Shahizah bt Shahar Kubar
Puchong Indah
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude.
Overview
13
13
years of professional experience
Work History
Sales Assistant
Bawal Exclusive Sdn Bhd
Puchong, Selangor
12.2019 - Current
- Greet and assist customers by recommending suitable hijab to suit their needs
- Ensure smooth operations at the cashier counter
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer checkout.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided support in visual merchandising efforts, contributing to attractive store layouts.
- Handled customer complaints professionally, fostering positive relationships and brand loyalty.
- Participated in training sessions to develop product knowledge and sales techniques.
- Monitored stock levels regularly, facilitating timely reordering of popular items for availability.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Branch Manager
99 Speedmart Sdn Bhd
Klang, Selangor
02.2016 - 12.2018
- Oversaw daily branch operations, ensuring adherence to company policies and procedures.
- Managed staff performance through regular training and development initiatives.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed marketing strategies to increase customer engagement and sales.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
- Ensured compliance with health and safety regulations across all operational activities.
- Enhanced customer service standards, leading to increased satisfaction and loyalty rates.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Branch Manager
99 Speedmart Sdn Bhd
Klang, Selangor
10.2015 - 02.2016
- Supported inventory management by monitoring stock levels and facilitating timely replenishment processes.
- Implemented visual merchandising standards, improving product visibility and promoting sales initiatives.
- Trained new employees on operational procedures, fostering a collaborative team environment.
- Analyzed customer feedback to identify areas for improvement, enhancing overall branch performance.
- Developed promotional strategies to boost sales during seasonal events, increasing customer engagement.
- Led team meetings to review performance metrics and establish action plans for operational improvements.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Restaurant Manager
Dominos Pizza
Petaling Jaya, Selangor
03.2015 - 07.2015
- Analyzed sales data to identify trends, informing strategies for improving profitability.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant Restaurant Manager
Pizza Hut, IOI Mall Puchong
Puchong, Selangor
01.2014 - 12.2014
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Assisted in daily operations, ensuring efficient service and adherence to quality standards.
- Trained new employees on customer service protocols and operational procedures.
- Monitored inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Implemented promotional campaigns, increasing foot traffic and sales during targeted periods.
- Conducted regular staff meetings to communicate performance goals and operational updates.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Administration Officer cum Account Handling
Masjid As Salam, Puchong Perdana
Puchong, Selangor
09.2013 - 12.2013
- Assisted in organizing community events to foster engagement and participation.
- Conducted routine maintenance of facilities to ensure a welcoming environment for visitors.
- Facilitated communication between members and leadership, promoting transparency and collaboration.
- Managed scheduling for events and services, optimizing resource allocation effectively.
- Trained volunteers on operational procedures to maintain consistency in service delivery.
Trainee Officer
Mahkamah Rendah Syariah Negeri Melaka
Melaka
01.2013 - 04.2013
- Involved in SOP
- Attended hearing cases and helped out in Computer Programming section
Education
Diploma - Syariah
Cybernetics International College of Technology (CICT)
Cheras, Selangor01-2013
Perdagangan - undefined
Sekolah Menengah Kebangsaan Puchong Utama (1)
Puchong, Selangor01-2009
Skills
- Microsoft Word, Excel, Powerpoint
- IRS POS
- Leadership
- Teamwork
- Branch operations management
- Customer service
- Customer relationships
- Attention to detail
- Coaching and mentoring
- Excellent work ethic
- Client relationship management
- Relationship management
- Strong team-builder
- Employee development
- Staff management
- Operations management
- Cash handling
- Team player
- Staff supervision
PERSONAL PROFILE
- Name : Shahizah bt Shahar Kubar
- IC Number : 920926-14-5310
- Gender : Female
- Marital status : Single
CONTACT INFO
- M-4-16, Blok Melati, Jalan Indah 1, 47150, Puchong Indah, Selangor
- Missshazeyja@gmail.com
- 016-5478816 / 013-8602609
Languages
English
Professional Working
Malay
Full Professional
Timeline
Sales Assistant
Bawal Exclusive Sdn Bhd
12.2019 - Current
Branch Manager
99 Speedmart Sdn Bhd
02.2016 - 12.2018
Assistant Branch Manager
99 Speedmart Sdn Bhd
10.2015 - 02.2016
Assistant Restaurant Manager
Dominos Pizza
03.2015 - 07.2015
Assistant Restaurant Manager
Pizza Hut, IOI Mall Puchong
01.2014 - 12.2014
Administration Officer cum Account Handling
Masjid As Salam, Puchong Perdana
09.2013 - 12.2013
Trainee Officer
Mahkamah Rendah Syariah Negeri Melaka
01.2013 - 04.2013
Perdagangan - undefined
Sekolah Menengah Kebangsaan Puchong Utama (1)
Diploma - Syariah
Cybernetics International College of Technology (CICT)