Selv Mary Mary
Customer Service
Ipoh,Perak
Summary
Proven Customer Service Officer and Debt Recovery Officer with over 15 years of experience in enhancing customer satisfaction and streamlining production at Associated Industries Air-Apk Bhd. Excelled in database management and creative problem-solving, significantly improving service delivery. Demonstrates exceptional communication skills and a strong.work ethic, adept at driving results and exceeding employer expectations.
Proficiency: (0=Poor -10=Excellent
Language spoken written:
*English Spoken 8 written 8
*Bhasa Malayu Spoken 8 written 8
* Tamil. Spoken 8 written 8
**Highly motivated and Hardworking **
**Manual handling at Workplace **
Work Experience:
January 2008 until August 2010
Company Name : Q fit Sdn Bhd
Position: Quality control
November 2011 until December 2017
Company Name : Seljena Services Sdn Bhd
Position: Recovery officer
Present: January 2017
Company Name : Associated Air-Apk Industries Bhd
Department:Marketing
Position : Customer Service officer
Next of kin:
**Madam Nancy JMJ
Designation : Director of company
Seljena Services Sdn Bhd
37A Lorong Taman 9,
Taman Pertama , 30100 Ipoh, Perak
Malaysia
Mr.Siva
Designation:Director of Company
Factory & Office: Associated Air-Pak industries Bhd
No 9, Persiaran Rishah 9, Kawasan Perindustrian Silibin,
30100 Ipoh , Perak
Malaysia
Responsibility:
Persistence Recovery officer who is not hesitant about developing aggressive programs to recover credit depts.
Adept at developing comprehensive recovery reports, following complicate instructions, and negotiating successfully with past -due credit consumer and small business recovery.
Key in planning at production, overalls responsibility for production department and follow up on delivery
Prepare production related documents as per order required from customer
Ensure prompts feedback to customer services Department on delivery status
Ensure on time delivery of goods with finish goods delivery noted issued
Analysis report on customer complaints/goods returns note to assist Production Manager
Arrange replacement for returns goods or rejects goods for customer with best and good condition
Update on daily non delivery goods in system for production and transport department
Additional responsibilities:
*Based on Production Department
Assist with Transport department to arrange the delivery accordingly for customer.
*Assist the Production to arrange the goods in good condition and best date as per a customer request.
*Maintain and update the Filing Records
Current Salary: Rm 2500.00
Expected Salary :Rm 3000.00
Noticed Period: One Month Notice (Negotiate able to start immediately, if required)
Overview
18
18
years of professional experience
3
3
Certifications
1
1
year of post-secondary education
Work History
Customer Service Officer
Associated Industries Air-Apk Bhd
Ipoh Perak, Malaysia
2018.01 - Current
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Able to work successfully on manufacturing special orders
- Computer literates
- Over 15 years experience in customer service , manufacturings, Production department and production functions
- More than 10 years of experience in handling customer problem and email communications.
- Prepare production schedule and lead production planing with agreed guidelines timelines and applicable lead times.
- Liaise with sales for orders delivery and items
- Discuss, agree and inform to production management on planning reporting requirements.
- Ensure up production reports are received and are verified as per agreed procedure.
- Follow up production reports requirements as necessary.
- Develop as a leader team to collect and analyse production timing from all the productions.
- Planning/shipping/quality/ & store management
Debt Recovery Officer
Seljena Services Sdn Bhd
Ipoh, Perak.Malaysia
2007.01 - 2017.12
- Demonstrated a high level of empathy towards debtors while maintaining a firm stance on repayment terms, balancing the need for compassion with professional obligations to clients.
- Worked closely with credit bureaus to update debtor credit reports accurately after successful collections or settlements.
- Minimized company risk exposure by adhering strictly to federal regulations and industry best practices during all collection activities.
- Conducted thorough research on debtor financial situations, enabling more targeted and effective collection strategies.
- Good communications skills & Exceptionally strong
- Good interpersonal and negatiation skills
- Determination and ability in learning a job fast and precise.
- Responsibility, punctuality and sincerity in whatever I do.
- Coorperactive
- Strong work ethics and willingness to work hard to achieve employer objectives.
- Excellent interpersonal skills with flexibility to work as a team.
- A highly independent, reliable and responsible self starter; positive attitude and mindset in delivering performance.
- A fast leaner with good communication and organisation skills
- Ready to take lead and carry heavy responsibility in critical situations; motivated; confi;responsive;loving and caring.
- Reading; travelling; Microsoft office (Microsoft word, Microsoft Excel, Microsoft Power Point)
Education
Spm -
Sekolah Menengah Kebangsaan Sultan Ahmad Shah
Cameron Highlands, Pahang 2024.01 - Current
Skills
Service recommendations
Certification
Naan (certificate in desktop publishing institution Name: Riverbank academy
Timeline
Spm -
Sekolah Menengah Kebangsaan Sultan Ahmad Shah
2024.01 - Current
Naan (certificate in desktop publishing institution Name: Riverbank academy
2021-10
Customer Service Officer
Associated Industries Air-Apk Bhd
2018.01 - Current
Certificate in bakery, paste & kitchen. Course institution Name: keris college, Ipoh Perak.
2016-05
Certificate for best callers, best dressing, best collector & best contact person
2012-06
Debt Recovery Officer
Seljena Services Sdn Bhd
2007.01 - 2017.12
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