Shah Iskandar
Ampang
Summary
Driven and fast-learning individual with exceptional organizational talents and customer service skills. Independently solves problems and keeps teams on task to handle diverse business requirements.Friendly, punctual, dependable and computer-savvy.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Service Technician
Coway Sdn Bhd
2023.10 - Current
- Diagnosed and repaired problems with electrical and mechanical systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated contracts with clients and developed relationships with key personnel.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Generated and distributed monthly customer statements.
Telesales Executive
UTS MARKETING SOLUTIONS SDN BHD
2023.04 - 2023.10
- Educated customers on product and service benefits, explaining features and answering questions.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Delivery Driver
LALAMOVE
2021.02 - 2023.03
- Completed on-time deliveries by choosing best and most efficient routes.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Front Office Supervisor
Scott Hotel
2019.03 - 2020.07
- Created, prepared and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Night Auditor
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Reservation Agent
Seri Pacific Hotel
2018.05 - 2019.01
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to achieve full occupancy of property.
Front Office Assistant
Prescott Hotel Medan Tuanku
2016.04 - 2018.04
- Produced high-quality communications for internal and external use.
- Check-in & check-out
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Responded to inquiries from callers seeking information.
Education
Culinary Arts
Silver Spoon International College
Puchong 2014.01 - 2016.03
Skills
Invoicing and billing
undefinedTimeline
Service Technician
Coway Sdn Bhd
2023.10 - Current
Telesales Executive
UTS MARKETING SOLUTIONS SDN BHD
2023.04 - 2023.10
Delivery Driver
LALAMOVE
2021.02 - 2023.03
Front Office Supervisor
Scott Hotel
2019.03 - 2020.07
Reservation Agent
Seri Pacific Hotel
2018.05 - 2019.01
Front Office Assistant
Prescott Hotel Medan Tuanku
2016.04 - 2018.04
Culinary Arts
Silver Spoon International College
2014.01 - 2016.03
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