Esteem
Shaheera Dhania Binti Shamsul Bahrin
Students Of Barchelor Of Civil Engineering With Honours, UKM
Cheras
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Retail Sales Associate
Parenthood
04.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and provided outstanding customer service.
Sales Associate
Caring Pharmacy
12.2019 - 03.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Civil Engineering
Universiti Kebangsaan Malaysia
Bandar Baru Bangi, Selangor, Malaysia 04.2001 -
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Time management
Reliability and punctuality
Relationship building
Microsoft office
AutoCAD design software
AutoCAD drawing
AutoCAD civil 3D
Software
Excel
AutoCad Civil3D
Timeline
Retail Sales Associate
Parenthood
04.2023 - 08.2023
Sales Associate
Caring Pharmacy
12.2019 - 03.2020
No Degree - Civil Engineering
Universiti Kebangsaan Malaysia
04.2001 -
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