Seth Lam Kar Loke
Client Advisor
Johor
Summary
Experienced Sales Consultant in luxury retail and client-centric service. Skilled in building relationships through consultative selling and personalized styling. Adept at identifying client needs, presenting solutions, and creating memorable shopping experiences that drive loyalty. Collaborative team player with experience supporting new initiatives, mentoring peers, and adapting to fast-paced retail environments. Key role in hosting VIP visits, supporting grand opening events, and executing new season activations. Committed to upholding brand values while continuously growing in product knowledge and service excellence.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Client Advisor, Business Services
Saint Laurent Singapore
04.2024 - Current
- Organized successful events for networking purposes which led not only closer relationships but also potential leads conversion.
- Emphasized on establishing long-term partnerships by providing strategic advice to clients, leading them towards sustainable growth.
- Delivered informative presentations on company offerings to potential clients, resulting in increased lead generation.
- Participated in professional development training programs to continually refine skills related to client advising, account management, and industry knowledge.
- Enhanced client relationships with proactive communication and regular check-ins for updates on business services.
- Delivered prompt service to prioritize customer needs.
Senior Sales Consultant
Swarovski Singapore Trading PTE LTD
09.2018 - 01.2024
- Sales Expertise: Demonstrated proficiency in consultative selling, prospecting, and closing deals.
- Relationship Building: Proven ability to establish and nurture strong client relationships for long-term partnerships.
- Product Knowledge: In-depth understanding of products/services, enabling effective communication and tailored solutions for clients.
- Market Analysis: Strategic thinker with the ability to analyze market trends and competitor activities.
- Communication: Effective presentation skills, conveying complex ideas in a simple and compelling manner.
- Team Player: Leading and motivating sales teams to meet and exceed targets.
- Time Management: Effective prioritization and time management skills to handle multiple tasks and meet.
Achivement : - Improved Sales Processes: Implemented process improvements that streamlined sales workflows, resulting in increased efficiency and productivity.
- Award Recognition: Received EXSA Star Award for outstanding Service performance and dedication.
Sales Assistant
Excluesive International PTE LTD
10.2017 - 08.2018
- Sales Expertise: Demonstrated proficiency in consultative selling, prospecting, and closing deals.
- Relationship Building: Proven ability to establish and nurture strong client relationships for long-term partnerships.
- Negotiation: Skilled in negotiating terms, pricing, and contracts to achieve favorable outcomes.
- Product Knowledge: In-depth understanding of products/services, enabling effective communication and tailored solutions for clients.
- Market Analysis: Capable of conducting market research and analysis to identify opportunities and stay ahead of industry trends.
- Communication: verbal and written communication skills for effective interaction with clients, team members, and stakeholders.
- Time Management: Effective prioritization and time management skills to handle multiple tasks and meet deadlines.
Education
NVQ Level 2 - Basic
SKL MEN KEB PAI CHEE
Skills
Experience with Salesforce
Organized wave picking process
Client service expertise
Contract Management
Visual Merchandising
Payment Processing
Product and Service Knowledge
Product Demonstrations
Computer skills
Teamwork
Microsoft office
Complaint resolution
Timeline
Client Advisor, Business Services
Saint Laurent Singapore
04.2024 - Current
Senior Sales Consultant
Swarovski Singapore Trading PTE LTD
09.2018 - 01.2024
Sales Assistant
Excluesive International PTE LTD
10.2017 - 08.2018
NVQ Level 2 - Basic
SKL MEN KEB PAI CHEE