SHAHRIL IZMI NORDIN ALI
Self-Employed
Kajang,Selangor
Summary
Hardworking and passionate job seeker who are organize and efficient team members with noted experience in customer service and administrative management. Have the ability to prioritize projects and multitask effectively to achieve project goals. Committed to support increase productivity, maintain bossiness integrity and quality of service.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
2
2
Can converse and write in English and Bahasa Melayu
Work History
Food Delivery Rider
Food Panda Malaysia Sdn Bhd
Kuala Lumpur
01.2019 - Current
- Managed multiple orders, delivery locations, and customers at the same time
- Delivered orders within an optimal period of time, ensuring freshness of food and respect for customer preferences
- Ensuring vehicle are operated in safely manner during all types of weather conditions
Laundry Detergent Stockist (Part-time)
Majestic Pro HQ
Kuala Lumpur
11.2022 - Current
- Marketing and selling products to potential agents
- Distributed products and and worked alongside with total of 10 active agents to boost monthly sales.
Grab Driver
Grab Malaysia Sdn Bhd
Kuala Lumpur
02.2018 - 12.2018
- Providing driving services including safe driving practices and adherence to road and traffic laws. Maintain high levels of service as per Grab's standard operating procedure
Head Of Department, Call Centre
Vista Summerose Sdn Bhd
Kuala Lumpur
03.2018 - 11.2018
- Responsible to overseeing call centre activities eg preparing work schedules, assigning specific duties to staffs and managed employee benefits
- Lead and managed total of 22 staff and ensuring all staff delivered high standard and excellent customer services and ensure they comply to Standard Operating Procedure
- To attend weekly and monthly meeting, analyse issues and preparing weekly/monthly operations report to management for bussiness improvement process.
Assistant Project Manager (Project Basis)
FCircle Sdn Bhd
Selangor
06.2017 - 02.2018
- Assisted to supervise and monitor between 5 to 10 labour workers (at one time) involved in company projects such as Telco Cable Relocation for SUKE (Sungai Besi – Ulu Kelang) , elevated Expressway,C4i System for PDRM (MW810 & Sierra Wireless Installation) and ongoing project for JPS Bandar Bahru,Kedah.
Self-Employed (Doing Odd-job)
Self-Employed
Kuala Lumpur
01.2015 - 05.2017
- Doing all kinds of odd-job focusing on servicing eg House cleaning, house painting, domestic wiring, lawn mowing/gardening, minor house construction and plumbing
Senior Officer
UOB Berhad
Kuala Lumpur
06.2013 - 05.2015
- Managed to provide excellent service to average of 75 credit card customers per day via inbound and outbound calls while maintaining excellent satisfaction rate
- Entertained customer's inquiries on credit card issues eg, outstanding and balance status, card replacement, faulty etc.
Store Manager
House of Mini (F&B outlet)
Kuala Lumpur
12.2012 - 06.2013
- Responsible to overseeing kiosk daily operations i.e: preparing daily, weekly and monthly report and assigning duty roster and submit attendance sheet for payroll.
- Consistently reviewed, prepared and controlled sales activities, company’s budgets and financial statements reports
- Plan and support sales and marketing activities, preparing orders for outlet, managed and supervised sales staff.
Customer Service Representative
VADS Berhad, Subsidiary of TM Company
Kuala Lumpur
01.2009 - 01.2011
- Responsible in troubleshooting fixed line and internet services faulty reported by TM customers via inbound calls as well as performed outbound calls
- Create report lodged by customer under technical issues for phone line or internet (streamyx) service and escalate to respective department.
Support Team Assistant
Amir-Husin Group. Sdn. Bhd, Taman Sri Gombak
Kuala Lumpur
01.2007 - 01.2009
- Facilitated planning and controlling in administrative services of the company, such as managing day-to-day filing systems & records to ensure easy retrieval
- Assisted in overseeing and monitoring daily bossiness operations
- Also responsible for monitoring and preparing credit card submission report, credit card approval report and also monitoring report for event held (contract with other suppliers such as Digi, Eon Bank, etc)
- Job scope also covered for monitoring and site visit for all events held
- Responsibility to design flyers, brochure and pamphlet for Amir-Husin Holidays & Tours.
