Seyeon Park

Operations Administrator
[Hilton Garden Inn], [Seoul, South Korea]
[Sep, 2022] – [May, 2024]

• Administrative Support : Provided comprehensive administrative support across multiple departments including housekeeping, HR, and front desk operations. Assisted the General Manager with scheduling, correspondence, and project coordination.
• Housekeeping Coordination : Managed housekeeping schedules, tracked inventory, and ensured that room cleaning standards were met. Assisted in resolving any operational issues and facilitated smooth communication between housekeeping staff and other departments.
• Human Resources Assistance : Supported HR functions by assisting with recruitment processes, employee onboarding, and maintaining personnel records. Coordinated training sessions and facilitated employee communication.
• Front Desk Operations : Acted as a Guest Service Agent at the front desk, handling guest check-ins/outs, managing reservations, and addressing guest inquiries and concerns. Provided excellent customer service and resolved issues efficiently.
• General Administrative Duties : Organized and maintained departmental files and records, managed office supplies, and ensured effective office operations. Contributed to the preparation of reports and other documentation as required.
• Cross-Departmental Collaboration : Worked closely with various departments to support their administrative needs, ensuring cohesive operations and seamless service delivery. Demonstrated flexibility and adaptability in managing diverse tasks and responsibilities.

F&B Service Agent
[Hilton Garden Inn], [Seoul, South Korea]
[Nov, 2021] – [Aug, 2022]

• Restaurant Service : Delivered high-quality service in a fast-paced restaurant environment, covering breakfast, lunch, and dinner shifts. Efficiently managed guest orders, provided menu recommendations, and ensured timely and accurate delivery of food and beverages.
• Café & Bar Operations : Operated in a dynamic café and bar setting, where responsibilities included crafting coffee beverages, mixing drinks, and serving patrons. Demonstrated expertise in coffee brewing techniques and cocktail preparation, enhancing guest satisfaction.
• Room Service : Executed room service orders with precision, ensuring timely delivery and adherence to guest preferences. Handled special requests and maintained high standards of presentation and service in guest rooms.
• Shift Management : Worked flexible shifts to accommodate the varying demands of both outlets. Adapted to different service environments and maintained consistent performance during busy periods.
• Guest Interaction : Engaged with guests to provide personalized service, handle inquiries, and resolve any issues promptly. Fostered a welcoming atmosphere and ensured a positive dining experience for all patrons.
• Team Coordination : Collaborated with team members to ensure smooth service operations. Assisted in training new staff, and communicated effectively with kitchen and bar personnel to address and fulfill guest requests.