECUTIVE
05.2015 - 02.2017

Job overview

  • Arrange accommodation & transportation
  • Managing guests' enquiries and issues
  • Supervise housekeeping staffs on accommodating to guests needs
  • Managing online and in-person reservations
  • Maintain records of bookings and payments

Education

INSTITUTE HOSPITALITY YAYASAN PELAJARAN JOHOR (YPJ)

DIPLOMA IN HOTEL MANAGEMENT
06.2010 - 05.2013

University Overview

Skills

Customer service

Part Time Jobs

Part Time Jobs
  • Mathematic Tutor , 2015 - present
  • Vocal Singing Teacher , 2014 - present
  • Grab Driver , 2016 until - present

Accomplishments

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Interests

Gaming

Travel

Listening To Music

Hiking

Martial Arts

Timeline

CUSTOMER SERVICE REPRESENTATIVE
TDCX (SG) PTE. LTD.
06.2024 - 03.2025
CUSTOMER SERVICE OFFICER
M1 Limited
03.2023 - 05.2024
CASH MANAGEMENT OFFICER
Certis Cisco, Singapore
03.2018 - 08.2022
Acting-manager
CSE Telematics
03.2017 - 02.2018
CUSTOMER SERVICE EXECUTIVE
CITIBANK SINGAPORE LIMITED
05.2015 - 02.2017
INSTITUTE HOSPITALITY YAYASAN PELAJARAN JOHOR (YPJ)
DIPLOMA IN HOTEL MANAGEMENT
06.2010 - 05.2013
SHAKTIKUMARAN SIVARAJAHCUSTOMER SERVICE REPRESENTATIVE