SHAFINAZ AISHAH MOHAMAD
Kuala Lumpur
Summary
Diligent Purchaser regularly maintains inventory to meet vendor product supply requirements and properly fulfill orders. Maintains market awareness by communicating customer needs with buyer and sales teams. Liaises with buyer to determine specialty order pricing and out-of-stock item estimated delivery and freight costs to meet customer expectations.
Resourceful Purchaser efficiently negotiates with vendors to process and create purchase orders to meet supply and demand. Collaborates with buyers and [Job title] to address evolving marketplace needs. Functions under minimal supervision but also excels in team environments to attain sales goals and fulfill customer requests.
Resourceful Purchasing Agent responsibly and proficiently procures materials necessary for operations. Performs detailed cost analyses and negotiates with vendors using skilled problem-solving abilities. Experienced evaluator of supplier performance and maintains constant awareness of inventory levels.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Purchasing Executive
Amirul Grocer
07.2022 - 10.2022
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Worked with departments to find new and better items to fulfill diverse needs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
BUSINESS ASSTANT MANAGER
PALATERIUM SDN BHD
01.2022 - 03.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Department Manager
Sam's Groceria NU Sentral (Mydin Mohamed Holdings Berhad)
10.2020 - 12.2021
- Hitting sales targets and implementing strategies to hit yearly/monthly/daily sales target which align with organizational objectives
- Organizing, Planning, allocation resources, and managing the daily operations sector. Staffing, Leading and Controlling internal sources.
- Overseeing price (Ensure pricing on the product and shelf labels are correct) and stock / Inventory control (ensuring no out of stock or overstock).
- Ensuring the store is appropriately stocked with merchandise, assisting customers as needed and performing transactions like sales and return.
- Evaluate the revenue growth, revenue per client, profit margin, client retention rate and also customer satisfaction.
- Ensure standards for quality, customer service and health and safety are met.
- Recruiting, training, supervising and appraising staff.
- Responsible for the division's success.
- Industry: Retail / Merchandise
- Specialization: Sales - Retail/General
- Role: Management
- Position Level: Manager
Team Leader, Group Auditor
Mydin Mohamed Holdings Berhad
09.2014 - 09.2020
- To add value and improve retail operations by bringing a systematic disciplined approach to the effectiveness of risk management, control, and governance processes.
- To identify trouble spots and operate more effectively by auditing the business’s internal policies and procedures. Perform and control the full audit cycle including Inventory Management, Fresh & Hygiene, Preventive & Security, Maintenance & OSHA, Retail Operations & Administration, Price Management, Return to Vendor & Disposal, Receiving also Risk Management.
- Determine internal audit scope and develop annual plans and budget.
- Identify key risk and control indicators for the assigned audit area.
- Analyze and evaluate accounting documentation, previous reports, data, flowcharts.
- Identify loopholes and recommend risk aversion measures and cost savings.
- Conduct follow up audits to monitor management's interventions.
- Prepare and present reports that reflect audits results and document processes to Director's and BODs.
- Maintain open communication with the Management and Audit Committee.
- Act as an objective source of independent advice to ensure validity, legality and goal achievement.
- Engage to continuous knowledge development regarding sectors rules, regulations, best practices, tools, techniques and performance standards.
- Industry: Retail / Merchandise
- Specialization: Quality Control/Assurance
- Role: Quality Control/Assurance
ISO 9001:2008 AUDITOR, HUMAN RESOURCE, PROCUREMENT & ADMINISTRATION
COSTA NAUTICA SDN. BHD.
01.2011 - 08.2014
- To verify the conformance against the ISO 9001 standard before issuing official ISO 9001 certificate.
- Two Stages of Audit:
- Stage One audit oftentimes conducted remotely to determine it met the minimum criteria for the stage one audit.
- Stage Two audits will always be on-site audits. Had interviewed the site staff and reviewed the documentation information such as procedures, records etc.
- Responsible for Recruiting, Screening, Interviewing and staff replacement.
- Handle employee relations, payroll, benefits and training.
- Plan and implement an appropriate training program for the employee.
- Process Payroll, update Company Policies, conduct Disciplinary actions and also Benefit Analysis.
- Performs procurement activities requiring advanced knowledge of procurement policies and practices; which may include preparing complicated specifications, negotiating service contracts, and preparing significant and large purchase orders.
