SHAKELA A/P N MAHENTHIRAN
Hulu Langat
Summary
I am a responsible and committed person. As my skill developed throughout my work, Good experience in admin and customer service works. Has strength in managing problems and workloads. It also proves that I am a multi-tasking person to achieve my goals.
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Skilled in identifying client needs and providing effective solutions, with strong track record of increased client satisfaction and loyalty.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Relationship manager
Cornerstone Global Partners (CGP) Malaysia (Shopee)
12.2024 - Current
- Responsible for establishing and maintaining strong relationship with key sellers on the shopee platform.
- Providing answers to sellers inquiries via call / whatsapp chat
- Investigating seller complaints and finding solution
- Engage, educate, and support sellers in adopting Shopee's programs like Fulfilled by Shopee
- Negotiate deals with sellers, including campaign participation and pricing
- Ensuring seller feel supported and valued
- Utilizing software, databases, scripts, and tools appropriately
- Following all company policies and procedures
- Troubleshoot and resolve seller problems, escalating complex issues to higher levels of support when necessary.
Customer Service Chat / FCR agent (Singapore Electricity Retailer) Replacement staff
Senoko Energy
07.2024 - 11.2024
- Providing answers to customer inquiries
- Investigating customer complaints and finding solution
- Ensuring customers feel supported and valued
- Utilizing software, databases, scripts, and tools appropriately
- Following all company policies and procedures
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Create tickets
- Email follow up/ solutions
- Resolve minimum 30 FCR tickets per day
- And more
Customer Service (Astro)
SRG ASIA PACIFIC
12.2023 - 07.2024
- Handle Inbound calls (Obc sometimes) Send emails, Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to client products and services. Established and maintained lasting relationships with clients, customers, and other team members. Explain on updated promotions and packages. Advise billing and payments. Relocation, Account termination and More.
Customer Service (shopee)
SCICOM SDN BHD
04.2023 - 11.2023
- Greet customers with energy and enthusiasm upon their entry.
- Handle Inbound calls (Obc sometimes) Send emails, Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to client products and services. Established and maintained lasting relationships with clients, customers, and other team members.
Event Coordinator Cum Admin Executive
TRIUMPH EXTREME SDN BHD
03.2020 - 03.2023
- Admin works: Manage files and clients documents, prepare invoice and quotation, Prepare Event payment checklists and Props checklist. Answering phones calls and taking messages. Managing scheduling and appointments. Managing traditional paper and/or electronic filing systems. Preparing and/or editing documents, such as expense reports, memos and invoices. Negotiating with vendors. Supervising clerical workers. Managing mail/fax communications and more.
- Event Coordinator works: Understanding client requirements for each event, Booking venues and schedule speakers, Planning event with attention to financial and time constraints. Research vendors and choose the best combination of quality and cost. Negotiate with vendors to achieve the most favorable terms. Manage all event. Do final checks at the day of the event to ensure everything meets standards. Evaluate event’s success and submit reports. Social media posting, Greeted and answered sales, promotions, finalise the bookings And coordinate with other employees to ensure smooth process.
- Debt Collection: Follow up customers on payments, Negotiate payoff deadlines or payment plans, Keep track of assigned accounts to identify outstanding debts, make sure to collect payment before event date.
Admin Clerk and Customer Service Representative
GM USAHA EMAS PAJAK
04.2016 - 02.2019
- Admin works: Answers phone calls and emails. Performs data entry and filing tasks for accounts payable, purchase orders, and confidential employee or departmental files. Receives, records, and distributes packages and mail.
- Customer service works: Follow up client on payment, minimum receive 5 payments in a day, help clients to settle their payments by changing payment methods, and more.
Admin Clerk and Receptionist
YTL PREMIX SDN BHD SG LONG
01.2014 - 03.2016
- Answers phone calls and emails. Performs data entry and filing tasks for accounts payable, purchase orders, and confidential employee or departmental files. Receives, records, and distributes packages and mail.
Education
Certificate - business administration
SEGI COLLEGE KUALA LUMPUR
High School - undefined
SEKOLAH MENENGAH KEBANGSAAN DUSUN NANDING
01.2013
No Degree - Grooming Makeover Course (workshop)
VBB MAGIC TOUCH
Kuala Lumpur, Malaysia 04.2001 -
No Degree - HD Makeover Course
FOXY BRIDAL STUDIO
KUALA LUMPUR 04.2001 -
No Degree - Professional Saree Pre Pleating And Draping Course
VENI BRIDAL STUDIO
Taiping, Perak, Malaysia 04.2001 -
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Disclaimer
I hereby declared that all the details mentioned above are by the truth and facts as per my knowledge and I hold the responsibility for the correctness of above mentioned
Timeline
Relationship manager
Cornerstone Global Partners (CGP) Malaysia (Shopee)
12.2024 - Current
Customer Service Chat / FCR agent (Singapore Electricity Retailer) Replacement staff
Senoko Energy
07.2024 - 11.2024
Customer Service (Astro)
SRG ASIA PACIFIC
12.2023 - 07.2024
Customer Service (shopee)
SCICOM SDN BHD
04.2023 - 11.2023
Event Coordinator Cum Admin Executive
TRIUMPH EXTREME SDN BHD
03.2020 - 03.2023
Admin Clerk and Customer Service Representative
GM USAHA EMAS PAJAK
04.2016 - 02.2019
Admin Clerk and Receptionist
YTL PREMIX SDN BHD SG LONG
01.2014 - 03.2016
No Degree - Grooming Makeover Course (workshop)
VBB MAGIC TOUCH
04.2001 -
No Degree - HD Makeover Course
FOXY BRIDAL STUDIO
04.2001 -
No Degree - Professional Saree Pre Pleating And Draping Course
VENI BRIDAL STUDIO
04.2001 -
High School - undefined
SEKOLAH MENENGAH KEBANGSAAN DUSUN NANDING
Certificate - business administration
SEGI COLLEGE KUALA LUMPUR
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