Ser Ying Lim
FnB Barista Manager
Malaysia
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Operations Manager
Cafe Kitsune
Kuala Lumpur, Malaysia
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Barista Manager
The Hub Coffee Roaster
Kuala Lumpur
01.2023 - 03.2024
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Cafe Owner
Piccola Coffee Bar
Kuala Lumpur
01.2022 - 12.2022
- Collaborated with local businesses to host joint events, fostering community engagement.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
Barista Manager
Carhartt Malaysia
Kuala Lumpur
01.2021 - 12.2021
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
Barista Trainer
Mess Kantin
Tawau, Sabah
01.2019 - 01.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Barista Supervisor
The Coffee Club
CBD, Melbourne, Australia
02.2016 - 01.2018
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Human Resourse
Teck Guan Group
Tawau, Sabah
01.2010 - 01.2011
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Coordinated workforce planning efforts to align with organizational growth goals.
Education
Bachelor of Arts - Business Management
Danford College
Melbourne, Australia04.2016
Bachelor of Arts - Mass Communication
Semi Subang College
Subang Jaya, Selangor, Malaysia09.2015
Bachelor of Arts - Hotel Management
KDU College
Kuala Lumpur, Malaysia06.2013
Skills
- Operations Management
- Problem-Solving
- Customer Service
- Performance monitoring
- Communication Skills
Timeline
Operations Manager
Cafe Kitsune
04.2024 - Current
Barista Manager
The Hub Coffee Roaster
01.2023 - 03.2024
Cafe Owner
Piccola Coffee Bar
01.2022 - 12.2022
Barista Manager
Carhartt Malaysia
01.2021 - 12.2021
Barista Trainer
Mess Kantin
01.2019 - 01.2020
Barista Supervisor
The Coffee Club
02.2016 - 01.2018
Human Resourse
Teck Guan Group
01.2010 - 01.2011
Bachelor of Arts - Business Management
Danford College
Bachelor of Arts - Mass Communication
Semi Subang College
Bachelor of Arts - Hotel Management
KDU College
Similar Profiles
Carlos Miguel LavalleCarlos Miguel Lavalle
Owner at KITSUNE HOUSEOwner at KITSUNE HOUSE
Alan GarcíaAlan García
Bar Manager at Kitsune The Bar ServiceBar Manager at Kitsune The Bar Service
Phuc VuPhuc Vu
Cafe Staff Member at Terrace Cafe/Worcester CafeCafe Staff Member at Terrace Cafe/Worcester Cafe