Credit Collection Officer
CMC I-Care Sdn Bhd, RHB Bank
Kuala Lumpur
01.2005 - 01.2007
- Responsible to collect and reminding customers on outstanding payments through outbound calls to ensure monthly target collections are achievable.
- Performed credit and collection transactions to ensure the overdue amounts are paid and collected as targeted monthly.
- Responsible in processing early stages legal documents such as Letter of Demand (LOD) and for extreme cases will continued with Summons (SOD) & recommend bad debts write-offs
- Also performed Debit not Accepted (DNA) procedure and continued with Set Off (SETO) for NPL accounts.
Collection Clerk (Regional Loan Centre)
Hong Leong Bank
Ipoh
01.2002 - 01.2005
- Performed outbound calls , followed up on hire-purchase outstanding payments and monitored payment transactions
- Conducted site visit to look for unreachable customers.
- Responsible in processing early stages legal & recommend bad debts write-offs
- Prepared reports for repossessing cases
- Also responsible to prepare reminder i.e.: first reminder, first schedule (FS1 and FS2), repossession order (RO) and 5th schedule.
Education
Certificate in Electrical (Single Phase) - Electrical Equipment Installation And Repair
WIT College
Ipoh, Perak 01.2004 - 04.2005
Diploma in Multimedia Animation - Multimedia Animation
Cosmopoint Institute
Ipoh,Perak 01.1998 - 04.2000
Sijil Pelajaran Malaysia -
Sekolah Menengah Anderson
Ipoh, Perak 01.1993 - 12.1997
Skills
Customer Service, Planning and Supervising
Reference
Name : Pn. Nadiah Athirah
Contact No. : 03-4162 8672 / 019-222 1608
Company : Vista Summerose Sdn. Bhd.
Designation : Head of Department ( Human Resources )
Name : Pn. Khamisah (Kay)
Contact No. : 012-291 8224
Company : UOB Bank
Designation : Team Leader for Call Centre
Name : Pn. Fadhillah (Fadh)
Contact No. : 012-228 2375
Company : UOB Bank
Designation : Team Leader for Call Centre
Timeline
Laundry Detergent Stockist (Part-time)
Majestic Pro HQ
11.2022 - Current
Food Delivery Rider
Food Panda Malaysia Sdn Bhd
01.2019 - Current
Head Of Department, Call Centre
Vista Summerose Sdn Bhd
03.2018 - 11.2018
Grab Driver
Grab Malaysia Sdn Bhd
02.2018 - 12.2018
Assistant Project Manager (Project Basis)
FCircle Sdn Bhd
06.2017 - 02.2018
Self-Employed (Doing Odd-job)
Self-Employed
01.2015 - 05.2017
Senior Officer
UOB Berhad
06.2013 - 05.2015
Store Manager
House of Mini (F&B outlet)
12.2012 - 06.2013
Customer Service Representative
VADS Berhad, Subsidiary of TM Company
01.2009 - 01.2011
Support Team Assistant
Amir-Husin Group. Sdn. Bhd, Taman Sri Gombak
01.2007 - 01.2009
Credit Collection Officer
CMC I-Care Sdn Bhd, RHB Bank
01.2005 - 01.2007
Certificate in Electrical (Single Phase) - Electrical Equipment Installation And Repair
WIT College
01.2004 - 04.2005
Collection Clerk (Regional Loan Centre)
Hong Leong Bank
01.2002 - 01.2005
Diploma in Multimedia Animation - Multimedia Animation
Cosmopoint Institute
01.1998 - 04.2000
Sijil Pelajaran Malaysia -
Sekolah Menengah Anderson
01.1993 - 12.1997
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