SHAHDAN HAMID
Sales Associate
AMPANG
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior Sales Associate
royal sporting house
01.2022 - Current
- Console, E-Traxx, PGI - PGR, Handling Pos system Opening - Closing
- Contribute positively & proactively reach out to customer in order to achieve individual and group sales target by increasing the UPT & ATV and returning customers
- Directly involved in working with the inventory & merchandising team to ensure the floor inventory and stocks are with no losses by conducting stock counts and receiving
- Received stock in & Transfer out
- Competitor review (Atmos, Adidas, Puma, Under Armour)
- Maintain KPI in good situation
- Update Sharepoint 4PM & 10PM
- Update Daily Sales Report everyday.
Sales Associate
converse
7 2016 - 9 2019
- Exchange small note and coin with bank
- Stock managment stock transfer, recived DO, replanishment by daily
- Engaged and interacted with daily customer, delivering a highly satisfying customer experience and increase sales
- Cash Float & Daily Bank In.
Senior Sales Associate
newera
09.2019 - 10.2022
- Prepare store report updates by hour
- In charged on store opening and closing
- Competitor review (Caps Shop)
- Maintain organization, grooming and apperance of all area respesting the visual merchandising standard
- Greeted and proactively assisted visitor in a timely manner
- Stock managment & transfer out and recived stock from another stor and new stock
- Closely work with stock team to ensure product rotation.
Education
High School Diploma -
SMK Kunak Jaya
04.2009 - 04.2014
Skills
Problem Solve
Great Customer Service
Pos & Cash Handling
Brand & Product Knowledge
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
References
- Nurhazirah, +601136900874
- Awang Ku Warizmie, +60198462256
- Azreen Khairnizam, +60192443544
Timeline
Senior Sales Associate
royal sporting house
01.2022 - Current
Senior Sales Associate
newera
09.2019 - 10.2022
High School Diploma -
SMK Kunak Jaya
04.2009 - 04.2014
Sales Associate
converse
7 2016 - 9 2019
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