Shahidan Hashim
Subang Jaya,10
Summary
Innovative and results-oriented Network & IT Professional experience in IT Architecture, Infrastructure Management, System Deployment and Network Security. Highly skilled in LAN/WAN/DMZ architectures, SLA management, vendor and supplier relationships and cross-functional collaboration. Excellent interpersonal skills with the ability to work effectively with individuals at all levels. Possess strong multi-tasking skills with the ability to simultaneously manage various projects and schedules. Passionate towards delivering exceptional customer experiences
Overview
31
31
years of professional experience
Work History
SERVICE DELIVERY MANAGER
Weber Meyer
08.2023 - 08.2024
- Company Overview: Weber Meyer is a company that provides home broadband services in Malaysia
- They offer super-fast internet connectivity with speeds up to 1000Mbps
- Website: http://www.companyurl.com/
- Lead, managed and developed detail project plans, schedules and budgets to track project progress and ensure timely delivery of project milestones
- Managed cross functional team of up to 25 members, ensuring seamless collaboration and adherence to project goals
- Successfully developed efficient workflow for the installation and maintenance of the GPON OLT and ONT devices for the activation of high speed broadband services
- Coordinated with senior level managers to streamline project delivery, reducing average project completion by 20%
- Produced GPON/FTTX Weekly Update Report that outline summary of key activities, completed tasks, challenges and performance metrics of a business in a week
- Conducted quantitative analysis for market trend and providing insights that guided project realignment strategies
- Weber Meyer is a company that provides home broadband services in Malaysia
- They offer super-fast internet connectivity with speeds up to 1000Mbps
- Website: http://www.companyurl.com/
NETWORK PLANNING MANAGER
Celcom Axiata
01.2014 - 09.2020
- Company Overview: Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
- Directed the planning, design and implementation of a new network infrastructure, resulting in a 30% increase in data processing speed and a 20% reduction in network downtime
- Highly involve in the critical decision/solutions during project design and implementation, ensuring network security (FW/ACL/Encryption) as per CISO guidelines and producing related High Level Design/Low Level Design documents
- Orchestrated the installation and configuration of advanced firewall and VPN solutions, achieving 99.9% uptime and zero successful breaches over a two-year period
- Coordinated the upgrade of network hardware including routers, switches, and firewalls, which led to a 10% improvement in data processing speeds and supported 10@100Gbps infrastructure
- Managed vendor relationships to negotiate cost savings of 25% on hardware procurement while ensuring the technological needs of projects were met to company standards
- Coordinated with IT teams to create and implement a Centralized Inventory System for structured network cabling and networking devices, reducing complexity and downtime caused by unplanned cabling
- Implemented hybrid Packet Core solution via PNF and VNF infrastructure that save Celcom budget of more than RM50 mil
- Using Huawei private cloud solution FushionSphere
- Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
SERVICE DEPLOYMENT MANAGER
Celcom Axiata
01.2009 - 12.2013
- Company Overview: Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
- Lead, managed and coordinated the implementation of IP (Internet Protocol) and PS (Packet Switch) projects based on the specification and network design verified by Network Planning team
- Coordinated a network optimization task force that resulted in a 15% improvement in data throughput, by upgrading network hardware and employing advanced QoS strategies
- Orchestrated an inter-department collaboration that developed comprehensive network documentation, resulting in a 10% decrease in onboarding time for new network team members
- Streamlined complex processes related to LAN/WAN setup, layer 2/3 switching configurations, firewalls deployment and IP addressing schemes leading to a 20% improvement in overall performance metrics
