Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shaalini Selvaraj

Shaalini Selvaraj

Seremban

Summary

To enhance my professional skills capabilities and knowledge in an organisation which recognises the value of hard work and trust with responsibilities and challenges. Being a Talented staff with proven record of success in surpassing profit goals. Understands how to bring in and retain customers with expert promotional strategies. History surpassing targets with strengths in budget control, employee motivation and marketing.

Overview

6
6
years of professional experience

Work History

Management Trainee

Old Street Bak Kut Teh
07.2023 - 01.2024
  • Gained knowledge of company policies, protocols and processes
  • Handled day-to-day customer or client questions via telephone or email
  • Acted with integrity, honesty and knowledge to promote culture of company
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established team priorities, maintained schedules and monitored performance.

Slot Assistant

Casino Genting Malaysia Berhad
01.2023 - 06.2023
  • A slot attendant works in a casino, monitoring the slot machines
  • Our duties are to report machine glitches, distribute winnings when necessary, and handle complaints from unhappy players
  • Additionally, we are responsible for surveillance of our section
  • Greeted visitors and appropriately directed to designated areas
  • Organised and updated document management systems to improve audit and reference processes
  • Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures
  • Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff
  • Listened to oral instructions or correspondence and transcribed information, formatting documents to suit purposes
  • Interpreted and enforced rules for gameplay and betting limits
  • Maintained customer loyalty to casino with expert and immediate handling of complaints
  • Monitored gaming operations continuously to check on dealers and players.

Administration Clerk

Everest Integrated Logistics
07.2021 - 02.2022
  • Answering customers questions, providing information taking and processing orders and addressing complaints
  • Managed client communications by answering phones and corresponding through email
  • Monitored office inventory and supplies, promptly ordering low stock items
  • Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels
  • Maintained filing system and organized customer documents for easy retrieval of information
  • Processed documents and materials to disseminate information to appropriate parties.

Law Clerk

Alvinthiren & Partners
04.2020 - 05.2021
  • Assisted attorneys with case organization and administrative tasks
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms
  • Investigated facts and laws to determine strategies for case preparation
  • Updated firm's database with new information for client records and financial documents
  • Maintained and updated files and databases for personnel records and financial reports
  • Communicated pertinent information to clients via phone, email, and mail
  • Contacted clients to schedule appointments and discuss progress of cases
  • Revised and finalized letters, briefs, and memos
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
  • Produced legal documents such as briefs, pleadings and appeals
  • Interviewed clients to obtain information relevant to cases
  • Assisted attorneys with reviewing and organizing witness reports
  • Generated leads to meet and exceed revenue goals by identifying new clients.

Service Crew Member

LUNA LUNA RESTAURANT
02.2019 - 03.2020
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Streamlined order processing by communicating effectively with fellow crew members and management staff.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Kept customers and crew areas organized.
  • Operated cash registers and POS systems, handling cash daily.
  • Calculated totals, processed payments and issued receipts.
  • Measured and recorded storage temperatures for frozen, cold and hot items.

Part Time - Service Crew Member

KFC Setia City Mall
01.2018 - 02.2019
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.

Education

Bachelor of Arts - Law enforcement and investigation

Meridian Saito University
Cheras
06.2023

Diploma - Law enforcement

Meridian Saito University
01.2021

Sijil Pelajaran Malaysia -

SMK Rawang - Rawang
01.2015

Skills

  • Customer assistance
  • Credit and cash transactions
  • Cash counting machine operations
  • ID verification
  • Professional appearance
  • Payment processing
  • Staff mentoring
  • Loss prevention
  • Transaction reconciliations
  • Cleaning standards
  • Customer greeting
  • Marketing strategy development
  • Trade planning
  • Network engagement
  • Sales reporting
  • Communication skills
  • Problem-solving
  • Google Workspace
  • Customer Service
  • Vendor Management
  • Financial Administration
  • Workforce Management
  • Staff Training
  • Employee Mentoring
  • Customer Relations
  • Staffing Requirements
  • Strategic Planning
  • Financial Management
  • Customer Relationship Management (CRM)
  • Marketing Promotions
  • Staff Supervision
  • Decision Making
  • Time Management
  • Risk Assessment
  • Emotional Intelligence
  • MS Office
  • Administration and Reporting

Languages

English
Professional Working
Malay
Professional Working

Timeline

Management Trainee

Old Street Bak Kut Teh
07.2023 - 01.2024

Slot Assistant

Casino Genting Malaysia Berhad
01.2023 - 06.2023

Administration Clerk

Everest Integrated Logistics
07.2021 - 02.2022

Law Clerk

Alvinthiren & Partners
04.2020 - 05.2021

Service Crew Member

LUNA LUNA RESTAURANT
02.2019 - 03.2020

Part Time - Service Crew Member

KFC Setia City Mall
01.2018 - 02.2019

Bachelor of Arts - Law enforcement and investigation

Meridian Saito University

Diploma - Law enforcement

Meridian Saito University

Sijil Pelajaran Malaysia -

SMK Rawang - Rawang

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Shaalini Selvaraj