Shaima Tarbah
.............
Kl,W.P. Kuala Lumpur
Summary
Team-oriented personality, able to listen to the ideas and concerns of peers and communicate by asking questions for clarification, demonstrating concern, and using nonverbal cues. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Highly organized individual dedicated providing a high level of support to others. Experienced in SPSS and skilled in doing research and in mental processes and human behavior by observing, interpreting, and recording how people relate to one another and the environment.
Overview
1
1
Certification
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Marketing Executive
LMS Language Center
Kl, W.P. Kuala Lumpur
10.2019 - 03.2020
- Communicated with targeted audiences.
- Built and developed customer relationships
- Created and designed video online advertisements.
- Managed 2 social media accounts.
- Worked with marketing team to create, deploy and optimize effective campaigns for clients.
- Consulted with product development teams to enhance products based on customer data.
Front Desk Receptionist
Hope Veterinary Clinic
Kl, W.P. Kuala Lumpur
07.2019 - 08.2019
- Managed around 10 adoptions daily
- Handled paperwork related to surrendering and fostering
- Gave educational talks to visitors when needed.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Received packages and mail at front desk and dispersed to correct employees.
- Kept accounts in balance and ran daily reports to verify totals.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped clients complete purchases.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Animal Welfare Officer
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
Kl, W.P. Kuala Lumpur
12.2018 - 05.2019
- Promoted and managed adoptions fully
- Handled paperwork related to surrendering and fostering animals
- Gave educational talks to visitors when needed.
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Recorded and collected fees such as licenses and adoption fees.
- Cared for over 200 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Cared for sick or injured animals.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Rescue officer
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
Kl, W.P. Kuala Lumpur
06.2018 - 08.2018
- Animal rescue missions once or twice a week.
- Unloaded and impounded animals received from animal control and public.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Captured domestic animals.
- Investigated and gathered information regarding animal-related complaints.
- Attended to calls reporting of animal abuse
Front Desk Receptionist
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
Kl, W.P. Kuala Lumpur
06.2018 - 08.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Scheduled and confirmed appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owners' animal health questions and educated on healthy animal care practices.
Office Assistant
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
Kl, W.P. Kuala Lumpur
05.2018 - 06.2018
- Printing, designing, organizing files, and managing SPCA’s social media accounts.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Interacted with more than 20 customers daily by phone, email or in-person to provide information and directed to desired staff members.
- Performed photo and video color correction tasks.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Vet Assistant
Star Pet Clinic
Kl, W.P. Kuala Lumpur
- Managed appointments, as well as prepared the animals for surgery.
- Managed medication administration, and replenished inventory, carefully accounting for controlled substances.
- Examined small animals to detect and determine nature of diseases or injuries.
Education
No Degree - Language and Linguistics
Jordan University of Science And Technology
Jordan 01.2014 - 01.2017
Bachelor of Psychology (HONS) - Psychology
Help University
Malaysia 01.2017 - 01.2021
High School Diploma -
طلائع التوفيق
Tripoli, Libya Skills
Basic designing skills
Teamworker
Billing and Invoicing
Telephone etiquette
Research
Client Relationships
Operations Support
Administrative Support
Leadership Skills
Database Administration
Scheduling And Calendar Management
Accomplishments
- Raised money and awareness for Need to Feed the Need (NFN) a non-profit organization in Kuala Lumpur, Malaysia.
- Co-Organized a Talent Show at HELP University.
- Volunteered at Rumah Ozanam Klang children care house
- Volunteered at St Vincent de Paul children care house
- Volunteered at SPCA animal welfare Non-Profit Organization
Certification
Certified in Data Science
Timeline
Marketing Executive
LMS Language Center
10.2019 - 03.2020
Front Desk Receptionist
Hope Veterinary Clinic
07.2019 - 08.2019
Animal Welfare Officer
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
12.2018 - 05.2019
Rescue officer
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
06.2018 - 08.2018
Front Desk Receptionist
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
06.2018 - 08.2018
Office Assistant
Society For The Prevention of Cruelty To Animals (SPCA Selangor)
05.2018 - 06.2018
Bachelor of Psychology (HONS) - Psychology
Help University
01.2017 - 01.2021
No Degree - Language and Linguistics
Jordan University of Science And Technology
01.2014 - 01.2017
High School Diploma -
طلائع التوفيق
Vet Assistant
Star Pet Clinic