Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SHAKINDRAN SHAKIN RAJ

SHAKINDRAN SHAKIN RAJ

CUSTOMER SERVICE ASSISTANT
BUKIT MERTAJAM,Pulau Pinang

Summary

At AMWAY MALAYSIA SDN BHD, I spearheaded customer service improvements, enhancing satisfaction and loyalty through expert problem resolution and effective communication. My leadership in training and mentoring, combined with a strong foundation in call center operations and complaint resolution, significantly boosted team efficiency and customer relations. Personable customer service offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Senior Customer Service Assistant

AMWAY MALAYSIA SDN BHD
08.2017 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Identified areas for improvement in company policies, resulting in more efficient customer interactions.
  • Developed comprehensive training materials for new hires, ensuring a consistent level of quality across the team.
  • Streamlined communication channels for improved efficiency and faster issue resolution.
  • Mentored junior staff to enhance their product knowledge and customer service skills.
  • Fostered strong relationships with clients by consistently delivering prompt, friendly service that exceeded expectations.
  • Increased customer loyalty with personalized service and follow-up on resolved issues.
  • Resolved escalated customer complaints with diplomacy, maintaining a high level of professionalism at all times.
  • Collaborated with team members to boost overall performance and improve customer experience.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

SMK SERENDAH
Serendah, Selangor, Malaysia
04.2001 -

Skills

Documentation Review

Call Control

Delegation and Supervision

Training and coaching

Call center experience

Customer Support

Complaint resolution

Payment Processing

Credit card processing

Email management

Problem-solving skills

Customer Service

Problem-Solving

Customer service excellence

Problem-solving abilities

Understanding Customer Needs

Teamwork skills

Multitasking

Calm and Professional Under Pressure

Calm Under Pressure

Customer Relations

Product and service knowledge

Self Motivation

Problem Resolution

Product Knowledge

Time management abilities

Feedback collection

Active Listening

Team building

Organizational Skills

Problem-solving aptitude

Customer Relationship Management

Customer service orientation

Call Center Operations

Customer Retention

Professionalism

Work Prioritization

Continuous Improvement

Interests

Keep on learning to improve myself

Timeline

Senior Customer Service Assistant

AMWAY MALAYSIA SDN BHD
08.2017 - Current

High School Diploma -

SMK SERENDAH
04.2001 -

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SHAKINDRAN SHAKIN RAJ CUSTOMER SERVICE ASSISTANT