SHAFNA ASHRAF
Thrichur District
Summary
Responsible as a Customer Service Executive in the firm. I participated as an organizer for team members. I participated as a coordinator. Self-motivated, with good communication skills.
Overview
4
4
years of professional experience
Work History
Senior Clerk
Hamad Medical Corporation
Doha Qatar
01.2021 - 01.2022
- Created and updated customer accounts with accuracy, and attention to detail.
- Addressed customer inquiries and resolved issues efficiently across phone, email, and other communication channels.
- Maintained a positive customer experience by communicating clearly and professionally.
- Demonstrated strong skills in customer service, conflict resolution, multitasking, and Excel.
Customer Service Executive
Hegy International
Doha
08.2017 - 04.2020
- Company Overview: Hegy International-Doha, Qatar
- Inbound: Receiving customers queries, Rescheduling and cancelling appointments on customers request, giving future appointments, transferring calls to concerned department, giving general pest control and cleaning services information
- Outbound: Contacting new and previous customers for Pest Control and cleaning services requirement
- Receiving emails and booking appointments as requested from the Customers. Calling the customers and informing them regarding their booked appointments.
- Rescheduling appointments based as per Customer request
- Ambitious & Flexible with an ability to adapt to changing environment.
- Knowledge based skills acquired from education.
- Dedicated hard working.
- Excellent interpersonal and oral communication skills.
- Hegy International-Doha, Qatar
- Languages Known: English, Hindi & Malayalam.
Education
Secondary School Examination -
M.E.S Indian School
Doha, Qatar12.2011
Higher Secondary School -
M.E.S Indian School
Doha, Qatar12.2013
National Diploma - Business Management
Excel
UK05.2025
Skills
- Inbound customer service
- Outbound customer service
- Email management
- Interpersonal skills
- Oral communication skills
- Adaptability
- Hardworking
- Customer service
- Call handling
- Email communication
- Microsoft Excel
- Time management
- Active listening
- Team collaboration
- Customer relationship management
- Appointment scheduling
- Data management
Technical Professional Qualifications
MS-Word, MS-PowerPoint, MS-Excel, Windows, True
Contact Phone Number - Mobile
+974 70109330
Languages
- English
- Hindi
- Malayalam
References
Name and Contact Details for Reference can be provided upon request.
Overview - Current Position
Customer Service Executive, Hegy International, 08/01/17
Personal Information
- Passport Number: J6466062
- Passport Place Of Issue: Doha
- Father's Name: Naranath Ashraf
- Date of Birth: 06/01/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Timeline
Senior Clerk
Hamad Medical Corporation
01.2021 - 01.2022
Customer Service Executive
Hegy International
08.2017 - 04.2020
Secondary School Examination -
M.E.S Indian School
Higher Secondary School -
M.E.S Indian School
National Diploma - Business Management
Excel
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