Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Shahrul Ezwan

Shahrul Ezwan

Attraction Manager
Kajang, Selangor,10

Summary

Results-oriented achiever with proven ability to achieved targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

ATTRACTION MANAGER

Monkeys Canopy Resort
04.2024 - Current
  • Oversee daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
  • Implemented effective maintenance schedules, ensuring optimal functionality of all attractions and facilities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Enhanced guest satisfaction by implementing innovative attractions and entertainment options.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

OPERATIONS AND CUSTOMER SUCCESS SPECIALIST

ComeBy Sdn Bhd
5 2023 - 03.2024
  • Assist Operations department on daily basis
  • Providing data on retail analytic report
  • Assist client/customer to have better understanding using data and insights provided
  • Doing training for onboarding process to the client/customer.

OPERATIONS EXECUTIVE

LAiLAH Malaysia (My Driver Group Sdn Bhd)
11.2021 - 05.2023
  • Ensure operations are both efficient and effective on a day-to-day basis
  • Optimise processes for company to remain agile in competitive business environments
  • Facilitate cross-functional communication
  • Enable adaptability between teams and departments.

CORPORATE DRIVER

LAiLAH Malaysia (My Driver Group Sdn Bhd)
03.2021 - 09.2021
  • Drive U.S Diplomat to work on a daily basis
  • Drive the children to international school daily
  • Ensure vehicle is in good and clean condition before each drive
  • Ensure the drive is done safely and in a timely manner.

AUDIO VISUAL CONCIERGE

Encore Event Technologies Malaysia Sdn Bhd
07.2019 - 03.2020
  • Deal with clients mainly for event technical requirement (Audio Visual requirements)
  • Advise technical team on requirement of the events (equipment)
  • Manage clients and vendor in terms of documentation (purchase order, sales quote, sales order and invoice)
  • Assist clients for their event needs (before, during and after event)
  • Liaise with other departments in the hotel to ensure the event runs smoothly
  • Run sales for potential clients
  • Assist superior for any procurement needs
  • Manage casual staff scheduling (roster and payment).

AV OFFICER

Kidzania Kuala Lumpur (Rakan Riang Sdn Bhd)
10.2013 - 06.2019
  • Manage day to day AV technical operation in the theme park
  • (shows/events/meetings)
  • Oversee the manning for AV Technical department
  • (shift rotation, duty roster, overtime)
  • Undertake in setting up events & coordinating with organiser for any event technical requirement
  • Responsible for departmental budget purchasing & inventory of AV equipment (procurement)
  • Liaise with other departments to ensure the whole theme park operation runs smoothly
  • Prepare and monitor maintenance scheduling regards with AV equipment including LED display wall, Sound mixers, speakers and projectors
  • Skilled in use of the internet, software applications including PowerPoint, Excel & Word
  • Safety & Health Committee for Theme Park Operation
  • Duty Manager task on weekly basis.

EXECUTIVE SOUND OPERATOR CUM LIGHTINGMAN

Asian Broadcasting Network Sdn Bhd
01.2013 - 11.2013
  • Operate sound mixer and doing any task regards with audio & lighting
  • Perform studio setup in area of sound and lighting
  • Ensure studio operation runs smoothly
  • Assist on Project Implementation for the whole studio operation.

BROADCAST TECHNICIAN

Bernama TV
12.2010 - 01.2013
  • Ensure the broadcast system runs well for the TV programmes
  • In charge of broadcast studio usage
  • Handle equipment in the studio for recording or live programmes
  • Support production team for programmes and news
  • Maintain the studio condition and equipment.

AV TECHNICIAN

International Islamic Uni. of Malaysia
07.2009 - 11.2010
  • In charge for Audio Visual & IT facilities in the Faculties
  • Maintain the AV & IT equipment in Lecture theatre, classrooms and Conference Room
  • Troubleshoot equipment and system
  • Helpdesk Technical Support for user (students & lecturers)
  • Support for important event in IIUM such as Convocation or seminars.

LIGHT & SOUND TECHNICIAN

Star Cruises Services Limited (Singapore)
11.2007 - 05.2009
  • Responsible for outlet operation such as Dance Lounge & Disco
  • Handles functions, Show band setup in pool deck area
  • Performed inventory checklist for Outlets
  • Handle live shows onboard
  • Lighting & Sound Equipment maintenance.

Education

Diploma in Engineering Electrical and Electronics -

POLITEKNIK SULTAN ABDUL HALIM MUADZAM SHAH
Jitra, Kedah

Skills

Extensive knowledge of Microsoft Office ( Word and Excel)

References

References available upon request

Timeline

ATTRACTION MANAGER

Monkeys Canopy Resort
04.2024 - Current

OPERATIONS EXECUTIVE

LAiLAH Malaysia (My Driver Group Sdn Bhd)
11.2021 - 05.2023

CORPORATE DRIVER

LAiLAH Malaysia (My Driver Group Sdn Bhd)
03.2021 - 09.2021

AUDIO VISUAL CONCIERGE

Encore Event Technologies Malaysia Sdn Bhd
07.2019 - 03.2020

AV OFFICER

Kidzania Kuala Lumpur (Rakan Riang Sdn Bhd)
10.2013 - 06.2019

EXECUTIVE SOUND OPERATOR CUM LIGHTINGMAN

Asian Broadcasting Network Sdn Bhd
01.2013 - 11.2013

BROADCAST TECHNICIAN

Bernama TV
12.2010 - 01.2013

AV TECHNICIAN

International Islamic Uni. of Malaysia
07.2009 - 11.2010

LIGHT & SOUND TECHNICIAN

Star Cruises Services Limited (Singapore)
11.2007 - 05.2009

Diploma in Engineering Electrical and Electronics -

POLITEKNIK SULTAN ABDUL HALIM MUADZAM SHAH

OPERATIONS AND CUSTOMER SUCCESS SPECIALIST

ComeBy Sdn Bhd
5 2023 - 03.2024

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Shahrul EzwanAttraction Manager