SERI ISMAIL DENNIS
ADMISTRATIVE ASSISTANT
Kajang, Selangor
Summary
Dynamic Administrative Assistant with proven expertise in office management and customer service honed at Hospital Sultan Abdul Aziz Shah UPM. Excelled in data entry and critical thinking, enhancing patient satisfaction and streamlining insurance processes. Skilled in fostering professional relationships and training staff, significantly improving operational efficiency.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Administrative Assistant
Hospital Sultan Abdul Aziz Shah UPM
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
Education
Bachelor of Office Systems Management -
UITM PUNCAK ALAM
PUNCAK ALAM 04.2001 -
Skills
Administrative support
Data entry
Microsoft Excel
Microsoft Word
Customer service
Critical thinking
Records administration
Timeline
Administrative Assistant
Hospital Sultan Abdul Aziz Shah UPM
05.2022 - Current
Bachelor of Office Systems Management -
UITM PUNCAK ALAM
04.2001 -
Similar Profiles
Vinodharan A/L NagaretnamVinodharan A/L Nagaretnam
Orthopaedic Surgeon at Hospital Raja Permaisuri BainunOrthopaedic Surgeon at Hospital Raja Permaisuri Bainun
Parameswari ShunmugamParameswari Shunmugam
Lecturer at Department of General Studies, Sultan Salahuddin Abdul Aziz Shah PolytechnicLecturer at Department of General Studies, Sultan Salahuddin Abdul Aziz Shah Polytechnic
Nourah AlshalawiNourah Alshalawi
Intern at King Abdullah bin Abdul-Aziz University hospitalIntern at King Abdullah bin Abdul-Aziz University hospital