Shafirul Fahmi Shapien
Kuala Lumpur,Kuala Lumpur
Summary
Dynamic, results-driven professional with a strong foundation in technical disciplines and exceptional leadership and interpersonal skills. Committed to continuous personal and professional development, leveraging problem-solving abilities and effective communication to drive organizational success. A quick learner with a robust work ethic, dedicated to becoming a valuable asset within a forward-thinking company. Passionate about contributing to team goals while fostering an environment of collaboration and innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Telecom Integration Consultant – APAC
SHELL Business Service Center
01.2016 - Current
- Serve as a Technical Consultant providing strategic guidance on IT and digital infrastructure throughout project lifecycles, from initiation to operational handover.
- Lead the design and deployment of SD-WAN solutions, including Cisco Viptela and Meraki, across Shell’s APAC retail network, optimizing connectivity over diverse transport technologies such as VSAT, Microwave P2P, FWA, ADSL, and LTE.
- Deliver infrastructure solutions for both brownfield and greenfield projects, ensuring seamless integration with legacy systems and alignment with Shell’s digital transformation goals.
- Manage end-to-end cabling projects involving fiber optics, LAN, and Optical Transport Network (OTN), as well as UHF, TETRA, and VHF radio systems, supporting robust and secure IP network architectures.
- Collaborate with global technical teams and over 20 ISPs and third-party vendors to ensure seamless project execution and alignment with Shell’s HSE and DS Retail standards.
- Drive end-to-end project delivery under both CAPEX and OPEX models, including RFP development, contract negotiation, and stakeholder engagement at both technical and executive levels.
- Translate evolving business requirements into scalable IT solutions within the Shell Service Delivery Organization, adhering to ITIL best practices.
- Validate and manage telecom contracts, SLAs, and purchase orders to ensure compliance with operational and safety standards.
- Oversee PCI DSS compliance across APAC retail markets, providing annual consultancy on network architecture and support models for internal and external audits.
- Act as the highest escalation point for daily telecom operations, managing L1–L3 support teams and resolving high-priority incidents through structured problem management.
- Maintain a strong focus on network performance, security, and resilience, ensuring continuous service improvement and operational excellence across the region.
- Major Project completion and deliverable:
- Completed
- Asia Digital project – Shell Asia Apps & TouchNGo
- Retail Telecom Modernization – TH (650 retail Station)
- Retail Telecom Modernization – MY (1000 retail station)
- Retail Telecom Modernization – HK/MO (52 retail station)
- Retail Telecom Modernization – PK (1100 retail station)
- Bank acquirer migration – MY/TH/HK/MO/SG (millions cards transaction daily)
- Total Completion Value
- Over 50+ Global major & small project’s completions with bring more than 20 million USD in total.
Incident/Situation Manager Lead APAC
SHELL Business Service Center
06.2013 - 12.2015
- As a team leader, I oversaw a team of 15 situation managers in their daily support operations. I took charge of managing major and high severity incidents for Downstream Retail, ensuring their resolution adhered to Shell ITSM process from start to finish. I developed and maintained the Incident Management process and procedures in line with ITIL standards, working to improve its efficiency and effectiveness across other teams. I also managed the performance of incident support staff and provided situation updates and reports to business and stakeholders within agreed timelines.
- In addition, I monitored the effectiveness of the Incident Management process and made recommendations for improvement with vendors and suppliers. I developed and maintained the Incident Management tools, systems, and software. I acted as the main counterpart escalation for customer incident managers for Shell downstream retail Incident Management.
- Moreover, I ensured that progress on major incidents was continuously assessed, and appropriate interventions were made to facilitate resolution activity. I directed appropriate escalation within Service Delivery Organizations, resolution teams, and service management at their discretion during an incident. I worked closely with vendor service delivery managers to review, and problem management for postmortem reports.
- Major achievement:
- Setup and build up Incident Manager team for DS Telecom for APAC regional Hub according to ITIL standard process.
- Improve overall incident resolution time for entire Shell Retail Operation.
Senior Network Engineer
SHELL Business Service Center
11.2011 - 06.2013
- As a members of Shell Network Engineering team to provide support for network design and assist with change implementation processes, including coordinating with suppliers, contractors, and operations.
