Shafiq Hafizullah Shaharuddin

• Communicate with the operation and management team to prepare an efficiently executed operations strategy
• Evaluate reported mechanical faults and inform the appropriate persons
• Manages team and incidents relating to operations and vehicle/equipment cleanliness and serviceability and communicates with relevant stakeholders and clients
• Implement operation plans to improve and track work processes in compliance with organizational requirements
• Increased company growth through collaboration with sales and marketing departments.
• Identified opportunities to improve business process flows and productivity.

● Perform data analysis and reporting to upper management
● Perform tests to ensure the stability of the platform including identifying common issues, find out the root cause, and report them to the respective teams
● To meet KPIs like average handling time, first contact resolution rate, email/chat response rate, customer satisfaction score and etc.
● Communicate with internal stakeholders (logistics, payment)
● To ensure accuracy in information when communicating to Shopee users
● Communicate effectively with team members and Shopee users
● Take on ad-hoc projects/assignments

• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Analyses network data to determine network usage, disk space availability,
or server function.
• Configure security settings or access permissions for groups or individuals.
• Document network support activities.
• Install and configure wireless networking equipment.
• Perform routine maintenance or standard repairs to networking
components or equipment.

• Sorted and organized files, spreadsheets, and reports.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.