SHAFIK BIN MAMAT

• Led team in daily operations, ensuring adherence to company protocols and safety standards during scheduled shifts.
• Trained new staff on operational procedures, improving onboarding efficiency and enhancing overall team performance.
• Monitored inventory levels, coordinating with suppliers to maintain stock and minimize disruptions in service delivery.
• Implemented workflow improvements that streamlined daily tasks, resulting in enhanced productivity and reduced wait times for customers.

Managed a team of 10+ retail associates, ensuring smooth daily operations.

Led visual merchandising for store-wide campaigns and new arrivals.

Trained and mentored 5 new staff, 3 of whom were promoted to senior roles.

Handled inventory audits and reduced shrinkage by 5% within one year.

Delivered outstanding customer service, averaging 90% positive customer feedback.

Managed cashier operations, returns, and inventory restocking.

Supported window display setups for festive and promotional periods.

Delivered outstanding customer service, averaging 90% positive customer feedback.

Managed cashier operations, returns, and inventory restocking.

Supported window display setups for festive and promotional periods.