SHAHRIZZAN ADZWAN

• Manage daily hotel operations and ensure smooth service delivery.
• Act as a key person on duty, supporting hotel operations and team coordination.
• Handle guest complaints, requests, and service recovery professionally.
• Coordinate closely with housekeeping and other departments to maintain room readiness and operational efficiency.
• Support team members during operations and provide guidance when needed.
• Ensure compliance with hotel SOP, safety procedures, and company standards.

Job Responsibilities:

• Supervise daily housekeeping operations to ensure guest rooms, public areas, and facilities meet high Japanese hospitality standards.
• Conduct room inspections to ensure cleanliness, hygiene, and quality standards are achieved before guest arrival.
• Monitor room status and coordinate closely with Front Office and Maintenance departments for smooth operations.
• Provide guidance, training, and support to housekeeping staff on cleaning procedures and hotel SOP.
• Manage linen, amenities, and housekeeping supplies inventory to maintain sufficient stock levels.

• Participated in the opening preparation of a new hotel level/floor to ensure readiness for guest operations.
• Planned and executed deep cleaning activities for newly opened areas according to hotel standards.
• Coordinated housekeeping tasks including room setup, cleanliness inspection, and preparation before opening.
• Conducted detailed inspections to ensure rooms, public areas, and facilities met quality expectations.
• Managed and checked inventory across the entire building, including linen, amenities, cleaning supplies, and operational equipment.
• Worked closely with management and other departments to achieve operational readiness.
• Ensured all areas followed hygiene, safety, and hospitality standards before each floors was opened.

• Managed daily front desk operations including guest check-in, check-out, and guest enquiries.
• Performed night audit duties, including daily financial reconciliation, reviewing hotel transactions, preparing reports, and ensuring accurate system records.
• Assisted guests with reservations, room information, and hotel facilities.
• Delivered professional hospitality service while maintaining a positive guest experience.

• Performed daily cleaning and maintenance of office areas to ensure a clean, safe, and comfortable working environment.l.
• Restocked cleaning supplies and monitored inventory of cleaning materials to ensure availability for ongoing operations.
• Reported maintenance issues, damages, and safety concerns to supervisors, facilitating prompt resolution and maintaining workplace standards.
• Followed workplace safety procedures and proper cleaning methods.
• Maintained high standards of cleanliness and organisation, supporting a professional office environment and enhancing employee comfort.

• Managed daily operations of a 24-hour convenience store to ensure smooth business performance.
• Supervised and trained staff members, including shift scheduling and daily task allocation.
• Monitored store cleanliness, product availability, and customer service standards.
• Managed inventory control including stock checking, ordering, receiving, and reducing stock discrepancies.
• Handled cash management, daily sales reports, and financial records.

• Provided safe and reliable transportation services for passengers while maintaining professional customer service standards.
• Communicated professionally with passengers and handled different customer needs.
• Managed daily earnings, trip records, and operational expenses.

• Provided professional food and beverage service to guests while maintaining high hospitality standards.
• Welcomed guests, took orders accurately, and ensured a positive dining experience.
• Prepared tables, managed table settings, and ensured restaurant readiness before service.
• Processed customer payments and followed proper cash handling procedures.
• Supported team members during busy operations to maintain service quality.

• Delivered friendly, professional customer service, enhancing customer satisfaction during transactions.
• Operated POS (Point of Sale) systems accurately and efficiently.
• Ensured correct cash handling procedures and maintained transaction accuracy.
• Oversaw cash float, maintained daily sales records, and completed end-of-shift reconciliation to ensure financial accuracy.
• Coordinated with team members during busy periods to optimise service efficiency and support overall operations.
• Followed company procedures, safety standards, and service quality requirements.