- Developed and implemented disaster recovery and business continuity plans, resulting in zero data loss and minimal downtime during a major system outage
- Adopted efficient cost-cutting initiatives by performing most of the service integration or delivery without PO or vendor engagement, save 10% annual OPEX cost
- Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
TECHNICAL SPECIALIST LEAD
Celcom Axiata
01.2000 - 12.2008
- Company Overview: Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
- Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
SYSTEM ENGINEER
Celcom Axiata
07.1994 - 12.1999
- Company Overview: Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
- Celcom Axiata is a leading player in telecommunication with the widest network coverage in Malaysia
- It offers diversified services to both public and private sectors (prepaid and postpaid)
- Website: http://www.celcom.com/
APPLICATION DEVELOPER
UTM KL
06.1993 - 06.1994
- Company Overview: UTM KL is a university that focuses on research and development in technology
- Website: http://www.utm.my/
- UTM KL is a university that focuses on research and development in technology
- Website: http://www.utm.my/
Education
BACHELOR’S DEGREE - COMPUTER SCIENCE
UNIVERSITY TECHNOLOGY OF MALAYSIA
01.1993
DIPLOMA - COMPUTER SCIENCE
UNIVERSITY TECHNOLOGY OF MALAYSA
01.1991
Skills
- 3GPP 3G/4G/5G
- TCP/IP (LAN/MAN/WAN)
- MPLS IPVPN
- SD-WAN
- Internet Exchange Point (IXP)
- WIFI@WLAN
- IPSEC VPN
- NAC
- RADIUS
- TACACS
- DHCP
- DNS
- IPAM
- SOLARWIND
- ISIS
- OSPF
- EIGRP
- BGP
- CISCO
- HUAWEI
- Router
- LAN Switches
- Firewall
- IDS
- IPS
- WAF
- ITIL
- Cybersecurity Framework
- NIST CSF
- ISO 27001
- GDPR
- PCI-DSS
- SOC 2
- Microsoft Office
- Project
- Excel
- Word
- Power Point
- Cloud Foundation
- Huawei Cloud Computing
- FushionSphere
Languages
English
Bahasa Malaysia
Honorsandawards
Diploma In Computer Science (Dean List), University Technology Of Malaysia, 01/01/91
Technologyskills
- 3GPP 3G/4G/5G
- TCP/IP (LAN/MAN/WAN)
- MPLS IPVPN
- SD-WAN
- Internet Exchange Point (IXP)
- WIFI@WLAN
- IPSEC VPN
- NAC
- RADIUS
- TACACS
- DHCP
- DNS
- IPAM
- SOLARWIND
- ISIS
- OSPF
- EIGRP
- BGP
- CISCO & HUAWEI (Router, LAN Switches & Firewall)
- IDS
- IPS
- WAF
- ITIL
- Cybersecurity Framework (NIST CSF, ISO 27001, GDPR, PCI-DSS, SOC 2)
- Microsoft Office (Project, Excel, Word, Power Point)
- Cloud Foundation
- Huawei Cloud Computing (FusionSphere)
Hobbies and Interests
I am passionate about exploring and implementing cutting edge technology solutions to drive business growth. I have a strong interest in sports and outdoor activities (fishing, rock-climbing, scuba diving, hiking and camping).
Professionaloverview
Innovative and results-oriented Network & IT Professional experience in IT Architecture, Infrastructure Management, System Deployment and Network Security. Highly skilled in LAN/WAN/DMZ architectures, SLA management, vendor and supplier relationships and cross-functional collaboration. Excellent interpersonal skills with the ability to work effectively with individuals at all levels. Possess strong multi-tasking skills with the ability to simultaneously manage various projects and schedules. Passionate towards delivering exceptional customer experiences., Strategic Planning, Infrastructure Management, Telecommunication, Network Architecture, Business Acumen, Team Leadership, Project Management, People Management, Teamwork, Change Management, Incident Management, Risk Management, Critical Thinking, Due Diligence, Contract Negotiation, Partner Relationship, Cross Functional Skill, Multitasking, Budgeting Skill, Problem Solving Skill, Interpersonal Skill, Communication Skill, Agile/Scrum
Timeline
SERVICE DELIVERY MANAGER
Weber Meyer
08.2023 - 08.2024
NETWORK PLANNING MANAGER
Celcom Axiata
01.2014 - 09.2020
SERVICE DEPLOYMENT MANAGER
Celcom Axiata
01.2009 - 12.2013
TECHNICAL SPECIALIST LEAD
Celcom Axiata
01.2000 - 12.2008
SYSTEM ENGINEER
Celcom Axiata
07.1994 - 12.1999
APPLICATION DEVELOPER
UTM KL
06.1993 - 06.1994
DIPLOMA - COMPUTER SCIENCE
UNIVERSITY TECHNOLOGY OF MALAYSA
BACHELOR’S DEGREE - COMPUTER SCIENCE
UNIVERSITY TECHNOLOGY OF MALAYSIA
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