- Provides specialized products and services in the oil and gas Industry, qualified Fire Safety Personnel with hands-on specialist expertise, offer design, specification, selection, installation, commissioning and testing services for heat / smoke / fire / gas detection equipment and systems also to provide seafarers of each and every category, meeting the experience and qualification.
- Compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle inquiries about orders.
- Perform a variety of tasks related to the ordering of goods and supplies for an organization and make sure that what was purchased arrives on schedule and meets the purchaser’s specifications.
- Determine whether there is any of the requested product left in inventory and may go through catalogs or to the Internet to find suppliers.
- Interview potential suppliers by telephone or face-to-face to check on prices and specifications and thereby put together spreadsheets with price comparisons and other facts about each supplier.
- Upon the Management's approval of a supplier, purchase orders are prepared, mailed, and entered into computers.
- Keep track of orders and determine the causes of any delays. If the supplier has questions, clerks try to answer them and resolve any problems.
- To reconcile the purchase order with the shipment and to make sure that they match; whenever the shipment arrives.
- Notify the vendors when invoices are not received; and verify that the bills concur with the purchase orders.
- To manage and main budgets, liaising with staff in other departments and with external contacts; ordering and maintaining stationery and equipment supplies. Storing paperwork, documents and computer-based information.
- Industry: Oil / Gas / Petroleum
- Specialization: Human Resources
- Role: Organizational Development/Change Management
- Position Level: Manager
SYSTEMS & METHODS DEPT (SOP/OM) ASSISTANT MANAGER
TA ENTERPRISE BERHAD
02.2008 - 12.2010
- Develop, implement and formulates sound and practical policy’s structure and contents of the policy, processes and procedures. Plug into the best practices and trends. Determines deadline for completion.
- Ensure that the proposed policies and practices meet the requirements of the company’s mission and vision. Ensure that the Companies need causes of non-compliance are being properly implemented and effectively corrected.
- On a continuous basis to define and develop process improvement policies and procedures to optimize performance, including performance measures, documentation, controls and methods.
- Revise and update existing policies whenever instructed or problems raised by the HOD. Recommends new practices/methods that are effective and efficient. Provides solutions to resolve issues.
- Supervises and monitors the progress from compilation of data and input until release of the Companies policy on scheduled dates and reports the stages of work-in-progress to HOD.
- Review existing policies, processes and procedures for improved operations and maintain current and updated manuals and guidelines.
- Advises HODs of necessary revisions on their policies and OMs; also makes recommendations to cut costs and speed up work or which will give them more complete coverage.
- Documents processes and workflow into OMs and OMBs to ensure Management policies and statutory requirements are adhered to.
- Manage and maintain policies and procedures for business units or Departments and ensure communicated and easy access by users.
- Ensures all internal policies, rules and regulations are incorporated into the OMs/OMBs.
- Inform holders of controlled copies on any changes to the quality manual, quality procedures and supporting documents.
- Drive awareness and acceptance by users on policies and procedures introduced to enhance compliance.
- On a need to basis, to conduct process review and develop necessary controls to mitigate operational risk. Oversee, direct and assess current state of processes to minimize operational risks, improve data/reporting integrity, enhance business requirement, to meet corporate governance and regulatory compliance.
- Develop communication methods to facilitate sharing of knowledge and best practices across functions/ business units/Departments.
- Comprises planning, organizing, leading, Controlling & Monitoring and Motivating the Systems and Methods Department for the purpose of accomplishing its goal.
- Manage daily operations and ensure continuous operational efficiency which include problem-solving, decision-making and resource planning.
- Industry: Stockbroking / Securities
- Specialization: Human Resources
- Role: Organizational Development/Change Management
- Position Level: Manager
HEAD OF CUSTOMER SERVICE DEPT. (ASSISTANT MANAGER)
Mahmood Security (M) Sdn.Bhd
04.2007 - 01.2008
- As a trainer at MEMBER SECURITY SERVICES ASSOCIATION OF MALAYSIA (PPKKM).
- Develop good relations with local & international corporate companies to qualify our guarding & cash management services.
- Improve current Total Customer Satisfaction indices.
- Work Closely with the Operations Support Team to achieve the target.
- Support team management by coordinating & resolving issues.
- Reporting to the Managing Director on plans, processes & strategies on elevating customer service standards.
- Manage the client according to the SLA in addressing delivery, growth and new businesses, people and client relationships.
- Support business growth targets set by the Management.
- Ensure back-end support processing activities are on track.
- Monitor the support team's performance on a regular basis.
- Manage client satisfaction surveys, measure results and device action plans as appropriate.
