Excel
Seri Suria Irwan
Tourism Management Internship
W.Persekutuan,Kuala Lumpur
Summary
High-energy Student Volunteer currently finalizing Diploma in Tourism Management sector and prepared to contribute to organizational success while developing new skills and gaining real-world experience. Highly organized, responsible and well-versed in Excel and Windows . Positively impacts operations with top-notch communication and critical thinking skills.
Overview
5
5
Languages
13
13
Certifications
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Cashier
giant supermarket setiawangsa | Kuala Lumpur, Malaysia
W.Persekutuan, Kuala Lumpur
07.2019 - 09.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register to record all transactions accurately and efficiently.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers with special services, account updates and promotional options.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
McDonald's Setiawangsa | Kuala Lumpur, Malaysia
W.Persekutuan, Kuala Lumpur
05.2019 - 06.2019
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers in choosing menu items by providing food complementing information.
- Performed shift change tasks each day to keep store efficient and neat.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Prepared beverages and filled food orders for customers.
- Took orders, prepared meals and collected payments.
Customer Representative
baiwago ecosky cafe | Kuala Lumpur, Malaysia
W.Persekutuan, Kuala Lumpur
02.2019 - 05.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Retail Crew
Cotton On Group sunway putra mall | Kuala Lumpur, Malaysia
Kuala Lumpur , W.Persekutuan
12.2018 - 04.2019
- Handled day-to-day running of task , ensuring high levels of productivity and progression.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving product and service issues.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Education
High School Diploma -
Smk Dato' Ibrahim Yaacob
5, Jalan Ipoh, Kampung Batu, 51200 Kuala Lumpur 01.2014 - 12.2018
Diploma - Tourism Management
Geomatika Unkiversity College
Prima Peninsular Jalan Setiawangsa, Kuala Lumpur 06.2019 - Current
Skills
Good listening skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Make tour package for 20 pack
- Tour guider for field trip
- Arrange travel package
- Consult people for travel package to Genting Highland
Software
Words
Certification
Sani Travel & Tours Seminar
Interests
Traveling
Drawing
Event Hosting
Culture & heritage
Vlog & blog
Language
Communication
Explore nature
Timeline
Dean List 3rd semester (3.9)
04-2021
[HRDF Designing Customer Experience In The New Norm & IR 4.0 ] Event Management - [5 days ]
10-2020
Digital Image Editing, Creative Writing And Digital Marketing Training
09-2020
Dean List 2nd semester (3.9)
04-2020
Dean List first semester (3.6)
01-2020
Convocation Ceremony Event Management
11-2019
Sani Travel & Tours Seminar
08-2019
Cashier
giant supermarket setiawangsa | Kuala Lumpur, Malaysia
07.2019 - 09.2019
Diploma - Tourism Management
Geomatika Unkiversity College
06.2019 - Current
Crew Member
McDonald's Setiawangsa | Kuala Lumpur, Malaysia
05.2019 - 06.2019
Customer Representative
baiwago ecosky cafe | Kuala Lumpur, Malaysia
02.2019 - 05.2019
Retail Crew
Cotton On Group sunway putra mall | Kuala Lumpur, Malaysia
12.2018 - 04.2019
Excellent quality council for student affairs and co -curriculum
11-2018
Best uniform body award
11-2018
Video Creative Competition - zone level
06-2017
Enviro Hunt - Earth Day Celebrations
04-2017
Facilitator ALCOB Malaysia - Korea School Network Project
02-2017
Facilitator student leadership improvement camps
09-2016
High School Diploma -
Smk Dato' Ibrahim Yaacob
01.2014 - 12.2018
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