- Monitor the operation of networks and systems to ensure proper utilization of lines, hardware, and software, and tune networks for optimal performance.
- Utilize network tools, such as packet sniffers, to isolate and troubleshoot network issues.
- Act as the point of escalation for complex problem resolution, particularly for level 3 or 4 issues.
- Develop and maintain technical specifications, documents, drawings, and system documentation, and interpret complex technical diagrams to affect problem resolution.
- Assist in the evaluation of vendor proposals related to hardware, communications protocols, switching methods, access methods, and tariffs, and recommend equipment for purchase or lease.
- Test and verify all changes to ensure that changes occur without interruption, and track projects and report status to appropriate management.
- Major Project completion:
- Retail telecom project (RTP) – MY Retail telecom project (RTP) – PH Retail telecom project (RTP) - SG
- Retail telecom project (RTP) – HK/MO
Network Implementation Engineer (Team Lead)
AT&T
06.2010 - 11.2011
- As a member of the Network Change implementation team for SHELL IT globally, your responsibilities include:
- Implementing all the network technical solutions for SHELL according to the agreed technical design.
- Providing a detailed low-level technical design for routing and switching network solutions.
- Understanding a broad spectrum of Network infrastructure solutions to provide part or all a detailed technical change that meets SHELL requirements by following SDLC processes and ITIL processes.
- Providing high-level technical support, technology direction, and guidance on infrastructure design and implementation, technical consultancy, and support to Telecom Implementation projects.
- Performing network migration and connectivity solutions to IP/MPLS backbone network and Metro Area Network.
- Implementing changes to network infrastructure such as routers, switches, WLAN, IPT Call Manager, and Riverbed in a heterogeneous environment covering LAN and WAN topology.
- Working with various IT and business stakeholders to plan release schedules for SHELL globally.
- Major Project completion:
- Shell Telecom project’s upgrade - Global
Network Advance Engineer L3 (Team Lead)
Atos Origin
01.2008 - 01.2010
- Plan, execute and co-ordinate moves, changes and additions to customer infrastructure - Manage and response daily network operations.
- Provide level 3 technical support for Monitoring of Clients Networks.
- Problem investigation, analyst and resolution (Network related).
- Effectively monitor specific infrastructure services and identify improvements and preventative maintenance interventions
- Provide expert proactive (Changes) and reactive (Incidents) support to a large number of Atos Origin customers ensuring that the service provided meets or exceeds the established Service Level Agreements and quality standards.
- Provide accurate and timely updates to systems, incident managers and service managers
- Coordinate with first and third level support groups in the UK and abroad to ensure issues are resolved in a timely and efficient manner
- Attendance and representation of changes to a Change Advisor Board meeting both internal and external
- Prepare and maintain systems documentation in accordance with Atos Origin, ITIL and ISO9000 policies and procedures
- Major Project completion:
- Scope international project
- Standard Charted project
Network specialist
Hewlett Packard
01.2007 - 01.2008
- Demonstrated experience in troubleshooting & resolving Firewalls, WAN, LAN, DNS, Caching and Network Security Issues, Wireless LAN.
- Experienced in administering large-scale and complex WAN network, transmission, and routing protocol (EIGRP, OSPF, BGP, MPLS, VOIP, ATM, VPN, POS, SONET, Frame-Relay, QoS)
- Experienced in administering TCP/IP LANs (VLAN, WLAN, routing, VTP, Spanning Tree)
- Experienced in diagnosing network problems and maintaining network security
- Strong knowledge in TCP/IP protocol
- Good working knowledge of firewall technologies
- Good working knowledge of networks - routers, L2 and L3 switches, gateways and networking servers
- Good troubleshooting skill in Cisco Router, Cisco Pix and Checkpoint Firewall
- Good knowledge in encryption and Virtual Private Network (NORTEL, etc)
- Knowledge of HP ITO and HP Openview monitoring
- Good knowledge in Cisco networking product (2600, 3600, 3700, 7200, 7600 routers; 2900, 3500, 6500, 8500 catalyst switches.
