Shahrul Ezwan
Attraction Manager
Kajang, Selangor,10
Summary
Results-oriented achiever with proven ability to achieved targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
ATTRACTION MANAGER
Monkeys Canopy Resort
04.2024 - Current
- Oversee daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
- Implemented effective maintenance schedules, ensuring optimal functionality of all attractions and facilities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Enhanced guest satisfaction by implementing innovative attractions and entertainment options.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
OPERATIONS AND CUSTOMER SUCCESS SPECIALIST
ComeBy Sdn Bhd
5 2023 - 03.2024
- Assist Operations department on daily basis
- Providing data on retail analytic report
- Assist client/customer to have better understanding using data and insights provided
- Doing training for onboarding process to the client/customer.
OPERATIONS EXECUTIVE
LAiLAH Malaysia (My Driver Group Sdn Bhd)
11.2021 - 05.2023
- Ensure operations are both efficient and effective on a day-to-day basis
- Optimise processes for company to remain agile in competitive business environments
- Facilitate cross-functional communication
- Enable adaptability between teams and departments.
CORPORATE DRIVER
LAiLAH Malaysia (My Driver Group Sdn Bhd)
03.2021 - 09.2021
- Drive U.S Diplomat to work on a daily basis
- Drive the children to international school daily
- Ensure vehicle is in good and clean condition before each drive
- Ensure the drive is done safely and in a timely manner.
AUDIO VISUAL CONCIERGE
Encore Event Technologies Malaysia Sdn Bhd
07.2019 - 03.2020
- Deal with clients mainly for event technical requirement (Audio Visual requirements)
- Advise technical team on requirement of the events (equipment)
- Manage clients and vendor in terms of documentation (purchase order, sales quote, sales order and invoice)
- Assist clients for their event needs (before, during and after event)
- Liaise with other departments in the hotel to ensure the event runs smoothly
- Run sales for potential clients
- Assist superior for any procurement needs
- Manage casual staff scheduling (roster and payment).
AV OFFICER
Kidzania Kuala Lumpur (Rakan Riang Sdn Bhd)
10.2013 - 06.2019
- Manage day to day AV technical operation in the theme park
- (shows/events/meetings)
- Oversee the manning for AV Technical department
- (shift rotation, duty roster, overtime)
- Undertake in setting up events & coordinating with organiser for any event technical requirement
- Responsible for departmental budget purchasing & inventory of AV equipment (procurement)
- Liaise with other departments to ensure the whole theme park operation runs smoothly
- Prepare and monitor maintenance scheduling regards with AV equipment including LED display wall, Sound mixers, speakers and projectors
- Skilled in use of the internet, software applications including PowerPoint, Excel & Word
- Safety & Health Committee for Theme Park Operation
- Duty Manager task on weekly basis.
EXECUTIVE SOUND OPERATOR CUM LIGHTINGMAN
Asian Broadcasting Network Sdn Bhd
01.2013 - 11.2013
- Operate sound mixer and doing any task regards with audio & lighting
- Perform studio setup in area of sound and lighting
- Ensure studio operation runs smoothly
- Assist on Project Implementation for the whole studio operation.
BROADCAST TECHNICIAN
Bernama TV
12.2010 - 01.2013
- Ensure the broadcast system runs well for the TV programmes
- In charge of broadcast studio usage
- Handle equipment in the studio for recording or live programmes
- Support production team for programmes and news
- Maintain the studio condition and equipment.
AV TECHNICIAN
International Islamic Uni. of Malaysia
07.2009 - 11.2010
- In charge for Audio Visual & IT facilities in the Faculties
- Maintain the AV & IT equipment in Lecture theatre, classrooms and Conference Room
- Troubleshoot equipment and system
- Helpdesk Technical Support for user (students & lecturers)
- Support for important event in IIUM such as Convocation or seminars.
LIGHT & SOUND TECHNICIAN
Star Cruises Services Limited (Singapore)
11.2007 - 05.2009
- Responsible for outlet operation such as Dance Lounge & Disco
- Handles functions, Show band setup in pool deck area
- Performed inventory checklist for Outlets
- Handle live shows onboard
- Lighting & Sound Equipment maintenance.
Education
Diploma in Engineering Electrical and Electronics -
POLITEKNIK SULTAN ABDUL HALIM MUADZAM SHAH
Jitra, KedahSkills
Extensive knowledge of Microsoft Office ( Word and Excel)
Very resourceful
Excellent communication skill
Fluent in Bahasa Malaysia and English
Highly self-motivated and can work independently with minimum supervision
Highly skilled in handling sound mixers & lighting boards
Able to work under pressure and meet tight deadlines
Operational Efficiency
Problem-solving abilities
Guest Experience
Analytical Thinking
Coaching and Mentoring
References
References available upon request
Timeline
ATTRACTION MANAGER
Monkeys Canopy Resort
04.2024 - Current
OPERATIONS EXECUTIVE
LAiLAH Malaysia (My Driver Group Sdn Bhd)
11.2021 - 05.2023
CORPORATE DRIVER
LAiLAH Malaysia (My Driver Group Sdn Bhd)
03.2021 - 09.2021
AUDIO VISUAL CONCIERGE
Encore Event Technologies Malaysia Sdn Bhd
07.2019 - 03.2020
AV OFFICER
Kidzania Kuala Lumpur (Rakan Riang Sdn Bhd)
10.2013 - 06.2019
EXECUTIVE SOUND OPERATOR CUM LIGHTINGMAN
Asian Broadcasting Network Sdn Bhd
01.2013 - 11.2013
BROADCAST TECHNICIAN
Bernama TV
12.2010 - 01.2013
AV TECHNICIAN
International Islamic Uni. of Malaysia
07.2009 - 11.2010
LIGHT & SOUND TECHNICIAN
Star Cruises Services Limited (Singapore)
11.2007 - 05.2009
Diploma in Engineering Electrical and Electronics -
POLITEKNIK SULTAN ABDUL HALIM MUADZAM SHAH
OPERATIONS AND CUSTOMER SUCCESS SPECIALIST
ComeBy Sdn Bhd
5 2023 - 03.2024