Seri Rahiela Rahmat

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving claims or any enquiries promptly.
• Developed strong working relationships with team member, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various adhoc tasks
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Coordinated with insurer/broker to ensure timely delivery of service and resolve any issue pertaining to coverage
• Developed strong working relationships with staff, fostering a positive work environment

• Submit changes/renewal notices/new proposal to insurer or broker

• Follow up for policies/endorsement
• Verify and ensure the arrangement payment of premium on timely manner
• Follow up on outstanding policies and send out all the policies/endorsement issued
• Verify and ensure the refund of premium received on timely manner
• Follow up on renewals on each respective month (all class of insurance)
• Assist clients on their request/ inquiries regarding policies/ claims/ renewals/ endorsements etc.
• Assist other team colleagues as and when required
• Handle any other tasks as assigned by the company

• Administration work for general insurance such as arranging cover, providing solutions on insurance matter and handling claims.
• Follow up on premium payment.
• Ensure all records and documents are properly stored and maintained.
• Liaise directly with superior, HODs and panel insurance companies in all insurance related matters.
• Promptly attend to all enquires, incoming calls, complaints, and correspondence from insureds (both internal and external).
• To carry out any other duties and job functions instructed from time to time by the Company