- To manage and lead the servicing process effectively and provide excellent customer service.
- To handle and resolve first level customer complaints and feedback through the telephone and face-to-face interaction promptly and professionally, including investigating and resolving queries and dealing effectively with variations/additional instructions, which may be required.
- To provide an effective two-way communication system with the dedicated client contact advising them of any changes and improvements that may be essential to the provision of a quality service.
- To ensure follow up and closure of customer complaints.
- Proactively feedback to other departments on opportunities to improve performance.
- Responsible for investigating and responding to customers with accurate and complete information within the approved turnaround time cycle.
- Maintain cordial and professional relationships with other internal Departments to ensure customer satisfaction.
- Comply and adhere to the operating procedures, rules and regulations.
- Plan and allocate work to operatives as necessary, to ensure continuity of work and completion of work in the most cost-effective manner in accordance with agreed completion dates and priorities.
- Make available all reports and data when attending any weekly or monthly meeting with the client/customer
- Assist in resolving payment queries. Ensure that those shown as overdue print out (government) are dealt with expeditiously and monitoring data is provided as necessary.
- Investigate and reply to charge queries referred by client departments including liquidated damages.
- Industry: Security / Law Enforcement
- Specialization: Customer Service
- Role: Management
- Position Level: Manager
ASST REG MGR (STATE) FOR KEDAH, KELANTAN & PERAK
AMANAH IKHTIAR MALAYSIA (NGO)
05.1997 - 03.2007
- Work as the Rural Microcredit Assistant Manager reporting to the Regional Manager. In this position, the incumbent will:
- Contribute to the recruitment of Branch Managers, Loan Administrators, Loan Officers.
- Prepare regular daily and weekly loan disbursement performance reports
- Conduct regular portfolio and market analysis to assist Management to formulate the loan disbursement
- Involved in planning and budgeting for SMEs
- Enhance the product mix/features from time to time
- Manage the business to meet the organizations targets
- Monitor the credit and portfolio quality to ensure that credit losses do not exceed the allowed levels.
- By managing direct field staff
- Coach, mentor and manage the direct field staff by growing the SME business operations aggressively.
- Ensure the continuity of customer relationships and quality of customer fulfillment.
- Develop the current network of branches and oversee the opening of several new branches over the coming years.
- Ensure adequate procedures are set-up in order to achieve the targets defined in the Standard Operation Procedures (SOP), business plan and guarantee outstanding portfolio quality
- Set up & follow up-follow through monthly, quarterly and yearly targets & achievement for Branches Managers, Loan Administrators and Loan Officers
- Manage and control all credit activities including: credit analysis, approval, loan disbursements and management of delinquency
- Maintain up-to-date statistics of credit operations.
- Be responsible for the day-to-day management of the rural credit portfolio of the financial institution.
- Develop and implement products and services targeted to micro business and households in rural areas.
- Develop and implement strategies for promotion and expansion of rural products and services.
- Pilot rural products, including training, and assessing credit officer’s performances.
- Train credit officers and back-office employees in all areas related to the rural financial products.
- Internal Audit Branches Function (Approx. 6-10 Branches per Regional):
- Develop and execute a comprehensive audit program that is responsive to the operational, financial and control risks within the Branches
- Determine that the Branches operating are in compliance with the established policies and procedures, applicable laws and regulations
- Conduct and monitor regular and follow-up audit operations in accordance with the schedule and to review audit working papers, audit findings and recommendations.
- Oversee directly:
- Credit and other related products targeted to the rural client segment
- Staff hiring, development, training and performance
- Loan portfolio growth and quality
- Achievement of business plan targets
- Industry: Banking / MICRO Financial Services
- Specialization: Banking/Financial Services
- Role: Credit Management
- Position Level: Manager
Education
Bachelor's Degree - Business Administration/Management
UITM SHAH ALAM
MalaysiaDiploma - Agriculture Enginering
UNIVERSITI PERTANIAN MALAYSIA, SERDANG
MalaysiaSkills
- INTERNAL AUDITING, SYSTEMS & METHODS SKILLS (SOP / OM), MICROCREDIT FINANCE OPERATIONS, OPERATIONS MANAGEMENT, TRAIN THE TRAINER (PPKKM), CUSTOMER SERVICE, SALES PLANNER / BUDGET, RECRUITING / STAFFING, ISO 2008/9001 & SAP SYSTEM, PROCUREMENT & ADMINISTRATION
- Vendor engagement
- Procurement
- Product sourcing
- Scheduling
- Order tracking
- Strategic sourcing
- Pricing structures
- Negotiation
- Vendor relationship management
- Supplier negotiation
Accomplishments
- 26 June 1993: The Commissioning as a Second Lieutenant of Reserve Officer Training Unit (ROTU) by His Majesty the King, Organized by Ministry of Defense and University of Pertanian Malaysia
- May 1993: Group Champion of the Inter-University Plate Shooting Competition, Kem Sg. Besi, Organized by Ministry of Defense
- October 1999: Had participated in the Asia Micro Credit Loan - 100% Repayment Rate Seminar, Laguna Bay, Philippines.
