SHAHZAIB GHOURI
Entrepreneur
Kuala Lumpur,14
Summary
Proven Virtual Assistant with a track record of enhancing communication and client satisfaction at Fittechs LLC. Excelled in e-commerce SEO strategies and customer support, boosting response efficiency and client privacy. Skilled in cross-border e-commerce and adept at managing high-priority tasks, demonstrating exceptional organizational and e-commerce platform management abilities. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years of experience providing quality administrative support to clients.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
Fittechs LLC
Texas
03.2024 - Current
- Streamlined office processes with effective email management, resulting in better communication and faster response times.
- Handled confidential information discreetly, ensuring privacy of clients and executives.
Virtual Assistant
Afridi Textile SDN BHD.
04.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
Virtual Assistant
Sense8 Solution SDN BHD.
11.2022 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Education
BBA - Business Administration
Liaoning University
China 10.2018 - 09.2022
Skills
E-commerce management
E-commerce SEO strategies
E-commerce tools proficiency
E-commerce Platform Management
E-commerce research
Experience with e-commerce platforms
Cross-border E-commerce
Sales and Marketing
Product Promotion
Customer Acquisition
Keyword Research
Campaign Management
Conversion Optimization
Languages
Hindi
Native language
English
Advanced
C1
Chinese (Mandarin)
Upper intermediate
B2
Malay
Elementary
A2
Interests
Learning New Skills
Mastering current Skill
Timeline
Virtual Assistant
Fittechs LLC
03.2024 - Current
Virtual Assistant
Afridi Textile SDN BHD.
04.2023 - Current
Virtual Assistant
Sense8 Solution SDN BHD.
11.2022 - Current
BBA - Business Administration
Liaoning University
10.2018 - 09.2022
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