Gaming
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
SHAKTIKUMARAN SIVARAJAH
CUSTOMER SERVICE REPRESENTATIVE
JOHOR BAHRU
Summary
Overview
10
years of professional experience
3
years of post-secondary education
5
Languages
Work History
TDCX (SG) PTE. LTD.
CUSTOMER SERVICE REPRESENTATIVE
06.2024 - 03.2025
Job overview
- Manage incoming calls and handles Singapore Airlines passenger's enquiries
- Assist flight bookings and meal selections
- Identify customer's needs to achieve satisfactions
M1 Limited
CUSTOMER SERVICE OFFICER
03.2023 - 05.2024
Job overview
- Manage incoming calls and handles customer service inquiries
- Generate sales leads from prospects and existing customers in renewing contractual terms
- Identify and assist with customer's needs to achieve satisfactions
Certis Cisco, Singapore
CASH MANAGEMENT OFFICER
03.2018 - 08.2022
Job overview
- Training and supervising new employees on handling machines
- Awarded as Best Cash Management Officer
CSE Telematics
Acting-manager
03.2017 - 02.2018
Job overview
- Interviewed and trained new employees
- Advised employees on customer conflicts
- Sourcing goods and suppliers
- Inventory check
CITIBANK SINGAPORE LIMITED
CUSTOMER SERVICE EXECUTIVE
05.2015 - 02.2017
Job overview
- Arrange accommodation & transportation
- Managing guests' enquiries and issues
- Supervise housekeeping staffs on accommodating to guests needs
- Managing online and in-person reservations
- Maintain records of bookings and payments
Education
INSTITUTE HOSPITALITY YAYASAN PELAJARAN JOHOR (YPJ)
DIPLOMA IN HOTEL MANAGEMENT
06.2010 - 05.2013
University Overview
Skills
Customer service
Part Time Jobs
Part Time Jobs
- Mathematic Tutor , 2015 - present
- Vocal Singing Teacher , 2014 - present
- Grab Driver , 2016 until - present
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Travel
Listening To Music
Hiking
Martial Arts
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TDCX (SG) PTE. LTD.
06.2024 - 03.2025
CUSTOMER SERVICE OFFICER
M1 Limited
03.2023 - 05.2024
CASH MANAGEMENT OFFICER
Certis Cisco, Singapore
03.2018 - 08.2022
Acting-manager
CSE Telematics
03.2017 - 02.2018
CUSTOMER SERVICE EXECUTIVE
CITIBANK SINGAPORE LIMITED
05.2015 - 02.2017
INSTITUTE HOSPITALITY YAYASAN PELAJARAN JOHOR (YPJ)
DIPLOMA IN HOTEL MANAGEMENT
06.2010 - 05.2013
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