Shu Fen Chong
Registered And Licensed Counsellor
Ulu Tiram, Johor Bahru
Summary
Passionate and empathetic mental health practitioner with experience working with children, teenagers, university students, and adults from diverse cultural and religious backgrounds. Committed to creating safe, non-judgmental space for all clients. Licensed by Lembaga Kaunselor Malaysia (KB10658, PA10257), a certified Psychological First Aider, and an active volunteer in social services areas including mental health, special needs, and education.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Early Childhood Educator
Galilee Education Centre
Ulu Tiram
02.2022 - Current
- Developed innovative activities to engage young children in learning process.
- Addressed and fulfilled the cognitive, social, emotional, and physical needs of both the individual child or groups of children.
- Communicated with parents regularly about students' developmental progress.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Buddy Bear Hotline Volunteer & Team Supervisor
HumanKind
01.2021 - Current
- Utilized Psychological First Aid (PFA) in supporting children and adolescents who are dealing with mental health issues or experiencing emotional distress via both call and text platforms
- Determined clients' risk of self-harm, suicidal ideation or other dangerous behaviors and provided emergency response in crisis situations.
- Listened to callers/texters' concerns and created a safe space for them to get encouragement and support.
- Led the monthly supervision meeting with a group of Buddy Bear volunteers, and provided them feedback during the case discussion.
Viber - Volunteer Listener
PlusVibes
03.2023 - Current
- Engaged in active listening through the text platform in order to
provide emotional support, motivation, and encouragement to the
users and improve their mental health & well-being. - Displayed sensitivity to cultural and linguistic needs of users served.
- Created safe and non-judgmental environment for users to share their concern.
- Educated users on psychological issues, and coping or prevention techniques.
- Worked flexible hours across night, weekend and holiday shifts.
Student Welfare Director
Rakan Tutor
04.2022 - 03.2023
- Spearheaded the team to reach out to 100+ school teachers, NGOs, and communicate with parents.
- Recruited and onboarded 120 SPM students from underserved communities to join the program.
- Addressed students'/parents' concerns and queries, while ensuring each student’s welfare is well-taken care of.
- Identified issues, analyzed information and provided solutions to students' attendances and drop-out from tutoring program.
- Managed time efficiently in order to complete all tasks within deadlines.
Kami Untuk Semua - Buddy
Seek to Speak
08.2022 - 09.2022
- Facilitated discussion to guide a group of female secondary students to be self-advocates and change-makers through a series of capacity-building workshops.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Advocated for participants in program, outlining cases and needs to program executives.
- Resolved interpersonal conflicts among the group members for smooth project delivery.
Trainee Counselor
Kolej Vokasional Perdagangan Johor Bahru
Johor Bahru
04.2021 - 11.2021
- Conducted individual and group counseling sessions with students and the local community to help understand and overcome interpersonal and intrapersonal conflicts, and mental health struggles in daily life.
- Facilitated mental health assessment among students to check up on their mental well-being.
- Assisted clients in exploring feelings and understanding thoughts and behaviors.
- Developed treatment plans to help clients bring positive changes in their life by adapting counseling techniques to best suit individual needs of each client.
- Organized workshops and talks in schools and communities to raise awareness about mental health and promote positive mental well-being.
- Maintained up-to-date internship documentation via electronic recordkeeping systems.
- Performed 192 hours of supervised group and individual counseling sessions.
Brave Girls Project Facilitator
HumanKind
02.2021 - 02.2021
- Led one-day project among the participants who are B40 girls aged 7-12 years old.
- Facilitated dialogue among participants during the Expressive Arts session while using air-dry clay.
- Supported participants by creating a non-judgemental safe space for them and acknowledging their value while listening to them.
Trainee Counsellor
Universiti Malaysia Sabah
Kota Kinabalu
02.2020 - 03.2021
- Provided individual counseling service to university students and journey with them along their personal struggles, grief, academic concerns, and behavioral problems.
- Designed safe and supportive environment for clients to discuss issues.
- Encouraged participants to open up and share thoughts at group counseling sessions.
- Fostered communication and friendship among group members through team-building activities.
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
- Performed 100 hours of supervised group and individual counseling sessions.
Education
Bachelor of Psychology - Counseling Psychology
Universiti Malaysia Sabah (UMS)
Kota Kinabalu, Malaysia 09.2017 - 02.2022
Skills
Active Listening
Communication
Teamwork
Problem Solving
Crisis Response
Organizational skills
Leadership
Timeline
Viber - Volunteer Listener
PlusVibes
03.2023 - Current
Kami Untuk Semua - Buddy
Seek to Speak
08.2022 - 09.2022
Student Welfare Director
Rakan Tutor
04.2022 - 03.2023
Early Childhood Educator
Galilee Education Centre
02.2022 - Current
Trainee Counselor
Kolej Vokasional Perdagangan Johor Bahru
04.2021 - 11.2021
Brave Girls Project Facilitator
HumanKind
02.2021 - 02.2021
Buddy Bear Hotline Volunteer & Team Supervisor
HumanKind
01.2021 - Current
Trainee Counsellor
Universiti Malaysia Sabah
02.2020 - 03.2021
Bachelor of Psychology - Counseling Psychology
Universiti Malaysia Sabah (UMS)
09.2017 - 02.2022