Microsoft Soft Skills
SHADEVAN NAIR
LOGISTICS SERVICE EXECUTIVE
Mantin, Negeri Sembilan
Summary
Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success. Track record of leveraging financial acumen and stakeholder relationships to drive business growth.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Logistics Service Executive
Shopee MarketPlace
06.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service (Call Operator)
Shopee MarketPlace
04.2023 - 05.2024
- Managed availability of service through management of shared calendar solution.
- Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
- Exceeded monthly sales targets through persuasive cross-selling techniques tailored to individual customer needs.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
Videographer (Part-Time)
ROOT Photography (Instagram)
10.2022 - 02.2024
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Collaborated with other production team members for successful completion of projects.
Education
MBA - Business Management
Manipal Global NXT University
Kuala Lumpur, Malaysia 04.2001 -
Bachelor of Arts - Media & Communications
Manipal International University
Kampung Baharu Nilai, Negeri Sembilan, Malaysia 04.2001 -
Skills
Customer & Seller Communication
Certification
Business Analytics with Excel: Elementary to Advanced, Strategic Planning and Execution, Leading Organizational Change
Accomplishments
- Increased Operational Efficiency – Used data-driven insights to improve logistics workflows and reduce bottlenecks.
- Enhanced Customer Satisfaction – Resolved logistics issues quickly, leading to higher customer ratings and positive feedback.
CURRICULAR ACTIVITIES
President, Manipal Kabaddi Club, Nilai (January 2020 - August 2022) 1. Batu Caves Open Tournament 2022 (Bronze) 2. USM Intervarsity Tournament 2019 (Silver) 3. UKM Intervarsity Tournament 2019 (Gold) | President, Karate Club, SMK PUCHONG (March 2013 - December 2014) 1.16th Malaysian MILO Open Karate Championship 2015 (Bronze) 2.2nd Legends Karate International Championship 2015 | District Level Athlete, SMK PUCHONG (May 2011 - October 2014) 1.100 meter boys 2014 (Bronze) 2.200 meter boys 2014 (Silver) 3.400 meter boys 2014 (Silver)
WORK EXPERIENCE (PRACTICAL)
- Kreativ Kunste Productions (Industrial Trainee)
- November 2021 - March 2022
- Assisting in the creation and refinement of scripts, project concepts, and other material
- Assist Videographer with Filming
- Practices and improvise camera techniques
- Conceptualize and create the storyboard for short films and corporate videos.
Additional Information
- Mastered in Videography and Photography, with strong creative direction and storytelling abilities.
- Skilled in Camera Operations, including lighting, composition, and advanced shooting techniques.
- Experienced in High-Risk Management in which ensuring safety, adaptability, and composure in challenging environments.
- Efficient in handling Ad-hoc Inquiries and urgent tasks with professionalism and precision.
- Strong attention to detail, teamwork, and time management under tight deadlines.
References
- Kalaivani, Ganasegaran, Senior Lecturer for Bachelor's in Mass Communications, kalaivani.ganasegaran@miu.edu.my, 017-4182954, MILA University (Formerly known as Manipal International University)
- Rana, Altounjy, Assistant Professor, rana.altounjy@globalnxt.edu.my, 017-5305139, Manipal GlobalNXT Malaysia
- Yashiran, Ganapathy, Supervisor, yashiran3@gmail.com, 011-63131274, Transcosmos Malaysia Sdn. Bhd
Software
Google Sheets
Google Docs
Adobe Software
Lightroom
Canva
CapCut
Interests
Videography
Photography
Camera Techniques
Timeline
Logistics Service Executive
Shopee MarketPlace
06.2024 - Current
Customer Service (Call Operator)
Shopee MarketPlace
04.2023 - 05.2024
Videographer (Part-Time)
ROOT Photography (Instagram)
10.2022 - 02.2024
MBA - Business Management
Manipal Global NXT University
04.2001 -
Bachelor of Arts - Media & Communications
Manipal International University
04.2001 -
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