Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Languages
References
Timeline
Generic

Shahrukh Ahmed

Summary

Accomplished Sr. Program Manager with a proven track record at Amazon.com, adept in supply chain optimization and process automation. Excelled in enhancing operational efficiencies, achieving over $1M in annual savings, and significantly improving customer satisfaction. Skilled in SAP TM/MM and strategic planning, demonstrating exceptional analytical thinking and project management capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Program Manager, Supply Chain & Ops

Amazon.com
05.2022 - 08.2023
  • Optimized transportation networks across MENA by implementing automated route planning and lead time reduction strategies, saving $462K annually
  • The project increased delivery accuracy by 20%, reduced overall transportation costs by 18%, and enhanced customer satisfaction metrics
  • Enhanced warehouse capacity utilization by 45% through strategic layout redesign and automated inventory tracking using SAP MM
  • This improvement reduced labor hours by 30%, boosted operational throughput by 30%, and streamlined inbound/outbound processes
  • Integrated SAP Ariba and MM to streamline procurement processes, cutting cycle times by 15% and saving 12% on vendor negotiations
  • This integration improved compliance with procurement policies, enhanced supplier relationships, and ensured timely order fulfillment
  • Implemented advanced analytics dashboards for real-time supply chain visibility, providing actionable insights to reduce bottlenecks
  • This reduced decision-making delays by 40% and improved cross-team coordination on logistics projects

Ops Program Manager, Supply Chain & Logistics Operations

Amazon.com
02.2020 - 05.2022
  • Redesigned cross-border linehaul operations and optimized last-mile delivery routes using SAP TM, resulting in $1.2M annual savings
  • This initiative improved fleet utilization by 30%, reduced transportation costs by 18%, and achieved a 15% faster delivery cycle
  • Led a regional BPO transformation by automating workflows and introducing real-time performance dashboards, reducing AHT by 12%
  • This increased FCR rates by 8% and maintained CSAT scores consistently above 90% across all regions
  • Optimized inventory levels across multiple warehouses using SAP MM's Materials Requirement Planning (MRP) tools, reducing holding costs by 18%
  • This alignment between demand and supply improved order fulfillment rates by 22% and minimized stockouts
  • Streamlined supplier performance management with SAP Ariba, achieving a 20% improvement in vendor compliance
  • This strengthened supplier relationships, ensured SLA adherence, and delivered a $1M cost reduction

Program Manager, APAC Operations

Amazon.com
11.2014 - 02.2020
  • Automated shipment tracking systems to improve visibility and accountability, saving $1.2M annually
  • This initiative reduced lost shipments by 25%, enhanced delivery accuracy by 15%, and accelerated ticket resolution time by 40%
  • Optimized linehaul operations by implementing predictive analytics for route optimization, reducing monthly handling costs by $300K
  • This effort enhanced delivery speed by 10%, reduced overall lead times, and improved customer satisfaction scores
  • Enhanced inventory accuracy across 10+ warehouses by developing SAP MM-driven inventory control processes
  • This reduced discrepancies by 18%, aligned stock levels with demand forecasts, and increased operational efficiency by 25%

Trainee & Marketing Associate

AAPCO Group
01.2013 - 07.2013
  • Raised over 1 lakh rupees for SOS Children’s Villages of India by designing and executing a targeted fundraising strategy
  • Engaged with corporate donors and individual contributors to surpass campaign goals, directly supporting underprivileged children across the country
  • This initiative expanded donor networks, enhanced campaign outreach by 25%, and strengthened organizational credibility among corporate sponsors
  • Led the development and implementation of digital marketing campaigns that significantly boosted brand visibility
  • Utilized social media platforms and email outreach to attract new donors, increasing engagement by 30%
  • This effort resulted in a sustained increase in donor contributions and built a robust pipeline for future fundraising initiatives

Education

MBA - Finance, Strategy & Consulting

Edinburgh Business School, Heriot Watt University
Malaysia
05.2025

BBA - Economics, Law & General Management

Manipal University
Dubai
05.2012

Skills

  • SǪL
  • Digital Marketing
  • Python
  • Data Analysis
  • SAP TM/MM
  • Project management
  • Supply chain optimization
  • Data analysis
  • Inventory management
  • Vendor negotiation
  • Process automation
  • Customer satisfaction
  • Digital marketing
  • Change management
  • Training and mentoring
  • Business analysis
  • Risk control
  • Complex Problem-solving
  • Market analysis
  • Strategic planning
  • Process improvement
  • Analytical thinking

Certification

  • Six Sigma Green Belt
  • TQM
  • PgMP
  • PMP
  • HRBP (CHRMP Institute)

Hobbies and Interests

  • Semantics
  • TED Talks
  • Udemy
  • Behavioral Economics
  • Hiking
  • Lacrosse
  • Wrestling
  • Badminton

Accomplishments

  • Operations Excellence Champion.
  • Star Performer Award
  • Amazon Yoda Award for Performance and Innovation during Peak 2019.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Arabic
Elementary (A2)
A2

References

References available upon request.

Timeline

Sr. Program Manager, Supply Chain & Ops

Amazon.com
05.2022 - 08.2023

Ops Program Manager, Supply Chain & Logistics Operations

Amazon.com
02.2020 - 05.2022

Program Manager, APAC Operations

Amazon.com
11.2014 - 02.2020

Trainee & Marketing Associate

AAPCO Group
01.2013 - 07.2013

MBA - Finance, Strategy & Consulting

Edinburgh Business School, Heriot Watt University

BBA - Economics, Law & General Management

Manipal University
Shahrukh Ahmed