Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shahidan Hashim

Network And IT Professional
Sungai Buloh

Summary

Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Overview

1
1

15 Year of professional experience

4
4
Certificates

Work History

Service Delivery Manager

Weber Meyer Sdn Bhd
08.2023 - Current
  • Reduced turnaround time with effective resource allocation and task prioritization.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.

Education

Bachelor of Science - Computer Science

University Technology of Malaysia
04.2001 -

Skills

Client Relationship Management

Certification

• Certificate of Completion : CyberSecuirty Awareness – LinkedIn Learning – Mac 2023

Interests

Outdoor Activities : Cycling, Jogging, Mountain Climbing, Jungle Trekking, Gardening

Read and seek knowledge on the new technology trend from Internet

Greatly involve in Local Society activities

Timeline

Service Delivery Manager

Weber Meyer Sdn Bhd
08.2023 - Current

• Certificate of Completion : CyberSecuirty Awareness – LinkedIn Learning – Mac 2023

03-2023

• Certified IPV6 Network Engineering – Level 1 (Universiti Sains Malaysia) – year 2012

03-2012

• Certified Orbitage CIPE (Certified IP Engineer) – year 2010 (no expiry)

03-2010

Bachelor of Science - Computer Science

University Technology of Malaysia
04.2001 -

• Cisco CCNA Certification – year 2000 (up to 2005)

03-2000

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Shahidan HashimNetwork And IT Professional