- Knowledge and experience of HP Procurve switches
Network Engineer
CSC
01.2007 - 01.2007
- Provide network support for the installation, configuration, and evaluation of enterprise network communications, firewall administration and support for Maybank nationwide and Singapore.
- Maintain technical expertise in all areas of network and computer hardware and software interconnection and interfacing, including routers, multiplexers, bridges, switches, firewalls, gateways, etc.
- Establish and document standards for network architecture, ensuring total network integration.
- Provide capacity planning and monitoring to ensure consistent, high-quality network service to clients while supporting quality initiatives and security guidelines.
- Be accountable for the successful completion of approved assignments in a site.
- Carry out on-site installation, troubleshooting, and maintenance of solution and software related application products provided by CSC or assist colleagues in doing so.
- Project completion:
- Maybank2U DR
- Maybank2E Datacenter Migration.
- Maybank Sites branch network refresh.
Technical Engineer
VADS
01.2006 - 12.2006
- Post-sales activities include Project management, Implementation, Testing.
- Provide phone assistant and on-site problem determination and technical support for LAN/WAN networking troubleshooting.
- Provide second and third level support to customer and field engineer.
- Assist in networking project rollout.
- Manage problem escalation and resolution.
- Support WAN technologies such as OSPF.IGRP etc.
- Implement & support Cisco product. (Catalyst Switch, Router, IP phone, Unity server, Call Manager server, Content Switch, Firewall, ACS Server, Cisco PIX)
- Project completion:
- MISC Berhad migration
- Akademi Laut Malaysia migration
- Lenovo Malaysia IPVPN project
- Toyota Malaysia IPVPN migration
- EON bank migration
Education
Bachelor’s degree - Computer Science/Information Technology, Industrial Engineering
University Selangor (UNISEL)
01.2005
Diploma - Computer Science/Information Technology, computer science
UTM
01.2001
Skills
- Cisco Product >10 Advanced
- Cisco Meraki/SDWAN >5 Advanced
- ITIL >5 Advanced
- VSAT/Microwave/Wireless technology >10 Advanced
- MS Office Suite >10 Advanced
- Networking troubleshooting >10 Advanced
- LAN/WAN configuration >10 Advanced
- Juniper product >5 Advanced
- IP Telephony >5 Advanced
- Project Management >10 Advanced
- Network Design >10 Advanced
- Network Security >10 Advanced
- Incident management >10 Advanced
Certification
- CISSP (Ongoing)
- Certified Wireless Network Profesional (CWNP) (On going)
- CCIE Enterprise Wireless (CCIE) (Ongoing)
- Certified Meraki Network Operator (CMNO) (2019)
- SHELL In-house ITIL V3 Certificate course. (2014)
- SHELL in House PMP (2016)
- Cisco Certified Network Professional (CCNP) (2006)
- Cisco Certified Network Associated (CCNA) (2005)
Languages
Malaysian Spoken: 10 Written: 10
English Spoken: 8 Written: 8
Timeline
Lead Telecom Integration Consultant – APAC
SHELL Business Service Center
01.2016 - Current
Incident/Situation Manager Lead APAC
SHELL Business Service Center
06.2013 - 12.2015
Senior Network Engineer
SHELL Business Service Center
11.2011 - 06.2013
Network Implementation Engineer (Team Lead)
AT&T
06.2010 - 11.2011
Network Advance Engineer L3 (Team Lead)
Atos Origin
01.2008 - 01.2010
Network specialist
Hewlett Packard
01.2007 - 01.2008
Network Engineer
CSC
01.2007 - 01.2007
Technical Engineer
VADS
01.2006 - 12.2006
Diploma - Computer Science/Information Technology, computer science
UTM
Bachelor’s degree - Computer Science/Information Technology, Industrial Engineering
University Selangor (UNISEL)
References
Bennet, Joseph, Manager, Bennet.Joseph@lynas.com, +60122551312, Lynas Malaysia Sdn Bhd, Former Reporting Manager
Additional Info
- Availability : Immediately after notice period of 1 month(s)
- Job Preferences
- Expected Monthly Salary : (Open for Negotiation)
- Willing to Travel : Yes
- Willing to Relocate : Yes
- Possess Own Transport : Yes
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