- 16 October 2002: Had participated the REGIONAL WORKSHOP ON POVERTY ALLEVIATION FOR NON-GOVERNMENT ORGANISATIONS AND WOMEN ORGANISATIONS, SOUTH EAST ASIA AND SOUTH ASIA, Organized by Ministry of Women and Family Development, Malaysia and Islamic Development Bank (IDB) Regional Office Kuala Lumpur
- 26 Oct 2007: “TRAIN THE TRAINER” — SECURITY AND SAFETY COACH LISENCE, Organized by Malaysian Security Services Association and Ministry of Defense
- February 2008: CREATIVE THINKING IN PROBLEM SOLVING, Organized by Trend Training Network Sdn. Bhd.
Languages
Language: English (Primary), Spoken: 9, Written: 8
Language: Bahasa Malaysia, Spoken: 10, Written: 9
Jobstreet English Language Assessment (JELA), Date Taken: 21 September 2021, Score: 30/40
Timeline
Purchasing Executive
Amirul Grocer
07.2022 - 10.2022
BUSINESS ASSTANT MANAGER
PALATERIUM SDN BHD
01.2022 - 03.2022
Department Manager
Sam's Groceria NU Sentral (Mydin Mohamed Holdings Berhad)
10.2020 - 12.2021
Team Leader, Group Auditor
Mydin Mohamed Holdings Berhad
09.2014 - 09.2020
ISO 9001:2008 AUDITOR, HUMAN RESOURCE, PROCUREMENT & ADMINISTRATION
COSTA NAUTICA SDN. BHD.
01.2011 - 08.2014
SYSTEMS & METHODS DEPT (SOP/OM) ASSISTANT MANAGER
TA ENTERPRISE BERHAD
02.2008 - 12.2010
HEAD OF CUSTOMER SERVICE DEPT. (ASSISTANT MANAGER)
Mahmood Security (M) Sdn.Bhd
04.2007 - 01.2008
ASST REG MGR (STATE) FOR KEDAH, KELANTAN & PERAK
AMANAH IKHTIAR MALAYSIA (NGO)
05.1997 - 03.2007
Diploma - Agriculture Enginering
UNIVERSITI PERTANIAN MALAYSIA, SERDANG
Bachelor's Degree - Business Administration/Management
UITM SHAH ALAM
Training
- September 2011: FIRE HAZARD & PROTECTION WORKSHOP MELAKA, MALAYSIA, Organized by RHODIA, SHERWOOD & ARVIND LIMITED
- September 2017: Had participated the INTERNAL AUDIT CONTROL WORKSHOP, Organized by MYDIN RETAIL ACADEMY SDN BHD
- 13 October 2021: Had participated in the Food Handler Training, Organized by MYDIN RETAIL ACADEMY SDN BHD
- 13 October 2021: Had participated in the Chemical Handling Training, Organized by MYDIN RETAIL ACADEMY SDN BHD
- 18 October 2021: Had participated in the Basic Fresh Training, Organized by MYDIN RETAIL ACADEMY SDN BHD. Had taken Typhoid injection October 2021.
- 29 October 2021: Had participated in the Safety & Health Committee Training, Organized by MYDIN RETAIL ACADEMY SDN BHD
Additional Info
- Expected Salary: MYR (Nego)
- Preferred Work Location: Kuala Lumpur, Selangor, Putrajaya, Melaka etc
- Other Information: Based on my fruity 29 years of good valuable experiences and due to my major degree in Operations Management, I would love to manage and participate to share my skills to your good company and are welcome for an interview session. Furthermore, I am tremendously excited to join your company that excel globally with your assets (staff).
About Me
- Gender: Female
- Age: 53 years
- Address: 2536 JALAN PERMATA 18, TAMAN PERMATA, 53300, Kuala Lumpur, Malaysia
- Nationality: Malaysia