Shahrul Akmal Ab Halim
Senior Analyst, Supply Chain
Parit Buntar, Perak,08
Summary
Supply Chain professional with proven ability to streamline processes and drive efficiencies. Skilled in data analysis, inventory management, and logistics coordination. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Equipped with excellent problem-solving abilities and keen focus on maximizing operational performance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Supply Chain Analyst
Dell Technologies
02.2018 - Current
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Special Request - Handling special request from TS team (BN, REV, Physical Part Condition) which will require additional task (screening, open box, manual allocation)
- Part Relocation - Performing part relocation from other country to close OCB
- ETA Portal - Daily handling the ETA enquiry which submitted from TS through the portal
- Email Enquiry - Handling other enquiry from TS team through email, including follow up on the part ETA
- OCB Action - Complete the OCB action to reduce the pending cases which need attention/action from PRT team
- Upsell Support - Handling for Upsell DPS and support to create Manual P1 order to fulfill the upsell DPS
- Part Registration Issue - Assist DLP team to get the part registered in Elog
- Part Fulfillment Issue - Engage with Elog IT Team for any issue related to DPS fulfillment
- Invalid DPS - Work with SCS,TS & DHL Team to solve the invalid DPS status
- P1/P3 Shipment - Work with freight/DLP team related to the shipment issue
- Country Support (AU,NZ,MY,SG,PH & JP)
Supply Chain Support
Zenith Services
05.2017 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Handle for the part arrangement to fulfill the service ticket raised from Technical Support Team based on the part availability, location coverage and regulation issue.
- Provide the Estimate Time Arrival (ETA) to Technical Support team through email.
- Working with external parties such as DHL, Fedex, UPS and etc for any issue with order fulfillment.
- Working with internal logistic team to expedite any urgent / replenishment order to arrive based on agreed lead time to minimize the Open Call Backlog.
- Working with higher level to solve for any escalation cases that need special approval in order to expedite for the part shipment.
- Handle for special request such as Brand New Part request, Part Revision Request, Physical Part screening and etc.
- Work with planning team to place order for any part which facing backlog and impacting the service ticket
- Engage with stakeholders for any critical support for critical customer.
- Involve in the system/tools enhancement by performing several test case to determine the tools work as per design.
Technical Support Assistant
Emerio (M) Sdn Bhd
12.2015 - 10.2016
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
- Collaborated with cross-functional teams to identify recurring issues, leading to improved product quality.
- Provide strong technical support and assist customer to perform technical troubleshooting through phone calls to determine the issue faced on customer system.
- Raise a service ticket on behalf of customer for cases which need for part replacement.
- Liaise with respective team to check the Estimate Time Arrival (ETA) for the backlog part for the opened service ticket.
- Follow up with engineer ops team related to the onsite service once the requested part available to fulfill the service ticket.
- Engage with higher management related to the escalation cases which require special approval.
Education
Networking System
Ungku Omar Polytechnics
Ipoh, Perak, Malaysia 04.2001 -
Skills
Data analysis
Supply and demand requirements
Supply chain planning
Written and verbal communication
Proficient in Excel
Inventory management support
Time management abilities
Analytical thinking
Timeline
Supply Chain Analyst
Dell Technologies
02.2018 - Current
Supply Chain Support
Zenith Services
05.2017 - 02.2018
Technical Support Assistant
Emerio (M) Sdn Bhd
12.2015 - 10.2016
Networking System
Ungku Omar Polytechnics
04.2001 -
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