Summary
Overview
Work History
Education
Skills
Personality
Own Transport
References
Timeline
CustomerServiceRepresentative
SHAHIRA ATIRA BINTI SAMSUDDIN

SHAHIRA ATIRA BINTI SAMSUDDIN

Human Resource
AMPANG,SELANGOR

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Executive People & Culture

Zecon Medicare Sdn Bhd
03.2021 - 11.2023
  • Maintaining physical and digital personnel records like employment contracts
  • Updating internal databases with new hire information
  • Handling the recruitment and selection process for all the Faculties and Departments including sourcing, screening and interviewing
  • Organize interviews between the managers and candidates
  • Prepare letter of appointment, confirmation, promotion, transfer and other employment related letter
  • Conduct new employee orientations
  • Make changes of Employment Handbook follow the new Act 2022
  • Handling E-leaves through SmartHr
  • Keep track of employee attendance, MC, EL and preparing report
  • Plan, create, handling engagement program for all staff and preparing proposal for approval
  • Calculate monthly staff’s overtime
  • Calculate general workers & cleaners’ overtime, prepare payslip for general workers & cleaners and paying cash salary for them
  • Conduct induction program for new staff
  • Find outside training for staffs through HRDF or any outsources training company
  • Keep track of the stationery items and pantry items for monthly consumption/usage by the Centre Operations team (including replenishing and ordering)
  • Other tasks assigned by the Management.
  • Implemented wellness programs that supported work-life balance among employees while increasing overall well-being levels within the organization.
  • Developed comprehensive onboarding programs to ensure successful integration of new hires into the organization.
  • Oversaw recruitment efforts, streamlining the hiring process and improving time-to-fill metrics.

HR Admin

Zecon Medicare Sdn Bhd
06.2019 - 02.2021
  • Review resumes and applications to shortlisted qualified candidates
  • Schedule and coordinate interviews between candidates and hiring managers
  • Maintain employee and general files
  • Supervise administrative staff and divide responsibilities to ensure performance
  • Responding to email, attending incoming phone calls and direct them to the appropriate persons according to their needs, handle their inquiries, welcomes clients and visitors by greeting them in person or on the telephone
  • Handle daily administrative support and conduct clerical duties including faxing, copying, prepare and manage correspondence
  • Maintain Office Supplies for unit
  • Provide exceptional contributions to all contractors/clients
  • Develop and maintain filling system
  • Monitoring stationary levels and ordering office supplies
  • Managing staff appointments
  • Greeting and assisting visitors to the office
  • Photocopying and printing out documents on behalf of other colleagues
  • Executing document control procedures
  • Occasionally helping out with HR duties
  • Sorting, prioritizing and distributing incoming mail.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
  • Updated HR database with new employee information, changes in benefits, and other details.

Admin Assistant

Berjaya Times Square Shopping Complex
06.2018 - 06.2019
  • Compile Daily Check Sheets, Contractors Monthly Claims to ensure efficient payment progress
  • Doing administrative and clerical tasks (such as scanning or printing)
  • General filing
  • Screen incoming phone calls & ensure smooth operation to the organization
  • Respond customer’s inquiries on billing issues, service questions and general concerns
  • Preparing and editing letters, reports, memos, and emails
  • Taking phone messages
  • Providing information to callers
  • Filing financial records and receipts.

Practicum Teacher

Sekolah Kebangsaan Taman Kosas, Ampang
  • Develop schemes of work and lesson plans
  • Prepare classroom for class activities
  • Provide a variety of learning materials and resources for use in educational activities
  • Instruct and monitor students in the use of learning materials and equipment
  • Manage student behaviour in the classroom by establishing and enforcing rules and procedures
  • Participate in extracurricular activities such as social activities, sporting activities, clubs and student organizations.

Education

Diploma in Teaching English as a Second Language (TESL) - undefined

College University Poly-Tech MARA, Kuala Lumpur

Skills

Ability to work independently or as part of a teamundefined

Personality

  • Fast learner, Highly Motivated, Pleasant Personality, Cheerful and Hardworking.
  • Work well in team and individual, helpful, easily to adapt and mix with new people and environment, willing to share knowledge and expertise with other and concern about work quality.
  • The ability to perform under pressure, open for criticism and deliver to challenging timescales.
  • Eager to learn new things and new challenges, meticulous and well organized, always set goal and prioritize task to ensure the deadlines.

Own Transport

Yes

References

Senior Executive People & Culture, Abdul Majid b. Seeni Abdul Kader, 017-2353677

Timeline

Executive People & Culture

Zecon Medicare Sdn Bhd
03.2021 - 11.2023

HR Admin

Zecon Medicare Sdn Bhd
06.2019 - 02.2021

Admin Assistant

Berjaya Times Square Shopping Complex
06.2018 - 06.2019

Practicum Teacher

Sekolah Kebangsaan Taman Kosas, Ampang

Diploma in Teaching English as a Second Language (TESL) - undefined

College University Poly-Tech MARA, Kuala Lumpur

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SHAHIRA ATIRA BINTI SAMSUDDINHuman Resource